Jerry Williams
Jerry Williams at Tom Wood Subaru

Jerry Williams | Page 9

Service Manager

Tom Wood Subaru

3300 E 96th St
Indianapolis, IN 46240

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4.7
106 Reviews
4.7

106 Reviews

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106 Reviews of Jerry Williams

May 06, 2020

Dealership Rating
Employee Rating

My issue wasn’t common, but first my sales person, Jamie listened, then Tod in service listened. The repair was performed flawlessly. Thanks for loaner. More

by Jbastnagel1
Recommend Dealer
Yes

Other Employees Tagged: Jamie Saddler , Tod Von Blon

May 06, 2020

Tom Wood Subaru responded

We appreciate your feedback and are glad to hear that the Tom Wood Subaru team took care of your needs. See you next time!

April 16, 2020

Dealership Rating
Employee Rating

Great prices on tires, thanks! I appreciate your parts team who ordered my tires in a timely manner and even a brand you dont normally carry. More

by Scottrec
Recommend Dealer
Yes
May 06, 2020

Tom Wood Subaru responded

Thank you for the 5-star review! It was our pleasure to service your tires here at Tom Wood Subaru. If you ever need anything else, don't hesitate to come back and see us again!

April 14, 2020

Dealership Rating
Employee Rating

We decided to purchase a 2020 Subaru Ascent from Tom Wood Subaru after we experienced a total loss of our 2015 Honda CR-V. We chose Subaru because of their advanced saftey features, excellent reviews and val More

by Jmw1978
Recommend Dealer
Yes

Other Employees Tagged: DAN RYAN , Max Akram

Apr 15, 2020

Tom Wood Subaru responded

Congratulations on your 2020 Subaru Ascent! We are thrilled to hear that you received the five-star service you deserve from Dan. Thank you very much for recommending him and Tom Wood Subaru. We hope to see you down the road.

April 07, 2020

Dealership Rating
Employee Rating

Battery on 2015 Subaru died , three different occasions within a three week period. AAA was called each time for service. Decided to put in new battery at dealership only to be told battery showed ok and t More

by H296
Recommend Dealer
No

Other Employees Tagged: Scott Reckley

May 05, 2020

Tom Wood Subaru responded

I'm very sorry to hear about the issues you've been experiencing with your vehicle. I would be happy to look into this for you to ensure that your concerns are addressed. Without your name I won't be able to find your contact information, so don't hesitate to give me a call. Thank you, Jerry Williams - Service Manager - (317) 705-7024

May 05, 2020

H296 responded

And the update did not fix the problem . Another dead battery , put the battery charge on, charged enough for a 1/2 hr. trip back to Subaru to insist on a new battery. As soon as I began to explain what I was dealing with , the service guy began to talk over me. It would be good customer service to listen first . End result was a new battery installed. Hoping now the alternator is good and not draining the battery. Trusting not having to make multiple trips to this Subaru because issues not fixed the first time .

March 11, 2020

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Employee Rating

I couldn't be happier I brought my Forester in for two recalls Friday morning, and had planned to wait for it, but the recalls would have taken too long to fix, and there w More

by ALLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TODD VONBLON, J. GINDER AND BRANDON

Mar 12, 2020

Tom Wood Subaru responded

Thank you for taking the time to leave Tom Wood Subaru such a great review, Allie! We are happy to hear that our team fixed your Subaru Forester's recalls and got you back on the road. All of us are looking forward to working with you at your next visit!

March 11, 2020

Dealership Rating
Employee Rating

I have complete trust and faith in the service department at tom wood Subaru. I like the detailed report that is provided when bringing vehicle in for servive. More

by Lee Normandie
Recommend Dealer
Yes
Mar 12, 2020

Tom Wood Subaru responded

Lee, thank you for taking the time to leave Tom Wood Subaru a five-star review! We're so glad to hear that our team took care of you. See you next time!

March 03, 2020

Dealership Rating
Employee Rating

Awesome sales and service here, will be a life long costumer. It’s nice to have a dealership that cares about my concerns and wants to help. More

by chad
Recommend Dealer
Yes

Other Employees Tagged: DAN RYAN

March 02, 2020

Dealership Rating
Employee Rating

Excellent service, knowledge staff. Mike did a great job helping us find the legacy we were looking. Purchase process was open, honest, and transparent. Finance department moved exceptionally fast, which w More

by Lehines
Recommend Dealer
Yes

Other Employees Tagged: Mike Danielson

Mar 02, 2020

Tom Wood Subaru responded

Thank you for the review! Providing our customers with knowledgeable service is always the goal for us here at Tom Wood Subaru, and it means a lot to know that Mike took good care of you. We hope to see you again down the road!

February 04, 2020

Dealership Rating
Employee Rating

Purchased a gently used car Mike was very friendly and knowledgeable. He answered all of our questions with the ease of someone who knows his product inside and out. Safety and More

by nonna62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Danielson

Feb 04, 2020

Tom Wood Subaru responded

Thank you for the 5-star review! We are so glad Mike and Jerry provided knowledgeable and helpful service for you here at Tom Wood Subaru. We will be sure to let them know that you appreciate their help! Enjoy your Subaru Legacy!

January 26, 2020

Dealership Rating
Employee Rating

Such wonderful people. Everyone was so friendly & helpful. Maxx in finance really worked hard for my son so he could get the car of his dreams More

by mary.arthurs
Recommend Dealer
Yes

Other Employees Tagged: Mike Danielson , CHRISS CHEATHAM, Max in financing is the bomb

Jan 27, 2020

Tom Wood Subaru responded

Our job is to help you get what you want, Mary. It's great to know we were successful. We hope your son is enjoying his new car! Stop by again soon and let us know how things are going.

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