Jeremy Collins | Page 12

Totally Unprofessional. Been twice. First time they misplaced car, realized which vehicle was mine and didn’t do service because they didn’t check paperwork to match to bin s Been twice. First time they misplaced car, realized which vehicle was mine and didn’t do service because they didn’t check paperwork to match to bin scheduled with appointment. Had to then reschedule appointment because they had my car all day and did no service. Second time I visited took long than quoted even though I dropped car off a day before scheduled appointment. After more than 25 and past quoted tome I call to ask about car and they tell me yeah it’s been done just never notified me even though I opted in to text notifications. Service member on phone then tells me I can come get it if I can be there in the next 10 minutes before they close (I have no car). I then have to wait til the next day to be able to pick up car. They say nothing and just hand me the keys. Totally unprofessional and unreliable service. More

by Annoyed Verified Customer Verified Customer

Report | Print

Excellent deal ship I highly recommend this dealership! They were so friendly and helpful. They helped us get a great deal on a nice car. Ask to speak to Phil! I highly recommend this dealership! They were so friendly and helpful. They helped us get a great deal on a nice car. Ask to speak to Phil! More

by AWN24 Verified Customer Verified Customer

Report | Print

Great service and completed on time. Did a great job.i would not hesitate to use the services again. Great people to work with. You will not t be disappointed and you will use again. Did a great job.i would not hesitate to use the services again. Great people to work with. You will not t be disappointed and you will use again. More

by Chris Verified Customer Verified Customer

Report | Print

Experience Always friendly and have been taken care of very well. Ashley has been my service writer for years now and has treat me great. She is the one I will c Always friendly and have been taken care of very well. Ashley has been my service writer for years now and has treat me great. She is the one I will continue to work with as long as she is there. More

by THETAZ007 Verified Customer Verified Customer

Report | Print

Excellent customer service I recently purchased my new truck from the dealership. This is the third purchase my husband and I have made in the past two years. The service we re I recently purchased my new truck from the dealership. This is the third purchase my husband and I have made in the past two years. The service we receive is a standard above what we have found with other dealerships. Jeremy went out of his way to accommodate my needs And Richard is always ready to assist us in a timely and professional manner. I would recommend green Ford to anyone looking to buy a quality vehicle in our area More

by MASTROIANNIDIANNA Verified Customer Verified Customer

Report | Print

Doing the right job They knew what needed to be done today and did a great job that didn’t take too long to do. The appointment was made and the whole atmosphere and expe They knew what needed to be done today and did a great job that didn’t take too long to do. The appointment was made and the whole atmosphere and experience was very satisfied. More

by GEORGEANNAWOMACK Verified Customer Verified Customer

Report | Print

Maintenance Visit Dropped vehicle off the night before my appointment. The service department was closed at the time but the GM of the dealership opened the bay and all Dropped vehicle off the night before my appointment. The service department was closed at the time but the GM of the dealership opened the bay and allowed me to park inside overnight. Nice customer service gesture that was appreciated. All maintenance items were taken care of with out issue. An all around great service department. Took one star off for lack of a loaner vehicle. Otherwise a good experience. More

by tchef Verified Customer Verified Customer

Report | Print

Bad mechanics Replaced a seatbelt months ago and they could not get seatbelt light off. Told me to bring it back. When I did they said it was broken and I would ha Replaced a seatbelt months ago and they could not get seatbelt light off. Told me to bring it back. When I did they said it was broken and I would have to replace, that’s BS. Also had a noise in dashboard and paid $700 to fix and the noise is still there. I don’t think they know what they are doing there. More

by KSMYTHE101 Verified Customer Verified Customer

Report | Print

Complete rip off I went in to get my alternator replace. Hence i told them what i needed done. But they still charge a diagnostic fee of 139 plus tax. They told me it I went in to get my alternator replace. Hence i told them what i needed done. But they still charge a diagnostic fee of 139 plus tax. They told me it would be $710.58 to get it fix. They also said the alternator was 358 dollars and an hour and a half labor fee is how iy came up to be that expensive. Long story short i went to auto zone spent 175 on a alternator and went nack up there and pit it on myself in 35 minutes. Here's the kicker... they still charge a diagnostic fee when i told them what was wrong. More

by Tylee Verified Customer Verified Customer

Report | Print

Didn’t even look at the car Turns out the sensor was just unpluged they wanted to charge me $700 to replace the whole unit absolutely would not recommend terrible service. Also t Turns out the sensor was just unpluged they wanted to charge me $700 to replace the whole unit absolutely would not recommend terrible service. Also the diagnostic fee is $40 higher than any other place in town. More

by Name3014 Verified Customer Verified Customer

Report | Print