Jennifer Rios
Jennifer Rios at Napoli Kia

Jennifer Rios

Service Advisor

Napoli Kia

241 Boston Port Road
Milford, CT 06460

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4.7
1,107 Reviews
4.7

1,107 Reviews

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1107 Reviews of Jennifer Rios

December 13, 2025

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Employee Rating

Was what I had expected, needs were met all way around Jen in Kia service is terrific More

by Frisco9454
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Rios

December 11, 2025

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I needed a starter 1st thing on a Saturday. Luckily they had one in stock and got the job done quickly. Thanks to all involved. More

by gashe01
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Haverl

December 10, 2025

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Jen is always a pleasure to work with. She got us in right away and kept us informed while the car was being serviced. More

by Jamilah
Service Time
Service Communication
Recommend Dealer
Yes

December 10, 2025

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Excellent service, kept in touch, finished work in a timely fashion without issues. Happy with service provided. More

by ABMAYERSON
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Haverl

December 09, 2025

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Always a pleasure Fast,quality service. It's worth the trip. I also like the updates we receive while we're waiting. More

by SHANNETTEBYNUM
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Rios

December 09, 2025

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Very fast and efficient in the way they go about their process and very transparent too More

by Andre
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Recommend Dealer
Yes

Other Employees Tagged: Mike Haverl

December 09, 2025

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Easy fast comfortable and kind service and also easy to schedulle and amazing facilities indoors More

by lencyangelicagarzon
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Recommend Dealer
Yes

December 05, 2025

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My 1st impression was hopefully but final results was 0, can't blame customer service rep or manager so have to blame Kia dealership and was still charged the diagnostic even though it was for the recall an More

by Sherry.florio
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Recommend Dealer
No

December 04, 2025

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Was unable to do the mechanical work required to fix the heat in my truck would not recommend xxxx. Poor performance said it was the best they could do. I have no heat in my truck. More

by spmorrissey69
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Haverl , Marissa at Napoli Kia said that she really didn’t have to fix it.

December 04, 2025

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Employee Rating

Kia solved my situation in a very timely manner and was very professional. They were very informative about the process which gave me peace of mind. More

by Momg279
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Haverl

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