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Jermaine Heard
Jermaine Heard at Russ Darrow Metro Chrysler Dodge Jeep RAM

Jermaine Heard

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
13 Reviews

Dealership Experience

10 yrs, 2 mos

4.6

13 Reviews

Write a Review

13 Reviews of Jermaine Heard

May 22, 2025

Dealership Rating
Employee Rating

Jermaine is an excellent advisor; very attentive, knowledgeable and professional. I always have a great experience with Jermaine. More

by Neiko9013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tyler Headdy tyler.headdy@russdarrow.com

May 16, 2025

Dealership Rating
Employee Rating

The Svc was good 👍 and the Svc personal did a good job on Svc to my vehicle. More

by vernonmoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Vansickle, Megan Villmow, Kristian Heinrich, Adrian Flores, Michael Reichert

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May 17, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tyler Headdy tyler.headdy@russdarrow.com

April 18, 2025

Dealership Rating
Employee Rating

The service dept was efficient, and Mike (at the counter upon arrival) was friendly, and very helpful - He explained everything to me and they were able to get my car checked out in a timely manner! I was More

by labarczak62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Reichert

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Apr 18, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tyler Headdy tyler.headdy@russdarrow.com

April 12, 2025

Dealership Rating
Employee Rating

Please add tea options and snack options back to the waiting area. There is a 15 word minimum for some reason for this. More

by Muwoeli23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Vansickle, Clayton Duckworth, Megan Villmow, Kristian Heinrich, Adrian Flores, Brian Semmelmann, Martin Rehfeldt, Shane Bode , Tyler Headdy

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Apr 13, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Tyler Headdy tyler.headdy@russdarrow.com

April 03, 2025

Dealership Rating
Employee Rating

I was only in for an oil change and we had to get it all within 30 minutes.I'm guessing it was great service More

by sparkyman1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Vansickle, Megan Villmow, Kristian Heinrich, Adrian Flores, Michael Reichert

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Apr 03, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Tyler Headdy tyler.headdy@russdarrow.com

February 25, 2025

Dealership Rating
Employee Rating

Jermaine Heard is a great employee. He goes above and beyond for his customers and very understanding when it comes to customers. I alway deals with him when having my car services. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich

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Feb 26, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Tyler Headdy tyler.headdy@russdarrow.com

February 11, 2025

Dealership Rating
Employee Rating

Staff was friendly they handle my needs with care I was in and out appreciate the wonderful services you guys provide More

by BEEFAIR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Vansickle, Megan Villmow, Kristian Heinrich, Adrian Flores, Michael Reichert

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Feb 11, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Tyler Headdy tyler.headdy@russdarrow.com

February 11, 2025

Dealership Rating
Employee Rating

Good at what he knows best for you by listening very knowledgeable of the products you sell More

by CARNETTPOWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Vansickle, Megan Villmow, Kristian Heinrich, Adrian Flores, Michael Reichert

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Feb 11, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tyler Headdy tyler.headdy@russdarrow.com

January 31, 2025

Dealership Rating
Employee Rating

I would never recommend anyone to go there the service is trash and all the want is money More

by EDDIEJACKSON353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Megan Villmow, Kristian Heinrich, Adrian Flores, Michael Reichert , Zivorad Filipovic

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Feb 04, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Tyler Headdy tyler.headdy@russdarrow.com

January 30, 2025

Dealership Rating
Employee Rating

I didn't have any problems everything went well. We enjoy working with Russ Darrow and look forward to the next time. More

by TWKERNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Vansickle, Megan Villmow, Kristian Heinrich, Adrian Flores, Michael Reichert

Report | Print
Feb 01, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Tyler Headdy tyler.headdy@russdarrow.com

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