Jerry Petro
Jerry Petro at Banister Ford of Marlow Heights
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Jerry Petro

Parts Counter

Banister Ford of Marlow Heights

5000 Auth Rd.
Marlow Heights, MD 20746

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3.8
16 Reviews
3.8

16 Reviews

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16 Reviews of Jerry Petro

February 12, 2023

Dealership Rating
Employee Rating

Brought my 2018 Shelby Mustang for AC humming noise. Excellent and efficient service. Service advisor (Carlos) informed me that the AC compressor was covered under my ESP (yay!). Repaired the same day a More

by FARHADMUKIMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devron Stevenson, Chris Oyedeji , Joe Hamilton

Mar 28, 2023

Banister Ford of Marlow Heights responded

Your business is greatly appreciated here at Banister Ford. We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

December 11, 2022

Dealership Rating
Employee Rating

Great service. Great professionals. Work completed in a timely fashion. Overall excellent. Service.is always great. More

by GBAYINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2022

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

October 14, 2022

Dealership Rating
Employee Rating

Poor customer service advisors with attitude and management can’t handle the business either the service dept or sales they’re lacking good judgement when issues arise I’ve been a Ford customer for More

by TANYASWBU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 19, 2022

Banister Ford of Marlow Heights responded

We greatly apologize for any inconvenience you may have experienced. We would like to know if we can earn the opportunity to speak to you directly about your experience. At your earliest convenience, please reach out to us at 7579165229. Thank you

September 27, 2022

Dealership Rating
Employee Rating

Took my car in for the recall and I was able to get in and out within 3 hours. No hassle and they even washed my car for me. More

by MRPCOOPER47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 10, 2022

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are so happy to hear that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

August 14, 2022

Dealership Rating
Employee Rating

Had excellent service . ..did not have to spend the day there....only an hour and a half. Good friendly service. Thank so much. Also the cost wasn't outrageous..I was happy More

by RA180044
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 16, 2022

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are happy to know that we could provide a pleasant & speedy customer experience for you! We are grateful to earn your business here at The New Banister Ford of Marlow Heights! Thank You!

May 08, 2022

Dealership Rating
Employee Rating

Very professional experience and fast. I would recommend them to anyone. Definitely not my last time coming. More

by malcolmlove2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 10, 2022

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Malcom! Your 5-star rating is greatly appreciated. We look forward to continue to earn your business in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

May 11, 2022

malcolmlove2016 responded

Most certainly

May 02, 2022

Dealership Rating
Employee Rating

He is very understanding,patient He understands the marketing technique Good and we can count on him Thanks for the good job More

by emmanuelnkenganyi56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 03, 2022

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star rating is greatly appreciated! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

April 02, 2022

Dealership Rating
Employee Rating

The day I drop off my vehicle, the customer was outstanding and when I pick up my car the cashier Attitude was very friendly and positive Attitude explained everything that was done on my vehicle More

by phillygirl0316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 15, 2022

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

March 03, 2022

Dealership Rating
Employee Rating

Customer service staff were very helpful and friendly and very efficient in their duties when to giving the customer service More

by Shuey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 03, 2022

Shuey responded

Excellent customer service and care for you and your company

March 02, 2022

Dealership Rating
Employee Rating

I believe banister ford will be the dealership in the region in the near future!! More

by CHEEKS_RAYMOND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bobby Gray, Joe Hammett, Don Berry, Kevin Buckmaster, Jeff Kerns, Yadira Kauffman , Sam Hadi, Bobby Royal, Evelyn in sales

Mar 04, 2022

Banister Ford of Marlow Heights responded

Thank you very much for your kind words! We appreciate you for taking the time to rate us 5-stars! If there is anything that we can do for you or your vehicle please let us know. Thank you for choosing The New Banister Ford of Marlow Heights!

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