Jeremy Davis

I had an excellent visit to the dealership. The staff was welcoming, knowledgeable, and never rushed me. They answered all my questions patiently, making the entire process smooth, comfortable, The staff was welcoming, knowledgeable, and never rushed me. They answered all my questions patiently, making the entire process smooth, comfortable, and stress-free. Also, I had an outstanding experience at the dealership thanks to Kevin. From the moment I arrived, he was attentive, professional, and truly focused on my needs. He took the time to explain everything clearly without rushing me, answered all my questions with patience, and made the entire process stress-free. Kevin’s excellent customer service, knowledge, and genuine care made all the difference. I left feeling confident in my purchase and very well taken care of. Highly recommend Kevin to anyone looking for a top-notch dealership experience! More

by cbolzani Verified Customer Verified Customer

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The service intake process was efficient once I had scheduled an appointment. However, I encountered significant challenges when attempting to make an appointment, whether online or by phone. I experie scheduled an appointment. However, I encountered significant challenges when attempting to make an appointment, whether online or by phone. I experienced frequent hold times and disconnections, and the reception staff was often unavailable to answer calls. Consequently, I sent multiple email requests due to the lack of phone communication, but I did not receive any follow-up regarding the status of my vehicle. After several attempts, I was finally able to contact my service advisor; however, communication was limited and resulted in some misunderstandings. Upon arriving to pick up my vehicle, I was informed that I would need to wait until 8:00 a.m. for the vehicle to be ready, despite being told I could arrive early at 7:30 a.m. I found the staff at the service department to be unprofessional and unhelpful during my visit. More

by Tony Verified Customer Verified Customer

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Would not give discount as I always receive for the past 7 years, unwilling to check. Printed an inspection with wrong data and unwilling to explain and investigate. Overall, not willing to discuss for an 7 years, unwilling to check. Printed an inspection with wrong data and unwilling to explain and investigate. Overall, not willing to discuss for another minute. More

by anchiu35 Verified Customer Verified Customer

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Jack is the best service representative in SB Hyundai. From the manager Calvin to Keito, all the service reps are super kind and friendly over executive service attitude! Definitely come back again From the manager Calvin to Keito, all the service reps are super kind and friendly over executive service attitude! Definitely come back again More

by kmotorsceo Verified Customer Verified Customer

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Still waiting for quotes for service. Asked 4 different times and also asked in person. Still not getting response. Asked 4 different times and also asked in person. Still not getting response. More

by RAMIREZ_RODOLFO Verified Customer Verified Customer

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Very pleased with the service……. no hassle and I’m impressed with Hyundai cars Especially the hybrids no hassle and I’m impressed with Hyundai cars Especially the hybrids More

by JAWZZZZ Verified Customer Verified Customer

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Excellent service department. All the needed work was explained to me, so there were no surprises. Work was completed quickly. All the needed work was explained to me, so there were no surprises. Work was completed quickly. More

by ajeanine Verified Customer Verified Customer

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I want to give a huge shoutout to Manager Calvin and Supervisor Jeremy at South Bay Hyundai for the outstanding service I received while getting my 2022 Hyundai Palisade serviced. From the moment I arri Supervisor Jeremy at South Bay Hyundai for the outstanding service I received while getting my 2022 Hyundai Palisade serviced. From the moment I arrived, they treated me like a VIP professional, attentive, and genuinely kind. They made sure I had a loaner car ready so I wouldn’t be inconvenienced and kept me informed every step of the way. It’s rare to find a team that truly goes above and beyond, but Calvin and Jeremy did just that. Thank you both for turning a routine service visit into a first-class experience! More

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This is a review on strictly the service department not sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since Ap sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since April 21, I've been going back and forth about a clear paint fading issue on my 2022 Ioniq 5 (Shooting Star color). I was told by the first service advisor --and confirmed by a technician--that the issue would be covered under warranty and that parts would be ordered. Weeks went by without follow-up. When I called myself, I was told the parts had arrived--only to find out later they only ordered half of what was needed, and now suddenly none of it would be covered. I filed a case with Hyundai Corporate as advised, who told me the final decision rests with the dealership. After being ghosted by the service team for weeks, I finally got an answer - denied. The worst part? The service manager, Jeremy, was flat-out disrespectful, rude, and dismissive. Instead of trying to understand my frustration or help resolve the issue, he was condescending and accusatory. Told me that I deliberately put wax on and that I should be accountable which could be further from the truth. I've been nothing but patient and respectful, yet was treated like I was the problem. The only person who showed any professionalism was Will, and I appreciate his effort. But one good employee can't make up for a broken service culture. I came in seeking a resolution and got mistreatment and a runaround. What could have been an opportunity to retain a long-term customer has instead pushed me to share my experience publicly and caution others to take the word of the service department. Highly recommend to document each interaction if there's ever any question and get double/triple confirmations on open ended situations. Avoid this dealership if you value your time, money, and being treated with basic decency. For what it’s worth, I’ve also already reached out to the service director but as on theme, haven't heard back and don't expect to at this point More

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Jeremy is my service advisor whenever I need service. Great attitude and personality. Very thorough. Great attitude and personality. Very thorough. More

by Buttons Verified Customer Verified Customer

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