Willian Morales

South Bay Hyundai responded

We’re sorry you were not provided with a clear follow-up explaining the work performed on your vehicle. We understand how important it is to receive an inspection report and have a clear record of what was checked and completed during a service visit. We’re also concerned about your comment regarding the oil listed on the service sticker. Your feedback regarding the missing inspection documentation, communication, and the oil used during the service has been shared with our management team for review.

South Bay Hyundai responded

Thank you for the honest feedback. We’re glad you found the service fast and reliable, and we appreciate you choosing our team. We’re sorry the car wash wasn’t provided as you expected. We understand that when you’re counting on something that’s normally part of the service experience, it’s disappointing when it gets missed. Thank you for pointing it out, and we hope we can deliver the complete experience you expect on your next visit.

South Bay Hyundai responded

Thank you for the honest feedback. We’re glad you’ve generally had good experiences with our service team. We understand how frustrating it must have been when your most recent visit stretched to three and a half hours. We also appreciate you pointing out the missing oil change reminder sticker. Small details like that are helpful, especially when they’ve become part of your usual experience with us. Thank you for bringing both concerns to our attention and for continuing to trust us with your vehicle.

South Bay Hyundai responded

We’re sorry you had to bring your vehicle back for the same mechanical concerns after having it serviced. We understand how frustrating it is to make another trip to the dealership expecting the issues to be addressed, only to find they were still present. We also regret that your interaction with management left you feeling that your concerns were met with an argumentative or discourteous response. Your feedback regarding the unresolved repairs and your customer service experience has been shared with our upper level management team for further review.

South Bay Hyundai responded

Thank you for the great feedback! We’re glad William was so pleasant to work with and took the time to clearly explain both the service and the costs involved. Good communication and a friendly environment can make all the difference, and we’re happy you felt well informed throughout your visit. We truly appreciate you taking the time to share your experience!

South Bay Hyundai responded

Thank you for the great feedback! We’re glad William made the recall process smooth and efficient and kept you informed along the way. It’s always nice to hear when a service visit is quick while still feeling well communicated and helpful. We appreciate you choosing South Bay Hyundai and trusting our team with your new vehicle!

South Bay Hyundai responded

Thank you for such a wonderful review! We’re especially glad Willian made such a strong impression with his professionalism, courtesy, and attention to detail. Keeping you informed throughout the service and making sure you felt confident in the work are exactly the kind of things we want our advisors to prioritize. We’ll be sure to share your kind words with him and the entire South Bay Hyundai service team. It’s great to hear the department as a whole delivered a friendly and efficient experience. We truly appreciate your trust and look forward to taking care of you again!

South Bay Hyundai responded

Thank you for the feedback! We’re glad you were satisfied with the service overall, and we appreciate you being candid about the wait time. We understand how frustrating it can be when a visit takes longer than expected, especially when you’ve planned around a certain timeframe. We’ll continue working to make the process as efficient as possible while still giving your vehicle the attention it needs. Thank you for choosing us!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry that the service status system was not kept up to date, leaving you to repeatedly check at the desk for information about your vehicle. We understand how frustrating it is when a communication tool is provided but does not accurately reflect the progress of your service. Your comments have been shared with our management team for review and we will be contacting the service provider for information. We appreciate you bringing this to our attention.

South Bay Hyundai responded

Thank you for sharing your first Hyundai service experience with us! We’re glad we could make that first oil change quick, easy, and welcoming. It’s great to hear the team got you in and back on the road without keeping you waiting. We appreciate you choosing us for your Hyundai’s care and hope to see you again!