Jerry Duran | Page 14

Fantastic Sales Agent Bradley Allen We all know the issues in going to a Dealership, however you take those issues away. More Sales Agents should have your Integrity, K Bradley Allen We all know the issues in going to a Dealership, however you take those issues away. More Sales Agents should have your Integrity, Knowledge and Concern for clients. Been a pleasure purchasing not one but two vehicles from you. We may have traded Cadillac for Mercedes but will continue to refer you and any future purchase, You're Our Man. It's our pleasure to Work with You, Know You and Feels GOOD to purchase from one of Our Veterans. Have a Great Day Regards Bob & Jody McFarland More

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Best Place to Buy a New or Used Car: Joe Joesph = Amazing Usually the car buying process for me has been a dreaded debacle of how much are they going to "hard sales" me into some overpriced car and how much e Usually the car buying process for me has been a dreaded debacle of how much are they going to "hard sales" me into some overpriced car and how much effort and fighting is it going to be to get the price to what I can afford or want to buy or how long until they ask me a question of what do I want. Joe Joesph is by far the best sales person I have run up against ever. Joe went above and beyond in the my car buying process. Joe showed me the used car lot, ran me through new cars, and even talked through a lease vs. buy situation. Joe did not pressure me into any car. Joe was very considerate of listening to my concerns and addressing each and every one with a sense of empathy and compassion. Joe was so knowledgeable about every make/model/upgrade that each car I stepped into I felt like I had a great understanding of what I was getting vs. what I was giving up compared to some of the higher end models. Joe has even gone extra lengths to make sure my car was serviced properly and that I had a loaner every time I needed it so that I would not be disrupted when my car came into the dealership. Joe's level of detail and "realness" really made my buying experience the best buying experience of my life. I will come back to buy another car just to see Joe as this will be our 3rd car buying experience with Joe and each one has the same attention as the first. Joe even made sure I was working with a great finance person Jerry. Jerry was very explanatory of what was available from a financing perspective. Jerry answered all of my questions and had me signed and out the door within 30 minutes of working with him which at other dealerships has taken hours. Jerry did not let me leave feeling "sold" to or uncomfortable as I felt like it was a winning situation all around. More

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Chris Tropiano Delivers World Class Service From beginning to end this buying experience was the best of my life. Chris, Cory and Jerry were able to make me feel valued and appreciated. Having b From beginning to end this buying experience was the best of my life. Chris, Cory and Jerry were able to make me feel valued and appreciated. Having bought many cars in my life, this experience was unlike all the others. Chris worked with me to get the deal done fast and get me out the door in 90 minutes. That kind of service is unheard of in this industry. If you are looking to purchase a very clean and fair priced late model vehicle be sure to reach out to Chris and the team at Covert Cadillac, you will be glad that you did. More

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Excellent Service I just purchased a used car in this dealership. I was fortunate to get Mr. Daniel Walsh as my salesperson. He was patient and very knowledgeable about I just purchased a used car in this dealership. I was fortunate to get Mr. Daniel Walsh as my salesperson. He was patient and very knowledgeable about the different features in different cars. He showed us several cars and never complained about anything. I would recommend Mr. Walsh to anyone. He is very professional and, as I said, patient with his customers. All I can say is Thank You so much. I also dealt with Mr. Jerry Duran. He was also very helpful with the financing. He explained everything and was also very professional even though it was already very late on that day. More

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They’re grrrrrreat Great customer service, sales, finance etc... just all around a good experience. This my second Cadillac in 6yrs from Covert it's worth the hour or so Great customer service, sales, finance etc... just all around a good experience. This my second Cadillac in 6yrs from Covert it's worth the hour or so drive. Great buying experience would recommend this dealership. More

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Best experience I've had buying a vehicle After hours of research on multiple car buying websites/apps, I found several options at the Covert dealership for used GMC Sierras. I felt that their After hours of research on multiple car buying websites/apps, I found several options at the Covert dealership for used GMC Sierras. I felt that their pricing and selection looked like the best option. I went with the specific intention of buying a GMC Sierra, without much research on different makes/models, and I walked out owning a Ford F-150. Here's how... Daniel greeted me right away and we discussed what I was looking for. Even though I walked into the wrong store front (meant to go to GMC but landed at Cadillac), he was happy to walk over to the GMC lot to look at the available Sierras. Early in our conversation, I mentioned that I had a family of 5 and that I was buying a crew cab to accommodate our family. Based on this knowledge, he mentioned that other brands actually had a bit more leg room in the back seat. He knew that the mere mention of this could cause me to have doubt in purchasing and he could potentially lose the sale. He cared more about getting me in the RIGHT truck over making a sale. He was willing to put his own commission on the line to make sure I was happy at the end of the day. I am thoroughly impressed with Daniel's character and integrity to put the customer first. After redirecting our search to Ford F-150's and visiting the Covert Ford store, I found the RIGHT truck for me. I would highly recommend Covert, and more specifically, Daniel Walsh to my friends and family. More

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we had a great experience the sales person Chris Tropiano was very helpful, very personable, made us feel very comfortable. The purchase of the car was very smooth with his hel the sales person Chris Tropiano was very helpful, very personable, made us feel very comfortable. The purchase of the car was very smooth with his help. More

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Auto Purchase Covert Cadillac is a wonderful dealership and it has been our experience they take care of their customers. We took our 2008 Escalade in for some nee Covert Cadillac is a wonderful dealership and it has been our experience they take care of their customers. We took our 2008 Escalade in for some needed work and ended up trading that vehicle in on a 2012 Escalade. We were only interested in vehicles other than black, grey (silver) and white which is a real challenge these days. Chris Tropiano went through many pages of available cars and showed us a pearl white one that was so similar to our trade in that we decided to purchase it. We were concerned that the time needed for signing would take 3-4 hours as it had in the past with other dealerships . He assured us that would not be the case and we went home with the car shortly thereafter. We went back after the weekend and signed everything the next week and true to his word it was very quick and speedy thanks to Jerry in the finance department. We did take it back for some small issues and were given a loaner that was comparable to what we were driving We are going back tomorrow and Chris is going to put on plates, registration tag and toll tag. Great customer service. Also need to thank Jennifer the service department for always being so kind, friendly and helpful. More

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Best Experience I've ever had buying a Pre-owned Vehicle. I'll start by saying I dread shopping for just about anything. This is especially true for big ticket items like appliances, vehicles, housing etc... I'll start by saying I dread shopping for just about anything. This is especially true for big ticket items like appliances, vehicles, housing etc... too many choices and always seems like a lot riding on making the right decisions. I was referred to Covert Cadillac by my brother who literally said "I have a guy...", and I am so glad he did. He sent me to see Johnny Baker, and Daniel Walsh, who immediatly recognized my brothers name, and made me feel welcome right away. Daniel made sure I was comfortable, and listened to my needs, and my current situation to get the complete picture of who I was, what I wanted, and why I wanted it. He then assured me that we would cover the whole spectrum first, to help us narrow the scope down to the best fit for me, and my budget. I was worried that what I was looking for wouldn't exist, or that I'd have to settle for less than what I wanted, just to get what I could afford, but Daniel kept me assured that my patience would be rewarded, because he would exhaust every avenue to make sure I was satisfied. I couldn't be happier with the end results. Daniel kept looking, even scouring the other Covert inventory, until he found exactly what I was looking for. Working with Johnny, he notified me right away, and brought the truck over to the lot for me to see, and It was perfect. I nearly shouted "sold" on the spot. Daniel walked me through the rest of the process, and introduced me to Jerry Duran to handle the financing, which went very smoothly, just like the rest of the process had. This has been nothing short of the best Vehicle purchase I have ever made, and I attribute it completely to Daniel, and the other courteous professionals I encountered at Covert Cadillac. Thank you for making this such a comfortable, and easy experience. More

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Super Buying Experience Hands Down!!!!!!! In all my years of purchasing cars this was hands down the best experience i have had at a dealership. Very professional, great customer service and n In all my years of purchasing cars this was hands down the best experience i have had at a dealership. Very professional, great customer service and no pressure sale totally loved that. Chris Tropiano our salesman was wonderful and Jerry Duran was quick in handling our paperwork. Couldn't say enough about the over all experience superb from start to finish. More

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