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Jerry Deshong
209 Reviews
Dealership Experience
40 yrs, 11 mos
Industry Experience
47 yrs, 3 mos
209 Reviews
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209 Reviews of Jerry Deshong
March 20, 2020
Jerry very helpful Jerry did a great job and got my car completed and working. i was disappointed that on new car it was the second time my transmition was not working. Jerry did a great job and got my car completed and working. i was disappointed that on new car it was the second time my transmition was not working. it took software adjustment. Ray Horan More
by RHORAN0
Verified Customer
March 17, 2020
My experiences at Chapman Ford, Lancaster, whether it be obtaining genuine Ford parts, or scheduling Ford service and to have Chapman preforming that service has always been excellent. obtaining genuine Ford parts, or scheduling Ford service and to have Chapman preforming that service has always been excellent. More
by trgriff
March 16, 2020
Quick I was expecting my state inspection to take much longer. I was in and out in one hour. There are comfortable places to wait. The atmosphere overall is I was expecting my state inspection to take much longer. I was in and out in one hour. There are comfortable places to wait. The atmosphere overall is beautiful and friendly. More
by JIMMD
March 09, 2020
Very satisfied with prompt service The customer service guy was prompt and took care of the appointment promptly. The waiting area was very comfortable and I had time to take care of my The customer service guy was prompt and took care of the appointment promptly. The waiting area was very comfortable and I had time to take care of my business call. More
by Dan
Other Employees Tagged: Mike Mumma , ZACH HARPIN
March 02, 2020
very good Jerry always does an outstanding job.I have had my cars serviced at Chapmans for years and they have always done a good job .I know that i can depend Jerry always does an outstanding job.I have had my cars serviced at Chapmans for years and they have always done a good job .I know that i can depend on Jerry to take care of things. More
by DHCST
February 24, 2020
I had an excellent experience at Chapman Ford! Gerald was very kind, professional and kept me updated during my whole service experience. The gentleman who took my car in and retrieved the mileage was a was very kind, professional and kept me updated during my whole service experience. The gentleman who took my car in and retrieved the mileage was also wonderful! More
by stephanieam23
Other Employees Tagged: Unsure of name mentioned above
February 24, 2020
Mike Tufano was wonderful. He helps me everytime I'm in there. Service was quick and efficient. I will always bring my car there for service because of Mike there. Service was quick and efficient. I will always bring my car there for service because of Mike More
by Kristencarosello
Other Employees Tagged: Michael Tufano
February 21, 2020
I received several reminders that my vehicle was due for inspection. The reminder was very helpful. When I called and spoke to Jerry in service as always he was very helpful in pricing tires for me and did inspection. The reminder was very helpful. When I called and spoke to Jerry in service as always he was very helpful in pricing tires for me and did well in price matching the tires. Jerry is a pleasure to work with and makes me feel comfortable in handling my service needs...I also appreciate the shuttle service that is provided. I am planning on purchasing another vehicle in the future from Chapman. More
by LUCRET
February 17, 2020
Battery & Collant bypass valve replacement. I had my car at Chapman Ford on Manheim Pike in mid Jan 2020 for a check engine light. They immediately checked the battery when I pulled in. After ha I had my car at Chapman Ford on Manheim Pike in mid Jan 2020 for a check engine light. They immediately checked the battery when I pulled in. After having the car over night and replacing the battery the next day the engine light was still on. After checking the engine code it turned out the coolant bypass valve wasn't working properly. They fixed that right away and I had my car back after work that day. The reason I gave a 4 star out of 5 for this visit is the engine top cover on the car was cracked about 12". I feel the person who did it knew about it but nothing was said to me. I noticed it right away when I got home and called. I was told it would be ordered and they would call me. I didn't hear from them after 8 business days so I stopped in and asked about it. I was told they were "busy & short handed". In reality, it was forgotten about because it was ordered that day & in stock the next day. Other than that little bump, the friendly staff at Chapman served my needs in a timely fashion. More
by ERKLES
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