Jerry Hood | Page 38

Not leaving until you're comfortable. After having work done to replace my Right front Control arms, I was driving off and thought I heard a rubbing sound. I slowed and crept around the bu After having work done to replace my Right front Control arms, I was driving off and thought I heard a rubbing sound. I slowed and crept around the building to try and listen. Jerry who was in his truck and leaving for the day, noticed my actions, inquired on what I was doing, and wouldn't go home for the day until I was comfortable with the cars performance. Turned out the sound was outside and not my vehicle. * The next morning, Mike called to follow-up and give me a suggestion for my interior regarding another issue they had performed for me. Nothing else to say, but Great Customer service, and Thank you to Jerry, Mike and staff! More

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Satisfied With the Work Done I needed a lube, oil change, filter change, and multipoint inspection. I got what I came there for, so I am quite happy and satisfied. I needed a lube, oil change, filter change, and multipoint inspection. I got what I came there for, so I am quite happy and satisfied. More

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Fiesta Transmission Repair AHFord diagnosed the problem made the necessary repairs.The service staff addressed my concerns and assured me the best efforts to resolve the problem AHFord diagnosed the problem made the necessary repairs.The service staff addressed my concerns and assured me the best efforts to resolve the problems. My remaining problem is with Ford corporate and the customer satisfaction program in place for the Ford Fiesta. AHFord is being put in the middle which is unfortunate. "The warranty covers repairs to clutch components for the dual-clutch automatic. Both the clutch materials and seals have been a source of DSP6 problems, Ford spokesman T.R. Reid told Cars.com. Ford promised to reimburse Focus and Fiesta owners in the group for prior clutch repairs that owners paid for out of pocket. Owners can call Ford’s hotline at 833-805-3673. Separately, a transmission control module in the cars can fail, resulting in the vehicle defaulting to Neutral, Reid said. The TCM is under extended replacement warranty — 10 years or 150,000 miles for cars built through the above build dates — and owners received a software update to give an enhanced warning of failure to prompt immediate repairs. But 16 percent of Fiesta and Focus owners, amounting to about 165,000 in the U.S., never got the free update. Ford says it’s reaching out to them again. Apparently, the reimbursement program expired and is now fiction. More

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We came in without an appointment for a recall, drove right in and waited on immediately. After looking up the cars records, they gave us a call and asked if we'd like to do the Works, and we said yes. H right in and waited on immediately. After looking up the cars records, they gave us a call and asked if we'd like to do the Works, and we said yes. Had our car back within a couple of hours, washed, and ready to go. More

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Always courteous and efficient I pulled into the service bay and within seconds I was greeted by an advisor who asked to help, invited me to sit inside or out, and took my vehicle a I pulled into the service bay and within seconds I was greeted by an advisor who asked to help, invited me to sit inside or out, and took my vehicle away to be serviced. He then came back explaining to me what needed to be done. Paying was a little slow, but a new (very attractive) young lady was being trained. More

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I have always had great service here. I also appreciate the service men not talking down to me or over-servicing my old car. Thanks. the service men not talking down to me or over-servicing my old car. Thanks. More

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Jerry as always was polite, pleasant and informative. He sets a great example for his whole department. He is a key reason I use this Service department. sets a great example for his whole department. He is a key reason I use this Service department. More

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Service June 4, 2020 Great service dept. Always helpful and knowledgeable.I have purchased my second Ford Edge from AH Ford the last 10 years. The 2009 Edge lasted 155,000 Great service dept. Always helpful and knowledgeable.I have purchased my second Ford Edge from AH Ford the last 10 years. The 2009 Edge lasted 155,000 miles with no mechanical or appearance problems. My new 2019 Edge ST is the best yet. The service department with Steve Verhagen is super...always ready to serve. Their preparation during Covid-19 was outstanding with all preventions in place. I will, and have, always recommended AH Ford to neighbors and relatives interested in purchasing a new Ford... especially an Edge. Chuck Gundlach... a very satisfied customer and owner of a Ford. More

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Experience Had a little trouble with the lift once my truck was up in the air, but matter was resolved. Jerry took care of me. Thank you Jerry. Had a little trouble with the lift once my truck was up in the air, but matter was resolved. Jerry took care of me. Thank you Jerry. More

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I drive 40 minutes to come for service at Arlington heights Ford. Bar none there is no better service department around. They are attentive, straightforward and honest. I never feel like I've been ov heights Ford. Bar none there is no better service department around. They are attentive, straightforward and honest. I never feel like I've been overcharged. Thank you! There is a saying..... "I've got a guy". Rings true every single time for this dealership service department. More

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