Jerad Brockel | Page 15

Rob and Mike provided me with a great deal of information to help me decide between a couple options. There was no pressure, just information leading to a great deal on great vehicle! They made it a very pos to help me decide between a couple options. There was no pressure, just information leading to a great deal on great vehicle! They made it a very positive experience. More

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It’s always a pleasure working with the Russ Darrow team. They have a great selection of cars and everyone is always friendly. They are always there to help. They have a great selection of cars and everyone is always friendly. They are always there to help. More

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Mike was great to work with!! He was professional, knowledgeable and very easy to work with. HIGHLY RECOMMENDED! A service call ended in a satisfied new sale. knowledgeable and very easy to work with. HIGHLY RECOMMENDED! A service call ended in a satisfied new sale. More

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Mike was great to work with and quite hilarious. Jerad was great too! The whole team really made me feel welcome and taken care of! was great too! The whole team really made me feel welcome and taken care of! More

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it was a pleasure working with Mike Comrov. Not pushy and very polite and informative as well as very helpful. We got the car we wanted with his amazing help! and very polite and informative as well as very helpful. We got the car we wanted with his amazing help! More

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Friendly and helpful people. Explained everything step by step. Searched for discounts and got me into the car I wanted. I would recommend anyone to go there. step. Searched for discounts and got me into the car I wanted. I would recommend anyone to go there. More

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Great service good customer service help get me the best deals to put me in the right car I love going there very polite helpful deals to put me in the right car I love going there very polite helpful More

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I started my car shopping with Russ Darrow. Just as I was about to give up on them.... The team came through... Rob G. Mike.C....Jared...everyone was great...although I didn't get what I wanted..they put in about to give up on them.... The team came through... Rob G. Mike.C....Jared...everyone was great...although I didn't get what I wanted..they put in a vehicle I could afford. I 💘 my Ford Focus. Thanks Team. More

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I appreciate the assistance I received. They worked with me to find the right vehicle to fit my family and my budget. The atmosphere was pleasant. me to find the right vehicle to fit my family and my budget. The atmosphere was pleasant. More

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Poor customer service and equally bad servie work I called the dealership about a used vehicle and spoke with a manager Eric. He said come on in and he would take care of me from start to finish. I go I called the dealership about a used vehicle and spoke with a manager Eric. He said come on in and he would take care of me from start to finish. I got there and he handed me off to John a salesman. The salesman could not sell me the car, he had to keep going back and fourth between me and Eric evidently to get approval. Eventually Eric did come over to talk with me. He told me the price he had given me was the best he could do. I turned it down. Two days later I saw the same car on line for $150 less than the best Eric could do for me. Then I needed repair work done on my Rogue, the car I was going to trade in. it was covered buy an extended warranty. When I took the car in for the repairs, they estimated the cost to make the repairs but told me the warranty had expired. My copy of the contract said I have about eleven months left on the warranty. I called the warranty company and was told the warranty had expired as far as they were concerned but I should call the dealer to get it figured out. Darrow had originally sold me the contract. I called the dealer on a Monday and spoke with Jerad and explained what was going on. I let him know the issue with the car is a safety thing and I was in a bit of a hurry to get it taken care of. He said he would look for the contract and get back to me but if I didn't hear from him buy Wednesday not to call him because it was his day off. On Wednesday I called and spoke with Eric. He said he would look into it and get back to me within an hour. Two hours later I still had not heard from Eric. I called him again. He said he handed it off to Paul and he was supposed to get back to me. At that point I told Eric that I felt like I was getting jagged around. He got all mad at me for using that kind of language. ( I still don't know what was wrong with it ) He told me to bring in my copy of the warranty. I did that and was told they would handle it. On Friday i took my car in for the covered repairs. I was given a rental car an told if there was any damage to the car, the fuel was not full or the interior was dirty the would charge my card to take care of it. When I picked my car up I found it had been damaged buy the service department. Now I have to try dealing with that. If I were to have damaged there car, they would just charge my card, they damaged my car and they have to think about weather or not they are going to repair it. The long and short of it Eric doesn't follow through on what he says, in my opinion he lied to me, and the service department damaged my car. Jerod only cares about his day off. More

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