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Jennifer Medina
Jennifer Medina at Universal GENESIS

Jennifer Medina

Service/Body Shop/Parts

Universal GENESIS

12801 S. Orange Blossom Trail
Orlando, FL 32837

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4.5
33 Reviews
4.5

33 Reviews

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33 Reviews of Jennifer Medina

March 10, 2026

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Employee Rating

The service dept. replaced the 2 parts needed to be replaced and changed the oil. Everyone was very courteous. More

by keith51555
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon , Ian, Victor

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March 07, 2026

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I have 2 vehicles, a 2010 with 251,000 miles, works well and A/C no problem. Other car is 2017 and it works well too. Service department gets 5 stars. I love Kia and that’s why I have 2 vans. More

by theycrazy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Mar 07, 2026

Universal GENESIS responded

It’s great to hear both of your Kia vans are running smoothly even with over 250,000 miles on one. Thanks for giving our service department five stars. We appreciate your loyalty and look forward to servicing your vehicles again.

March 06, 2026

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Every personnel very professional, polite, and Friendly. My car was well, taken care of, and everything is running really good. More

by noemi6021
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Mar 06, 2026

Universal GENESIS responded

It’s wonderful to hear our team’s professionalism and courtesy made a difference and that your Genesis GV70 is running smoothly. Thank you for entrusting us with your vehicle, and we look forward to assisting you again.

February 23, 2026

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I always have a great experience, but this time was Amazing, thanks jojo great service More

by mareyes.fcapc
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2026

Universal GENESIS responded

Thank you for your continued confidence in our service department. We’re delighted that your recent visit for your Nissan Pathfinder stood out as especially excellent. We appreciate your kind words and look forward to serving you again soon.

February 19, 2026

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Wonderful, great and wonderful compassionate people. They are the very best. God bless and keep them. More

by Chichigodfrey2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Nava, Marikeyla Colon , Jeffrey at Sales department

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Feb 19, 2026

Universal GENESIS responded

It’s wonderful to hear our team’s compassion made a positive impression. Thank you for trusting us with your Nissan. We look forward to caring for your vehicle again.

February 16, 2026

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Employee Rating

Timely service, tru professionals. Always a pleasant experience. Love the water and cookies complements. Class a. 5 stars More

by ed_b23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Nava, Marikeyla Colon, Justin Salazar

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Feb 18, 2026

Universal GENESIS responded

Thank you! It’s great to hear you’ve enjoyed the refreshments and pleasant visits. We appreciate your five-star rating and look forward to welcoming you back. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 03, 2026

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Worst service I’ve ever received at a dealership. Every. Single. Time. Once they sell you a car and make their sale they don’t care about you. Both Universal Nissan and Hyundai. More

by sewsankart22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marikeyla Colon

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Feb 06, 2026

Universal GENESIS responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Feb 06, 2026

Universal GENESIS responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

February 02, 2026

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Employee Rating

Great customer service! Highly recommended going here to get your Genesis serviced. Thank you for the VIP treatment! More

by KAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Feb 02, 2026

Universal GENESIS responded

Thank you for recommending us for Hyundai Elantra service. We’re glad the VIP treatment stood out during your visit. We look forward to helping you again soon.

January 30, 2026

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Employee Rating

Mario is very good, always explains and have a good communication.. I will recommend him. More

by Mildra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Jan 30, 2026

Universal GENESIS responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 27, 2026

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Employee Rating

Very good service. The work was good and the personnel friendly. The wait time was also good. More

by luisferreira.contrator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Jan 27, 2026

Universal GENESIS responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal GENESIS. We look forward to having you as one of our valued customers for many more years to come!

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