Jeremy Macauley

If I could give no stars I would. We bought a 2019 Ford Ranger at the end of 2024. We saw an issue with the main electronics screen the first week we had the ranger and took it back t We bought a 2019 Ford Ranger at the end of 2024. We saw an issue with the main electronics screen the first week we had the ranger and took it back to them, to get the problem fixed. As many of you know these screens control everything, the screen was locking up and we could not change the radio station, or adjust the temperature. Also when the screen locked up it stopped the steering wheel buttons to not work as well. They had our truck for a month! Their response was that they could not fix the issue and that there would be a software update in a month "that should fix the issue". So to recap we drove our new to us truck for 1 week it was at the dealership for a month and they did nothing. Well the update did not fix the issue, but since we had nothing happen the last time we took the truck in we just dealt with it. Finding a sort of fix. Having to shut the car off, lock it and then reopen and restart to reset the screen. Over a year later and we are back in the area and take the truck in as the screen issue is getting very bad and our 'reset' is not working. Oh how Corwin Ford tried to screw us over with this! So we were talked into purchasing the extended warranty by finance when we purchased the truck. She stated that "if anything electronic goes out it will be thousands to fix and this warranty covers that. This warranty covers everything but new tires." So we mistakenly thought it was a good idea. Fast forward to the month of February when we took the truck back to them to have the screen issue fixed. They had the truck for a week, they asked if I wanted to include 2 air filter changes and tire rotation as it was "needed" I agreed. They did not tell me that those 3 services were somehow not part of the warranty?! Are you kidding me?! They tried to charge me over a thousand to do the screen and the 3 services. Then it was six hundred something. Then a service manager got involved and said since the service person did not tell me the charges for the 3 service they would "waive" the charges and I would only owe my deductible. The deductible is $250.00. We gave up and said fine we will pay the $250.00 EVENTHOUGH WE TOOK THIS BACK TO YOU RIGHT AFTER PURCHASE AND YOU DID NOT FIX THE ISSUE THEN. Now the dealership is trying to "keep a customer" and their outreach person has contacted me. This person has told me that the warranty I have does not cover electronic issues!!!!!? What?!?!! And after 3 weeks of calls and emails NO ONE HAS BEEN ABLE TO TELL ME WHAT MY WARRANTY ACTUALLY COVERS. AND AND! They told me that the deductible has to be paid EACH TIME I TAKE IN THE VEHICLE!!! EACH TIME!! I work in health insurance and that is not how deductibles work for auto or health insurance. THIS DEALERSHIP WILL SCAM YOU NON STOP DO NOT GO THERE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

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i think it's safe to say that buying a new car is very stressful and for me, intimidating. I actually hate the process. But not this time. Christopher Winberg made it so easy with his vast knowledge of th stressful and for me, intimidating. I actually hate the process. But not this time. Christopher Winberg made it so easy with his vast knowledge of the vehicle, all the bells and whistles and most importantly, all the new safety features. He was zero-pressure but extremely responsive and very pleasant. I absolutely LOVE my new Ford Explorer -- I have had mostly European cars in the past. In fact, traded in my Porche Macan and I couldn't be happier. I'm still learning all the technologies and features and the drive is so comfortable and amazing. I would also like to thank Jeremy, the sales manager for his patience and working to get me the best deal possible. You were AWESOME!! Ok, lastly, thank you Jessica for explaining all the line items in the contract and getting me a great rate on my financing--I wasn't going to finance but she gave me a rate I couldn't refuse. This is a TOP NOTCH dealership with honestly and integrity!! I will definitively recommend them!! More

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Chris Michelle and Jeremy Macauley were very helpful and great to work with. I would highly recommend them if you are looking for a new vehicle. and great to work with. I would highly recommend them if you are looking for a new vehicle. More

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We found a used Ford explorer that my wife really liked. We delt with Jeremy Macauley and were extremely pleased with the service we received. The vehicle we bought looked almost new. Would definitely deal We delt with Jeremy Macauley and were extremely pleased with the service we received. The vehicle we bought looked almost new. Would definitely deal with this gentleman again. More

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Jeremy made the truck buying experience most enjoyable. He made sure that everything went smoothly. Kept us informed, which is very important to us. He made sure that everything went smoothly. Kept us informed, which is very important to us. More

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Chris was great to deal with. He is extremely professional and made the truck buying experience easy and stress free. He is extremely professional and made the truck buying experience easy and stress free. More

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Jeremy Macauley sold me exactly what I was looking for an F350 used with a pre-cert guarantee. He made sure all my questions were answered and I got just what I wanted. He even had a sandwich brought in fo F350 used with a pre-cert guarantee. He made sure all my questions were answered and I got just what I wanted. He even had a sandwich brought in for me because the buying process was over lunch. Everyone I encountered at the dealership was friendly and professional. More

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Jeremy Macauley was Amazing! He went above and beyond with his efforts, he was extremely professional and positive, and really made the whole process easy and stress free for me He went above and beyond with his efforts, he was extremely professional and positive, and really made the whole process easy and stress free for me. I would absolutely recommend Jeremy to anyone who wants great quality, professional work! Kristen Reno NV More

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Jeremy in internet sales was amazing to work with--no games, knowledgable and quick response time. I was working with two different dealerships trying to get the right deal, one of which was only a 150 games, knowledgable and quick response time. I was working with two different dealerships trying to get the right deal, one of which was only a 150 miles from my home. Jeremy's sincere and honest (no games) approach, coupled with a great deal, convinced me to travel nearly 600 miles to Corwin in Reno, Nevada. My experience at Corwin, and with Jeremy in particular, was fantastic! More

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Overall very good experience in buying a new truck from Corwin Ford of Reno! They were able to source a particular model that I was in search of. I had a trade-in and the paperwork process was very smooth. Corwin Ford of Reno! They were able to source a particular model that I was in search of. I had a trade-in and the paperwork process was very smooth. I have some service history with this dealer as well, and while parts supply is still a challenge nation wide, overall very good here as well! This dealership is under new ownership, and this is a good thing. The facility itself could use a facelift and some upgrades, hopefully that is in the works, it is a good location. Easy to get in and out of. Overall, 5 star rating, thank you! More

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