Jeremy Mahr

Nobody reply to my emails, or return my phone calls. I feel I got into a scam when I spent over 1,500$ last month to ‘fix’ my car and I still got tire issues every other day. I am not coming back even a I feel I got into a scam when I spent over 1,500$ last month to ‘fix’ my car and I still got tire issues every other day. I am not coming back even after buying 3 cars there More

by maria cabral Verified Customer Verified Customer

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Jeremy was very thorough and knowledgeable along with all the people at the dealership. I plan to continue maintenance for my vehicle at this location. the people at the dealership. I plan to continue maintenance for my vehicle at this location. More

by egoelz Verified Customer Verified Customer

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Quick service. Nice lobby. Not much out to say and I don't take direction well with your 15 words deal Nice lobby. Not much out to say and I don't take direction well with your 15 words deal More

by BONGIE1285 Verified Customer Verified Customer

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One of the friendliest dealership in Lakeland. Never had a problem getting my vehicle taken care of. Great service department. Would definitely recommend Never had a problem getting my vehicle taken care of. Great service department. Would definitely recommend More

by halnbecksnwplwnsvcs Verified Customer Verified Customer

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Great Service took no time for a reserve for the repair to be done happy to be done happy More

by keith822 Verified Customer Verified Customer

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Horrible terrible worse mistake going here RUN! !!!!!!!! Run run run run run run run run !!!!!!!! Run run run run run run run run More

by Kira Verified Customer Verified Customer

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Brought in a coupon for oil change. Jeremy didn't apply it now I have to wait on my refund. That's was the whole point to get a good price THEN not wait on a refund. I'm a senior cit Jeremy didn't apply it now I have to wait on my refund. That's was the whole point to get a good price THEN not wait on a refund. I'm a senior citizen and want the discount then not later!! Plus the wait them time is terrible. Almost 3 hours for an oil change !! Really More

by LOVEDOGLOVERBOSTONS Verified Customer Verified Customer

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Ongoing Damage, Lack of Accountability, and Poor Service at Regal Kia I am writing this review to express my deep frustration and disappointment with the service department at Regal Kia, and to make othe at Regal Kia I am writing this review to express my deep frustration and disappointment with the service department at Regal Kia, and to make other customers aware of how poorly I’ve been treated throughout this process. I initially brought in my Kia Carnival because it would not start, and after several days with little to no communication, I was told the fuel pump had failed and needed to be replaced. That repair came with a $1,085 bill, which I was only able to negotiate down to $885—an expense that was still very upsetting considering the vehicle is barely 3 years old and I would have expected this type of issue to be covered under warranty. But the fuel pump wasn’t the main issue that led me to escalate matters with the dealership. The real reason I’ve been trying to get in touch with management, lately including Mr. Sal Campisi Jr. (Dealer Principal), is because of damage that was done to my vehicle while it was under Regal Kia’s care. The dealership has yet to take responsibility for it or offer a solution. I’ve made repeated requests to discuss the matter directly, including calls and messages left for Service Manager Jeff Soloj, yet no one has shown any urgency or respect in responding to me. I keep on getting transferred due to Mr. Soloj being "on meetings" (since over 2 weeks ago). This situation has dragged on for weeks, and I have been left with a damaged vehicle, without a proper explanation, and without any assurance that the damage done to my car will be corrected. I was last told the car to bring in the car on Tuesday, July 8, 2025, but considering how often I’ve been given misleading timelines and vague responses, I have no confidence in that estimate. What I’ve experienced from Regal Kia is a complete lack of communication, accountability, and professionalism. It has been incredibly stressful and disappointing, especially after trusting this dealership with my vehicle thinking the dealership where I bought it, was the safest place to get it fixed. At the very least, I am asking for acknowledgment of my concerns and a resolution to the damage caused while my vehicle was in your care. I have also requested confirmation that my messages and emails have been received — and have not even received that courtesy. All you can count on is a Service Department manager that apparently has more important things to do over dealing with a car damaged under their care, the most disrespectful staff and the most frustrating situation you'll ever go through. I would not recommend Regal Kia to anyone based on this experience. The service has been negligent, dismissive, and deeply unprofessional. More

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Suggestion if to many extra services not needed☹️ after checking service manual flushing cooling system checking service manual flushing cooling system More

by gordon.colditz Verified Customer Verified Customer

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Was told it would take 1 hour 30 minutes but I was actually there for 3 hours. actually there for 3 hours. More

by Sweetashes2023 Verified Customer Verified Customer

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