"Great first experience buying a car! "
This is the first time I’ve experienced purchasing a vehicle and Jerry made it very easy for me. Really loved getting a chance to work with him and the people at LEXUS of Knoxville. Would definitely recommend!
"Best car buying process I have had"
- david gill
I have purchased many cars in my 65 years, and most all have been a less than pleasant experience. On one side I have experienced a less than truthful and insincere "salesman" trying to get as much out of me as he can, while I on the other hand, trying to save money and make a competitive buying decision. Jerry Sadler made our Lexus purchase a very pleasant experience. We were initially looking at a Toyota Highlander, and just happened to stop in the Lexus of Knoxville dealership to see what they might have in a certified used vehicle that was close to the Highlander. Jerry listened and understood what we were for. My initial thoughts were that a Lexus is just a high priced Toyota. Jerry explained the benefits and features of the Lexus and patiently answered my skeptical questions. As we had been looking for about a month for a new car, we had dealt with many "salesmen" and my wife commented when we left that Jerry was by far the most professional one we had met with.
A couple of weeks went by and with several visits to the Toyota dealership, we decided on the Highlander. I had not spoken to Jerry since our initial visit and test drive, and called Jerry and told him that we had decided on the Highlander, but that we thought it would be prudent to come back in one more time and see take another look at Lexus.
Jerry was understanding, very patient, and answered all of our questions. He pointed out the features of the Lexus while not bashing the Highlander, maintaining a professional demeanor the entire process. In the end, we decided on the Lexus, and Jerry was a big part of that decision.
Once purchased, the sales closing process we the best I have encountered. Everyone in the dealership took ownership in their respective roles and spent almost an hour and a half walking us through every detail of the car, setting up the memory seats to our setting, radio presets, explaining every feature and instrument on the car, warranty, etc.
Brooke Penfield was excellent and extremely patient in her role of explaining the features of the vehicle and setting everything up once we purchased the car.
The entire dealership was very professional, and I could not have asked for a better experience.
"Buying our latest ES 350 "
We owned an ES350 and wanted to replace it with a newer one. We went to Lexus of Knoxville because of our previous experience wit them and they offer a lifetime power train warrantee with the car we chose. We like this dealership. Our previous ES350 was acquired from dealer we did not like.
"Great helpful low pressure sales staff. Very knowledgeable."
Would buy here again. listened to my needs and placed me in the correct vehicle. Jerry Sadler was our sales person and he did a great job. Pleasant buying experience,
"Happy with my purchase experience"
- Lexus Fan
I am very pleased with my purchase experience. I felt that everyone went out of their way to make sure my wants and goals were met. It was freezing outside and I was there a long time. As closing time came and went on New Year's Eve, I was continually treated with the utmost courtesy and patience by everyone.
Other Employees Tagged:
, I apologize that I am not sure names of the other management personnel who were on hand to assist, but they were great.
"Very pleasant and professional atmosphere, well run. "
- Ed Curtis
The entire Lexus of Knoxville team was helpful, attentive, and informative. The entire transaction was pleasant and we felt like we were amongst friends, and would highly recommend them for your next new car purchase.
"Great experience! "
We enjoyed working with Jerry and appreciate the ease and expediency of our purchase! We will definitely recommend Lexus of Knoxville to friends and family.