Jerry Deshong
Jerry Deshong at Chapman Ford Lancaster

Jerry Deshong | Page 9

Service Advisor

Chapman Ford Lancaster

1485 Manheim Pike
Lancaster, PA 17601

Contact Me
5.0
208 Reviews

Dealership Experience

40 yrs, 8 mos

Industry Experience

47 yrs

5.0

208 Reviews

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208 Reviews of Jerry Deshong

February 07, 2020

Dealership Rating
Employee Rating

inspection I bought my car from the dealership and every time I have to deal with them they are always so pleasant and helpful. Im very happy I bought from chap More

by Beals09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Tufano , Kyle Ackerman, Scott McCann

Feb 07, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

February 06, 2020

Dealership Rating
Employee Rating

Quick and thorough I arrived a few minutes early for my appointment but they took me in right away. I added a couple minor items to my service list while I was checking More

by gfz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2020

Chapman Ford Lancaster responded

Thank you very much for sharing your experience at Chapman Ford of Lancaster. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

February 05, 2020

Dealership Rating
Employee Rating

Fantastic I have had a great experience at this dealership over the past few weeks. I have worked with both Jerry Deshong and Mike Tufano during this time and More

by conor.gilbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Tufano

Feb 05, 2020

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with Jerry and Mike here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

January 29, 2020

Dealership Rating
Employee Rating

Everything was performed as requested. Always had a good experience there. I know the dealership, personnel, and owners. I take pride in my vehicle and so do they. Jeremy Grossman is a top notch technician. More

by pmd_performance
Recommend Dealer
Yes

Other Employees Tagged: Michael Tufano , Jeremy Grossman

Jan 29, 2020

Chapman Ford Lancaster responded

Thank you so much for letting us know, Jeremy will be happy to know that you appreciated his efforts. We hope you are enjoying your car.

January 29, 2020

Dealership Rating
Employee Rating

The experience at the Service Department was once again simply terrific. JERRY the service advisor, was great. Lined me up with a loaner, kept me informed of the progress with the repairs. In and out quick More

by Corinna
Recommend Dealer
Yes

Other Employees Tagged: Scott Greiner

Jan 29, 2020

Chapman Ford Lancaster responded

Thank you for sharing this wonderful review! Jerry is a tremendous guy to have on our team. It’s all about team work! Glad you felt like family, it’s crucial that our clients feel at home while at our dealership. We hope you enjoy your vehicle and look forward to doing business with you again!

January 28, 2020

Dealership Rating
Employee Rating

I have been going to Chapman Ford Lancaster for the past 7 years. I get great service every time and the employees are very friendly More

by angiehoover65
Recommend Dealer
Yes

Other Employees Tagged: Kyle Ackerman

Jan 28, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

January 27, 2020

Dealership Rating
Employee Rating

Routine Maintenance - No Surprises Everything went as expected - 15,000 mile service on our 2018 Explorer. Really like the new text communication option and the new payment option. Pick More

by gewgolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

January 27, 2020

Dealership Rating
Employee Rating

Paid for the works package and it includes a tire rotation which did not happen. I will have to return and have it completed on another day. More

by hempland3750
Recommend Dealer
Yes
Jan 27, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please reach out to us about scheduling your tire rotation!

January 22, 2020

Dealership Rating
Employee Rating

They provided great service and took great care of us. It was a smooth process for me and my family. Everyone was very helpful! I would recommend your services to others More

by ktfiddle
Recommend Dealer
Yes
Jan 22, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

December 20, 2019

Dealership Rating
Employee Rating

Great service . On time, friendly, nice environment. Inside delivery and drop off. Preparing to buy another car there. Very detail oriented. Will be back again. More

by RHORAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2019

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal. We look forward to seeing you again soon!

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