Willian Morales

Overall, very good service. Just a little annoyed that they didn’t wash my car at the end Just a little annoyed that they didn’t wash my car at the end More

by cokebarba Verified Customer Verified Customer

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Great customer service. Clear and prompt clarification of services required and the cost of the service. Clear and prompt clarification of services required and the cost of the service. More

by JAESUN1130 Verified Customer Verified Customer

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My most current concern is with the service department. My experience with sales department was frustrating and bordering on rude. I asked for someone to help me remove my prior Ioniq 6 from the myHyun My experience with sales department was frustrating and bordering on rude. I asked for someone to help me remove my prior Ioniq 6 from the myHyundai.com. One sale staff told they were not here to do my paper work. Mr. Morales was kind enough to come by and start the process of removing the lease car's information. The car's info was not completely remove and it took my self and the blue link help line over an hour to completely delete the prior car. Lesson to me is the sale staff only supports the immediate buyer and not the purchase of subsequent Hyundai product not from their dealership. I have a current issue obtaining a repair of the remote controls (MODE, PRESET) on the steering column. This is an intermittent problem (not functioning roughly 75% of the time. I have taken the car in once and controls did not work, was told to make an appointment, I did...I came to the appointment and was told I needed to wait until the controls did not work at all. I returned when controls were not working the MODE irregularly and PreSet not at all. My service rep was helpful and sympathetic but advised against completing the repairs until both were 100% non functional. This has been 4 times...I do have other demands on my time and want this issued resolved. The current state is distracting to me as a driver as I need to use the touch screen to change media status. This diverts attention from the road to the screen. It is my belief that the dealership does not want to order parts it might not use. I intend to speak with the service department and ask for a written statement as to why this repair cannot be scheduled or to please schedule and order appropriate parts. Oh I also received a call today from the Sale Department asking when I was returning my leased Ioniq 6 ....It was returned October 5. The return was not recorded in their system...glad I got a receipt of return More

by diane.berg Verified Customer Verified Customer

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Nicole Nelson took great care of me during my service visit. She was friendly, explained everything clearly, and kept me updated the whole time. The service was quick and my car came back running great. visit. She was friendly, explained everything clearly, and kept me updated the whole time. The service was quick and my car came back running great. South Bay Hyundai made the whole visit easy. I’ll definitely be back! More

by benjaebc11 Verified Customer Verified Customer

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He provided above and beyond customer service and very satisfied with overall service at Hyundai service center in Torrance. Will definitely recommend to my friends and family . satisfied with overall service at Hyundai service center in Torrance. Will definitely recommend to my friends and family . More

by SUSANSKWAK Verified Customer Verified Customer

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I was able to wait for my car. Comfortable place to sit. Staff are great! Comfortable place to sit. Staff are great! More

by brendafellman1 Verified Customer Verified Customer

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They did not give me a follow up about what was done to me vehicle. There was no inspection form. According to the sticker, they used the wrong oil for the oil change. me vehicle. There was no inspection form. According to the sticker, they used the wrong oil for the oil change. More

by alexbj1993 Verified Customer Verified Customer

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It was fast and reliable. and I knew they will give car wash service but it wasn’t and I knew they will give car wash service but it wasn’t More

by makitnew Verified Customer Verified Customer

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The service I receive from this dealership is fairly good. I usually get an oil change. The oil change usually takes 1-2 hours, but at my last visit took 3.5 hours. I also like they put a sticker on my good. I usually get an oil change. The oil change usually takes 1-2 hours, but at my last visit took 3.5 hours. I also like they put a sticker on my windshield informing me when I’m due for my next oil change. They didn’t put a sticker this time. More

by shicago310 Verified Customer Verified Customer

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Mechanical issues were not resolved. Returned my vehicle to the service repair, for the same issues I had before it was serviced. Management is rude and argumentative Returned my vehicle to the service repair, for the same issues I had before it was serviced. Management is rude and argumentative More

by chavezsaul50.00 Verified Customer Verified Customer

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