Jerry Williams
Jerry Williams at Tom Wood Subaru

Jerry Williams | Page 9

Service Manager

Tom Wood Subaru

3300 E 96th St
Indianapolis, IN 46240

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4.7
118 Reviews
4.7

118 Reviews

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118 Reviews of Jerry Williams

March 06, 2021

Dealership Rating
Employee Rating

Good check in. Service done in a very reasonable amount of time. Watched work being done. The tech seemed very professional. Simply pleased with the experience. More

by frmike2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2021

Tom Wood Subaru responded

Thank you for leaving us a review! We're happy to hear that our Tom Wood Subaru team was so helpful during your last visit and we look forward to working with you next time!

February 06, 2021

Dealership Rating
Employee Rating

Oil change, tire rotation and alignment, new wipers, filters and a few extras. Car washed. Service helped reset dashboard. Out the door in one hour. More

by rnharley2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TONY BIRSFIELD

Feb 08, 2021

Tom Wood Subaru responded

It was our pleasure to provide you with thorough, efficient service! Thank you for trusting the Tom Wood Subaru team with your business and your vehicle. See you next time!

January 30, 2021

Dealership Rating
Employee Rating

Purchase a new Subaru about two months. Right rear tire began losing air. Took in for service and found it had a nail and needed to be plugged. Charged $40. Had I gone to Discount Tire they would have plug More

by tgates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 01, 2021

Tom Wood Subaru responded

Thank you for your business. We want the best for our customers and appreciate you taking the time to post about your experience. Feedback is important to us and we will take this into consideration moving forward. Safe and happy driving, Jerry Williams - Service Manager - (317) 705-7024

December 17, 2020

Dealership Rating
Employee Rating

Tom Wood's service dept. got me in and out quickly and performed flawlessly. Mr. Chan made sure that the work was done right. He also made sure I knew what was done. More

by Sockmonkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilfred Chan

Dec 17, 2020

Tom Wood Subaru responded

Thank you for taking the time to review us! We are very proud to have Wilfred on our team, and it is fantastic to hear that he delivered such a seamless service experience. Safe travels, and we hope to work with you again at Tom Wood Subaru!

November 27, 2020

Dealership Rating
Employee Rating

Always get 5 star service at TWS. Needed a small warranty repair on a fog light on my Forester and it was done within an hour. Great customer lounge and service. Thanks to TWS🙂 More

by Dave W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2020

Tom Wood Subaru responded

Dave, thank you for taking the time to leave us a review! It is always a pleasure to service your Subaru Forester here at Tom Wood Subaru, and we look forward to your next visit!

October 28, 2020

Dealership Rating
Employee Rating

Typically very responsive. This visit was frustrating. Did not hear back for a day or so and had issues checking out when finished. Hope it was just “computer issues” as I was told. More

by johngollmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon

Oct 28, 2020

Tom Wood Subaru responded

Hi John, I apologize if your recent visit was not as seamless as anticipated. Our computer and email system is down which has caused some poor communication. We appreciate your patience and understanding in this process. Thank you. Jerry Williams - Service Manager - (317) 705-7024

October 24, 2020

Dealership Rating
Employee Rating

Another very pleasant experience, courteous and very professional. They took very good care of my car and I was in and out in a short period of time. More

by Forrester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2020

Tom Wood Subaru responded

Thank you so much for coming back to Tom Wood Subaru! We are very happy to hear that you had another positive experience working with our team. We appreciate your continued support and look forward to your next visit!

October 18, 2020

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Employee Rating

On time, very courteous, and very thorough with all the information I needed. Love hanging out in the comfortable waiting room and enjoying the coffee bar. More

by Jeanne Bruner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: NICK WADE , Didn’t get the name but the guy that helped me was fantastic!

Oct 19, 2020

Tom Wood Subaru responded

Thank you, Jeanne, for reviewing Tom Wood Subaru! We're pleased to hear that you enjoy the service and amenities at our location and we look forward to your next visit!

October 18, 2020

Dealership Rating
Employee Rating

Lou was very patient and understanding.Explained the Lou was very patient and understanding. Explained the vehicle controls an features as well as the purchasing process. The service department was ver More

by Dbgerber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Boyd , LOU CAVALLARI

Oct 18, 2020

Tom Wood Subaru responded

We're thrilled to hear that Lou made your buying experience so attentive and informative, and that our service team took such good care of you and your vehicle! Welcome to the Tom Wood Subaru family!

June 17, 2020

Dealership Rating
Employee Rating

Tom Wood Subaru is the best for service. Todd VonBlon is extremely knowledgeable regarding automotive technology. The staff at Tom Wood Subaru really works to keep the car at it's best. More

by Sockmonkey
Recommend Dealer
Yes

Other Employees Tagged: Scott Reckley, BILL VICKERY

Jun 18, 2020

Tom Wood Subaru responded

Thank you for working with us at Tom Wood Subaru! Our team is dedicated to taking excellent care of customers, and their vehicles and it's great to hear that Todd always hits the mark. See you next time!

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