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Jermaine Heard
Jermaine Heard at Russ Darrow Metro Chrysler Dodge Jeep RAM

Jermaine Heard

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
36 Reviews

Dealership Experience

10 yrs, 7 mos

4.6

36 Reviews

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36 Reviews of Jermaine Heard

October 08, 2025

Dealership Rating
Employee Rating

Russ Darrow Automotive Group Russ Darrow Chrysler Dodge Jeep Ram of Milwaukee Metro Auto Mall More

by jed10947-other
Recommend Dealer
Yes
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Oct 08, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Justin Hanna justin.hanna@russdarrow.com

October 01, 2025

Dealership Rating
Employee Rating

Jermaine is a great help and the the of the service team works well together More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich , Megan Villmow

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Oct 01, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

August 30, 2025

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Employee Rating

He’s outstanding at his job. He cares about the customers. He’s the reason why I keep coming back. More

by Larry
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Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 30, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

August 16, 2025

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Employee Rating

Jermaine gave me great service. I would definitely recommend some one else to your dealership More

by Lmjiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

August 16, 2025

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Employee Rating

I enjoy the service, I have such a busy schedule but Jermaine finds a time to fit my vehicle in. More

by marciaford703
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Aug 17, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Justin Hanna justin.hanna@russdarrow.com

August 08, 2025

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Employee Rating

Overall, the service was great. I got more than I was expecting to get just from an admission test. More

by aliciaporter71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich, Michael Reichert , Megan Villmow

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Aug 08, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

August 08, 2025

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Employee Rating

Jermaine was excellent! I came in for oil change. My foot was in a boot and he took care of me so that I didn't have to do a lot of walking and assisted with making sure I h More

by NTW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 10, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing about your experience with Jermaine here at Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

August 02, 2025

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Employee Rating

Great customer service very nice they get you out on time they help you in so many different ways to make sure you happy with your vehicle More

by brian johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

August 01, 2025

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Employee Rating

I have been there numerous times With both of my vehicles. I’ve been Very pleased More

by RHAYES868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich, Michael Reichert , John Vansickle, Megan Villmow

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Aug 01, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

July 27, 2025

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Employee Rating

Reliable and reasonable prices, plus the fact that they have my car's history. I will recommend and continue to use their services. More

by ruthprice948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 27, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Justin Hanna justin.hanna@russdarrow.com

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