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Jermaine Heard
Jermaine Heard at Russ Darrow Metro Chrysler Dodge Jeep RAM

Jermaine Heard

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
34 Reviews

Dealership Experience

10 yrs, 6 mos

4.6

34 Reviews

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34 Reviews of Jermaine Heard

August 30, 2025

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Employee Rating

He’s outstanding at his job. He cares about the customers. He’s the reason why I keep coming back. More

by Larry
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Recommend Dealer
Yes
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Aug 30, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

August 16, 2025

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Jermaine gave me great service. I would definitely recommend some one else to your dealership More

by Lmjiles
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Service Communication
Recommend Dealer
Yes
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Aug 16, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

August 16, 2025

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I enjoy the service, I have such a busy schedule but Jermaine finds a time to fit my vehicle in. More

by marciaford703
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Aug 17, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Justin Hanna justin.hanna@russdarrow.com

August 08, 2025

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Employee Rating

Overall, the service was great. I got more than I was expecting to get just from an admission test. More

by aliciaporter71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Villmow, Kristian Heinrich, Michael Reichert

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Aug 08, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

August 08, 2025

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Employee Rating

Jermaine was excellent! I came in for oil change. My foot was in a boot and he took care of me so that I didn't have to do a lot of walking and assisted with making sure I h More

by NTW
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 10, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing about your experience with Jermaine here at Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

August 02, 2025

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Great customer service very nice they get you out on time they help you in so many different ways to make sure you happy with your vehicle More

by brian johnson
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Recommend Dealer
Yes
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Aug 02, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

August 01, 2025

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I have been there numerous times With both of my vehicles. I’ve been Very pleased More

by RHAYES868
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Vansickle, Megan Villmow, Kristian Heinrich, Michael Reichert

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Aug 01, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

July 27, 2025

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Reliable and reasonable prices, plus the fact that they have my car's history. I will recommend and continue to use their services. More

by ruthprice948
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jul 27, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Justin Hanna justin.hanna@russdarrow.com

July 24, 2025

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Employee Rating

Services was great. Friendly and professional and throughly great. Thanks for the great customer service. More

by MOOREFUN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Vansickle, Megan Villmow, Kristian Heinrich, Michael Reichert

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Jul 24, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

July 17, 2025

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Employee Rating

great location to get the car done around my house at my earliest convenience good service More

by jeff.conner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich, Michael Reichert

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Jul 17, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you, Jeff! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

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