Willian Morales

South Bay Hyundai responded

Thank you for the feedback! We’re glad you were satisfied with the service overall, and we appreciate you being candid about the wait time. We understand how frustrating it can be when a visit takes longer than expected, especially when you’ve planned around a certain timeframe. We’ll continue working to make the process as efficient as possible while still giving your vehicle the attention it needs. Thank you for choosing us!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry that the service status system was not kept up to date, leaving you to repeatedly check at the desk for information about your vehicle. We understand how frustrating it is when a communication tool is provided but does not accurately reflect the progress of your service. Your comments have been shared with our management team for review and we will be contacting the service provider for information. We appreciate you bringing this to our attention.

South Bay Hyundai responded

Thank you for sharing your first Hyundai service experience with us! We’re glad we could make that first oil change quick, easy, and welcoming. It’s great to hear the team got you in and back on the road without keeping you waiting. We appreciate you choosing us for your Hyundai’s care and hope to see you again!

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re glad to hear you enjoyed the amenities in our waiting area, including the air conditioning, power ports, and refreshments. Creating a comfortable and convenient environment for our customers while their vehicles are being serviced is very important to us. We appreciate you taking the time to share your experience. Thank you for choosing us, and we look forward to assisting you again in the future!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry to hear that your recent service experience did not reflect the level of communication and attentiveness you have come to expect from our team. We understand how frustrating it can be to wait for updates and not receive a timely response when you are trying to get information about your vehicle. Your comments regarding communication and your interaction with Will have been shared with our management team for review. We appreciate you taking the time to let us know about your experience and hope to provide a better experience during your next visit.

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration and inconvenience caused by the multiple visits required to address your vehicle concerns. We understand how important it is to have confidence in the inspection process, service recommendations, and the accuracy of the information provided during each visit. We appreciate your recognition of Will’s communication and understand your concerns regarding the consistency of your service experience, inspection results, and follow-up communication. Your comments regarding service processes, quality checks, and communication have been shared with our management team for review. Thank you for bringing these concerns to our attention. We value your feedback and the opportunity to improve our customer experience.

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re glad to hear that our service team provided professional and quality care during your warranty visit for your Tucson. Making sure warranty work is completed properly and efficiently is a priority for our team, and we truly appreciate you recognizing their efforts. Thank you for choosing us, and we look forward to assisting you again in the future!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry to hear that your recent service visit did not fully meet your expectations. We understand how frustrating it is to leave the dealership with outstanding items still needing attention, especially after bringing them to our team’s attention during your visit. We appreciate your acknowledgment of William’s efforts and your feedback regarding the service process. Your comments about maintenance completion, quality checks, and training have been shared with our management team for review. Thank you for taking the time to help us improve.

South Bay Hyundai responded

We’re sorry to hear about your frustration with the service experience, including concerns regarding changing repair recommendations, pricing, timing, and communication throughout the process. We understand how important it is for customers to receive clear explanations of recommended repairs, accurate expectations, and transparency regarding costs. Your comments regarding the service recommendations, estimate changes, communication, and overall experience have been shared with our management team for review. We appreciate you taking the time to bring these concerns to our attention.

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re thrilled to hear that your service was completed on time and that you were satisfied with the experience. It’s wonderful to know our team took great care of your vehicle and provided the quality service you deserve. We truly appreciate your support and your trust in us.