Jerry Mancini | Page 35

Jerry was kind, knowledgable, and a consummate professional. He is exactly the sort of person that BMW should have to represent the brand. Erik too was a pleasure to work with in explaining and professional. He is exactly the sort of person that BMW should have to represent the brand. Erik too was a pleasure to work with in explaining and completing our paperwork. More

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Was extremely pleased with Jerry's excellent customer service skills. Everyone I dealt with through the process was extremely professional and friendly. I wasn't originally even planning to purchase a ca service skills. Everyone I dealt with through the process was extremely professional and friendly. I wasn't originally even planning to purchase a car anytime soon but had been looking for a couple other family members when I stumbled on a dream car. With everyone's assistance I was able to drive away that day with my used subaru. More

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I was absolutely pleased with the service from Brent McKenzie, Fred Palmer and Jerry Mancini They all worked as true professionals, they were very welcoming to all questions and concerns, definitely McKenzie, Fred Palmer and Jerry Mancini They all worked as true professionals, they were very welcoming to all questions and concerns, definitely made the process of buying a car better. I bought an Audi, which might not be a BMW but they treated me as any other customer that walks through the doors. Thank you very much for the help guys! More

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WE COULD NOT HAVE BEEN TREATED BETTER, EVERYONE WENT OUT OF THEIR WAY, EVEN THE MANGER CAME OVER TO US, SHOOK OUR HAND AND INTRODUCE HIMSELF. UNLIKE THE DEALERSHIP WE WENT IN COLUMBUS, VERY RUDE, WOULDN OF THEIR WAY, EVEN THE MANGER CAME OVER TO US, SHOOK OUR HAND AND INTRODUCE HIMSELF. UNLIKE THE DEALERSHIP WE WENT IN COLUMBUS, VERY RUDE, WOULDN'T EVEN DEAL WITH US ON A TRADE AND THEN WHEN THEY DID THEY INSULTED US THE TRADE VALUE. I WOULD GIVE THEM BETTER THEN A GREAT SCORE EXCELLENT IS THE WORD. THE WHOLE DEALERSHIP AT BMW DID A WONDERFUL JOB....... D.SIMPSON NEWARK,OH More

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I can't say enough about the service and customer focused environment. Both the sales and services departments made me feel like my business was an extremely high prirority for them. focused environment. Both the sales and services departments made me feel like my business was an extremely high prirority for them. More

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Another great experience at Ganley BMW! This is our third BMW purchase from Ganley and second from Jerry Mancini. Jerry's expertise, openness and understanding of his customer's needs are superlative. third BMW purchase from Ganley and second from Jerry Mancini. Jerry's expertise, openness and understanding of his customer's needs are superlative. He and the entire staff at Ganley BMW are truly professionals and conduct an excellent business. More

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I recently made my 5th purchase from Ganley BMW. I have given them the highest possible score for the following reasons: 1. They pay attention to the details of each interaction for sales or service; 2 given them the highest possible score for the following reasons: 1. They pay attention to the details of each interaction for sales or service; 2. They make me feel that my business is valuable to them; 3. They are very accomodating when it comes to unexpected service needs or appointments and my vehicle is always ready when promissed; 4. Everyone there is very friendly and easy to work with. 5. The BMW product is amazing. Every vehicle in the lineup is purpose built and accels I readily recommend this dealership to anyone. More

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My wife and I were out and about and decided to check out My wife and I were out and about and decided to check out a few used car lots in the area. The plan was to drive down Pearl road, and stop at th My wife and I were out and about and decided to check out a few used car lots in the area. The plan was to drive down Pearl road, and stop at the used car lots down to Brunswick. Ganley BMW was the second stop on our path. We got out of the car and were greeted quickly by Jerry Mancini, who was very polite and friendly. I am a tattooist, my wife a piercer, and we are heavily tattooed t-shirt and jeans kinda' people. What struck me at first was that Jerry didn't seem to judge our appearance like at other high end dealerships we've stopped at in the past. In fact, I've received sneers as I've walked through another local BMW dealership to the parts department to pick up parts for my other semi-classic E36 Bimmer. We explained to Jerry that we were looking strictly for something with a manual transmission, at a certain price range, under 100,000 miles. Jerry said that there wasn't really anything in stock that met our requirements. Then he remembered seeing a car on the lot the day before that may be what we're looking for. He walked us over to it, and my heart started beating a little faster. A 1997 328is; a beautiful black coupe that could perfectly fit the bill. The car still had the previous owners plates on it, and didn't look like it was for sale, but Jerry assured us that it had been traded in, and was most likely available. He immediately went inside to get information about the vehicle, and the keys. When he came back and started the car revealing the mileage we were very very interested. He told us the asking price and offered us a test drive, and I knew I had to have it when I slid into the drivers seat and didn't even have to adjust the seat or mirrors. It's like it was meant to be, sitting on the lot, not yet in inventory, waiting for me to come and pick her up. Off we went on the test drive, Jerry guided us around, all the while chatting with us like an old friend, rather than telling us why we should buy today. Throughout the buying experience we talked about the trips to Budapest that we had in common, gardening, family, dogs, wine and cooking. He even shared his family Alfredo recipe. He went above and beyond to get us the car that we wanted, all the while without any pressure, with a positive and reassuring attitude. He made us feel like family. Then it was time to start signing papers. Jerry introduced us to the finance guy, Erik. We sat down with him, and chatted for a bit while he printed forms, etc. He was sincerely interested in our field of work, and we hit it off right away. He made signing fun and informative, instead of just a bunch of legal terms and signing lines. Erik got us financed through BMW's finance program with more than reasonable terms and zero down, even though we were ready to make a down payment. He thoroughly explained to us what each form was for, and why we were signing them. He delivered in a conversational manner, joking back and forth, that really put us at ease. He even knew some things about our cultural background. Meanwhile, in the parking lot, Jerry noticed that my wife's Mini Cooper was losing air in the rear tire. He came into Erik's office to tell us. He asked for our keys so he could have the tire filled up. The service department found that we had a screw in my wife's tire, and even though the garage was about to close for the day, they made time to fix it. Erik even covered the repair cost for us. The entire time we were at the dealership we felt comfortable and welcomed. I never could have imagined that a used car buying trip could turn into such a wonderful experience. We would definitely recommend Ganley BMW to our friends and family. Sales, financing, and service. We even made some friends. The 328is is a great machine. Thanks so much to Jerry and Erik for taking the stress out of car buying. It was an experience my wife and I won't soon forget. More

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After going to different dealers in several states to find a quality Z3 that I could have for a long time, I was lucky to come across Jerry Mancini at Ganley BMW! I thought I had found the right car sev find a quality Z3 that I could have for a long time, I was lucky to come across Jerry Mancini at Ganley BMW! I thought I had found the right car several times, just to be disappointed when I arrived to test drive something that was not as advertised at these dealers. When I spoke with Jerry, he was upfront and honest about everything. This included the vehicles condition, background on the previous owner and how they treated the car, as well as justifying the asking price. I was never pressured in any way. Also, since I was traveling several hours from out of state, Jerry gave me a way to reserve the car several days until I could see and drive the car. Even the finance side was unique, because I was never told I needed something that may not be necessary. It was up to me, and the process was quick and painless. Jerry even hooked me up with his special Fettuccini Alfredo recipe! I would definitely recommend both Jerry Mancini and Ganley BMW to my friends and family, and anyone in or out of state looking for a high quality BMW. If it isn't a quality car, you won't find it on their lot!! More

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This my first at this dealership and my experience was excellent. From the first hello can I get you a coffee to the final handshake . Jerry was knowledgable and friendly and made the whole experience gre excellent. From the first hello can I get you a coffee to the final handshake . Jerry was knowledgable and friendly and made the whole experience great. They gave me a good trade in allowance on my BMW and a fair price on the beautiful car I purchased. If asked would I go to this deanship again the answer would be yes. More

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