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Jerry Castillo
Jerry Castillo at Hawk Subaru of Joliet
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Jerry Castillo

Sales

Hawk Subaru of Joliet

2401 S. Il. Route 59
Plainfield, IL 60586

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15 Reviews
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15 Reviews

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15 Reviews of Jerry Castillo

March 04, 2023

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Employee Rating

Josh was awesome! He was very in-depth with the car and really made sure it was what I was looking for. I highly recommend Hawk Subaru they are all very nice and frien More

by BrennenP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Widuch, Dennis Wolff, Jessie Hentsch, Dan McCarthy, Kayla Miller, Vince Miletta, Elizabeth Nosaka, Josh Lewis , Shaun Shore

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Mar 07, 2023

Hawk Subaru of Joliet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hawk Auto Subaru. Thanks for the recommendation, and have an amazing day!

February 08, 2023

Dealership Rating
Employee Rating

Everyone is super friendly and helpful! I drive from Ho.ewood because of this! Thanks! More

by SWSUE.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Miller

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Feb 10, 2023

Hawk Subaru of Joliet responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

October 25, 2022

Dealership Rating
Employee Rating

Hawk sold me a car they refuse to service. Many issues of internal problems on internet. All of which have occurred in my lemon. Hawk trash service dept. will not even return calls even whe More

by Pjhensley68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Daryl Woltman, Rocco Massarelli, Jessie Hentsch, Dan McCarthy, Chris Tsaliangos, Kayla Miller

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Nov 06, 2022

Hawk Subaru of Joliet responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to Customer Care Manager, Kelvin Nunez at (815) 725-3789 to speak to our manager directly. Take care!

Nov 06, 2022

Pjhensley68 responded

How funny, my car has not operated since I picked it up with the assurance that a broken radio volume knob has crippled my car. Never once did your service manager return my call. Even when I called before I picked up my vehicle and was told he was busy with customers and would return my call. 2 minutes later when I walked in, saw him sitting in his office with another employee laughing and most certainley not helping a customer! I have to put a battery charger on my Subaru for a power drain that is clearly a large issue listed all over the internet, as well as my broken winshield that is another common issue. If you would like to call me as I have called you hundreds of times without on return call, please feel free. Im so done with this car Im getting rid of it. Its not safe to drive and thats because you let a customer drive away in something that your service dept didnt want to be bothered with. Truely Shameful!

Nov 09, 2022

Pjhensley68 responded

So after 3 more days with a car that isnt safe to operate assured by Hawk Auto they have no intention to help a customer in need. Its comical to make a public statement offering to help?? DO NOT BUY FROM HAWK AUTO!!! Protect your family and use a reputable dealership!

Nov 14, 2022

Pjhensley68 responded

Still never so much as a text😂 Funny to publicly offer to help and then do what they do best, Nothing! Hawk Auto is a garbage business! Do Not Buy A car from Hawk!!!!!!!!!!

Nov 21, 2022

Pjhensley68 responded

I have to charge my New Subaru everyday or the car wont run. Never a word from Hawk Auto! Hawk Auto is not a good dealership! Spend your money somewhere else where the dealership actually cares about people more than the sale!

Dec 08, 2022

Pjhensley68 responded

Still never heard a word about my unsafe car sold to me by Hawk trash!!

September 11, 2022

Dealership Rating
Employee Rating

Went in for service and had a pleasant experience. Staff was friendly and helpful, and the waiting area was nice. More

by cstyk
Recommend Dealer
Yes
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Sep 13, 2022

Hawk Subaru of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

March 03, 2022

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Employee Rating

they made it very easy and pleasant to deal with, they were very helpful when going over the features of the vehicle More

by PEANUTS39
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Widuch , Shaun Shore

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Mar 05, 2022

Hawk Subaru of Joliet responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

February 15, 2022

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Employee Rating

This dealership has always been friendly and kind. They always truly care about people, rather then treat them as a customer!! More

by BEN23MORGAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daryl Woltman, Rocco Massarelli, Jessie Hentsch, Dan McCarthy, Chris Tsaliangos, Kayla Miller, Vince Miletta, Josh Lewis , Shaun Shore

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Feb 17, 2022

Hawk Subaru of Joliet responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

February 10, 2022

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Employee Rating

the last two times i was there i got great service the last two times i was there i got great service without having an appoinment More

by LLANDLORD0069
Customer Service
Recommend Dealer
Yes
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Feb 12, 2022

Hawk Subaru of Joliet responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 20, 2022

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Employee Rating

Wonderful experience from start to finish! Got the car of my dreams and excellent customer service. Thank you so much to Hawk Subaru for being so personable and getting us our dream car! More

by LAURAMINARCIK
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vince Miletta , Shaun Shore

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Jan 24, 2022

Hawk Subaru of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hawk Auto Subaru

December 25, 2020

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Employee Rating

Very pleased with our experience! Jerry was knowledgeable and efficient! This is the second car I’ve bought from him and-can I just say he’s aging like a fiiiiiiinnnne wine 🍷 More

by mbws77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Dec 29, 2020

Hawk Subaru of Joliet responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Dec 29, 2020

Hawk Subaru of Joliet responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 22, 2020

Dealership Rating
Employee Rating

The process to buy my car was better than expected since I have not dealt with a car dealership in a number of years. I've been into the service department a few times (sometimes because I was confused abo More

by CYCLE_LOU41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful 1
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Nov 03, 2020

Hawk Subaru of Joliet responded

Cycle_lou41, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Hawk Subaru as your first choice for service!

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