Jermaine Nelson | Page 13

Great costumer service. Location not so good. Seems like they could use more space. Two thumbs up for Jermaine Nelson. Location not so good. Seems like they could use more space. Two thumbs up for Jermaine Nelson. More

by Shelleyscheinost142 Verified Customer Verified Customer

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When moving here I'll try to build a relationship with the Kia dealership because I have a Sorento. Once I took it in locked my vehicle and when I picked it up it had been broken into. Initially they were the Kia dealership because I have a Sorento. Once I took it in locked my vehicle and when I picked it up it had been broken into. Initially they were not going to reimburse me for my stolen items but the service manager at the time his name was Bo went to bat for me and after threats and ultimatums I was reimbursed. I went in another time stood in front of the service rep for about 10 minutes while he worked on the computer. When I asked him if he was going to get around to waiting on me, he asked me can't I see that he was busy. Even been busy the courteous thing to do was to acknowledge my presence. Tried to find the new service manager he was nowhere to be found so I went to the sales manager or the general manager when explaining it to him I got this blank look from him like he heard me and then he responded I'll look into it. From his body language and his response I knew I was communicating to death years. Went back in after saying I was never going back, for noise in the rear of the vehicle. It was diagnosed as drive shaft and quoted me a tad under $1,900 to fix it. Not wanting to spend that much on a 2016 I went online and found a used shaft for $225 took it somewhere else and they charged me for 1 hour labor. After they replaced the noise was still there so I thought I bought a bad shaft. So I went and bought another one off of a 2018 with 38,000 miles for $265 on it had it installed and still the same noise. Now I am out of $590 plus the labor and it was never the drive shaft. If I would have allowed them to install it I would be out $1,900. I took it in the other day for a recall with no incidents and was greeted nicely by Dave which he told me his function was to improve the service dept. I personally have had a very bad experience with Loki Kia. I have to give credit where credits due I did speak to a service advisor named Dave Woodman that made him aware of my situations and at least he listened as if he cared. The how much he can do about it I do not know but I would guess very little because I really believe it's the culture there. The other two bright spots is a young lady that attends the vehicles I believe her name is Nya and the ex service manager who is no longer with the dealership. Every time I have taken it in they did not repair but replaced, and I was okay with that. I've had a new engine and new rear end replaced there. And as I said before they wanted to replace the drive shaft and there was nothing wrong with it. I am in the market for a telluride which I will purchase in the next week or so but I will not buy it from that dealership. When things constantly go wrong and you have had multiple service reps with the same attitude towards you it's hard not to take it personal and wonder why me? That type of energy come top down and may be is allowed, and I wonder if it is not encouraged in order to send a message to certain demographics. More

by WALTMCINTOSH Verified Customer Verified Customer

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Wonderful service and great people. I would definitely refer anybody to go and deal with your dealership. Thank you I would definitely refer anybody to go and deal with your dealership. Thank you More

by APLUSINSTAL4 Verified Customer Verified Customer

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Great service, very friendly and very quickly got me a deal and traded my old car in. deal and traded my old car in. More

by Markfisher2 Verified Customer Verified Customer

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Everybody is very profesional and very nice with all the customers.. The place is always clean, comfortable, they have available everything you might want while you are waiting. They are amazing. Ramon and customers.. The place is always clean, comfortable, they have available everything you might want while you are waiting. They are amazing. Ramon and Jason were extremely nice and helpful but not pushy, while I appreciate. I came home with a new car! More

by dinatcampos Verified Customer Verified Customer

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Iove the dealership,they always do a great job and are extreamly nice all the time. extreamly nice all the time. More

by mikebrowningservice Verified Customer Verified Customer

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Don’t go back ever again. Go some where else. Please for the love of GOD! Go some where else. Please for the love of GOD! More

by Z Verified Customer Verified Customer

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Everyone at Lokey is great! Whether having your car serviced or buying a new car. Whether having your car serviced or buying a new car. More

by LLBERTETTO Verified Customer Verified Customer

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I had a wonder sales person answered all my questions , and went over everything about the car. and went over everything about the car. More

by jennyg1963 Verified Customer Verified Customer

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Jermain Nelson made it happen. ..great guy and so helpful...and the hamburger was good ..great guy and so helpful...and the hamburger was good More

by kccooper2019 Verified Customer Verified Customer

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