Jerry Walker

Please do not purchase a vehicle from Infiniti. The QX60 are weak. And the salesman do not care that sale you a piece a junk just as long as they make that sale. The vehicle will hardly make it up The QX60 are weak. And the salesman do not care that sale you a piece a junk just as long as they make that sale. The vehicle will hardly make it up a hill and while going up a hill all you hear is the engine and transmission struggling to make it. , it vibrates something awful while waiting at a red light when having the AC on. Yes I test drove it, but the salesman talked about all the features the vehicle has the entire time, now I know so I couldn’t hear the engine and transmission. I should have known better I know. That’s why I’m warning others not to make the same costly mistake I made. Also when letting the Infiniti salesman and GM know they did not even acted like it bothered them in the least. And they are more concerns like the wind noise and road noise it’s extremely loud while driving down the freeway way. The salesman and GM should be ashamed of themselves. And Infiniti is a piece of junk. More

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Recently purchased a used car from Infinity of Chattanooga for my Daughter, with high expectations that this experience would be a good one. The salesman was nothing more than professional, courte Chattanooga for my Daughter, with high expectations that this experience would be a good one. The salesman was nothing more than professional, courteous, and top notch. He made buying the vehicle a breeze and treated me like a friend. After the purchase is when the professionalism and regards for the consumer took a nose dive. Six days later the check engine light came on and getting the vehicle in for service became a complete lack of communication, scheduling, and lack of compassion. After taking the vehicle back, to get the problem resolved, and calling multiple times, leaving several voicemails, with no response, I was finally informed that my Daughters car had been sitting for 10 days without anyone even looking at it. I was told it was a $3,000 fix by one service member, the other service member wasn’t even aware the car had been there, and the manager advised it was only a $600 fix… The service member stated how labor intensive the repair would be and the high cost of the repair. Two days later, I received a very different call advising that the problem had been resolved, fixed, with zero charge. Check engine light was off and the car was ready for pickup. After picking up the car the next day and getting the vehicle back at my residence, my Daughter informed me the check engine light was still on. The manager advised me that he gave his “word” to make this right… Needless to say, the vehicle will be getting fixed elsewhere because people’s word, or lack of it, along with the miscommunication and unprofessionalism displayed with this dealership is appalling. More

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When we bought my car the experience was great, but can't say that about the service department. Took my car in for service, oil change, rotate tires, etc. but they did not rotate the tires. I mark the tires say that about the service department. Took my car in for service, oil change, rotate tires, etc. but they did not rotate the tires. I mark the tires each time so I know they did not rotate them. This also has happened to a relative two times at this dealership! Inconvenience and waste of time. When my car is out of warranty, will definitely go elsewhere. More

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The service department service was terrible. Hire a new manager. Very unprofessional! Do not buy Infinite turbo. Read reviews about Infinity before you spend thousands on the car. I will go b Hire a new manager. Very unprofessional! Do not buy Infinite turbo. Read reviews about Infinity before you spend thousands on the car. I will go back to Lexus and Europeans cars before I buy another Infiniti. More

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Amazing Infiniti of Chattanooga is always on top of their game! From sales to service I've never had a disappointing experience. It's a VIP experience each an Infiniti of Chattanooga is always on top of their game! From sales to service I've never had a disappointing experience. It's a VIP experience each and every time. More

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New Purchase 2017 QX50 Our sales representative, Sarah Rhoady, was wonderful. I was very nervous and hesitant about actually spending so much money; however, Sarah made us Our sales representative, Sarah Rhoady, was wonderful. I was very nervous and hesitant about actually spending so much money; however, Sarah made us feel comfortable and relaxed - well as relaxed as I could be while trying to purchase a car. She was very patient (and even worked past her time to go home) let us drive several different cars, went along with us and explained different features of the car. After not being settled on the used car we came to purchase, we drove a couple of new cars and settled on the one I purchased. Richard made us an extremely great deal - on the perfect color combination of my choice. My husband and I are very satisfied with our purchase and also extremely pleased with the service we received at this dealership!! Sarah is WONDERFUL!!!!! More

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Overall great experience in buying a dream car!! Payton was absolutely wonderful!! He goes to bat for you and does all he can to ensure you're happy and all goes smoothly! If you're looking for a lai Payton was absolutely wonderful!! He goes to bat for you and does all he can to ensure you're happy and all goes smoothly! If you're looking for a laid back experience with non-pushy salesmen, this is the place!! More

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Salesman Payton Lowe was very professional and knowledgable Experience at this dealership was very positive - none of the stereotypical aggressive tactics used my many other dealerships. Professionalism from sa Experience at this dealership was very positive - none of the stereotypical aggressive tactics used my many other dealerships. Professionalism from salesman Payton Lowe to the financial contact. Would recommend Payton to anyone shopping for Infiniti. More

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Excellent in all aspects If you want an unexpected treat , you need to deal with Infiniti of Chattanooga!!! We drove from Birmingham for the deal and for service. Great fo If you want an unexpected treat , you need to deal with Infiniti of Chattanooga!!! We drove from Birmingham for the deal and for service. Great folks, and for once you can look forward to visiting a car dealer !! More

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INFINITI OF CHATTANOOGA A+ FIVE STAR service! Infiniti of Chattanooga is without a doubt the BEST, MOST KNOWLEDGEABLE, and PROFESSIONAL dealership and service department there is anywhere! I was Infiniti of Chattanooga is without a doubt the BEST, MOST KNOWLEDGEABLE, and PROFESSIONAL dealership and service department there is anywhere! I was treated like I was not only important, but a pleasure to serve! It took only a few minutes for them to gain my respect! This dealership REALLY cares about customers no matter where the car was originally purchased! I WILL definitely come back as well as highly recommend this place to as many people as possible! Thanks so much for making me feel valued and appreciated! Larry Steven Oliver. More

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