Yadira Kauffman
Yadira Kauffman at Banister Ford of Marlow Heights
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Yadira Kauffman

Customer Relations Director

Banister Ford of Marlow Heights

5000 Auth Rd.
Marlow Heights, MD 20746

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3.9
30 Reviews
3.9

30 Reviews

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30 Reviews of Yadira Kauffman

April 09, 2024

Dealership Rating
Employee Rating

Banister Ford values our Military Service and always completes their work in an efficient and competent manner. More

by chris99corliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 31, 2023

Dealership Rating
Employee Rating

Very bad experience! The service department is not trustworthy and I feel like I was not treated as a valuable customer More

by MCCOYHUNTERCRYSTAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Scott

Jul 05, 2023

Banister Ford of Marlow Heights responded

We are extremely disappointed that you may have not had a pleasant customer experience. We would like to know if we can speak to you directly about your experience, so we can know what to do to improve our customer experience? At your earliest convenience, please leave a good contact method for us to reach out you directly. Thank you

March 28, 2023

Dealership Rating
Employee Rating

Out of all dealerships I dealt with if I had to pick a winner, it would be Banister Ford the Service appointments are prompt Service department knowledgeable, and will explain everything down to the detai More

by JEROMEHALLSR28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Oyedeji, Shana Jefferson, Sharon Wilson, Carlos Scott , Ali hadi General sales manager/ Ashley Dalton service advisor/Amir Taghi finance manager/

Mar 28, 2023

Banister Ford of Marlow Heights responded

Hey Jerome! Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 05, 2023

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Employee Rating

Everything about this establishment need to be worked on from all levels. Nothing they say is true in the business is bad. More

by ROMMELLT9
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Mar 07, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We would like to know if we can earn the opportunity to speak to you directly about your experience. At your earliest convenience, please leave any contact information for our management to reach out to you. We look forward to speak to you in the near future about your experience. Thank you!

March 02, 2023

Dealership Rating
Employee Rating

The manager was very rude towards the end of my purchase,she is and was very unprofessional! More

by WILLIAMALLEN1981
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Craig Contee

Mar 17, 2023

Banister Ford of Marlow Heights responded

Thank you for reaching out William. We would like to know if we can earn the opportunity to speak to you directly about your experience ? At your earliest convenience, please reach out to our management at 7579165229. Thank You!

January 05, 2023

Dealership Rating
Employee Rating

Notice quite a few changes since Banister have taken over..... I knew all my Service people. More

by WJA3094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Gray, Joe Hammett , Jeff Johnson Car Sales

Jan 11, 2023

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are continuously looking for new ways to improve the customer experience. Your feedback is greatly appreciated!

November 30, 2022

Dealership Rating
Employee Rating

Awesome service highly recommended staff is always very helpful and professional. They really take care of their customers. I am always amazed at how they pay attention to details and go out of their way t More

by GOLDTREE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Gray, Chris Oyedeji , Michael Moore, Carlos

Dec 06, 2022

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star review is greatly appreciated! We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

October 14, 2022

Dealership Rating
Employee Rating

Poor customer service advisors with attitude and management can’t handle the business either the service dept or sales they’re lacking good judgement when issues arise I’ve been a Ford customer for More

by TANYASWBU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 19, 2022

Banister Ford of Marlow Heights responded

We greatly apologize for any inconvenience you may have experienced. We would like to know if we can earn the opportunity to speak to you directly about your experience. At your earliest convenience, please reach out to us at 7579165229. Thank you

October 10, 2022

Dealership Rating
Employee Rating

Horror Customer Service. Incompetent Employees. Horrible General Management and Managers. Do NOT take your vehicle to Bannister Ford. More

by Ygmichaels
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 10, 2022

Banister Ford of Marlow Heights responded

Greetings, thank you for taking the time to notify us. We would like to know if we can have the opportunity to speak to you directly about your experience? At your earliest convenience, please reach out to us at 7579165229 or leave the best contact info to reach you directly. Thank You.

September 27, 2022

Dealership Rating
Employee Rating

Took my car in for the recall and I was able to get in and out within 3 hours. No hassle and they even washed my car for me. More

by MRPCOOPER47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 10, 2022

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are so happy to hear that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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