Jerry Williams | Page 8

Purchase a new Subaru about two months. Right rear tire began losing air. Took in for service and found it had a nail and needed to be plugged. Charged $40. Had I gone to Discount Tire they would have plug began losing air. Took in for service and found it had a nail and needed to be plugged. Charged $40. Had I gone to Discount Tire they would have plugged for free. suggest on a brand new car with less than 2000 miles you consider doing a plug for free to create goodwill. More

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Tom Wood's service dept. got me in and out quickly and performed flawlessly. Mr. Chan made sure that the work was done right. He also made sure I knew what was done. performed flawlessly. Mr. Chan made sure that the work was done right. He also made sure I knew what was done. More

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Always get 5 star service at TWS. Needed a small warranty repair on a fog light on my Forester and it was done within an hour. Great customer lounge and service. Thanks to TWS🙂 repair on a fog light on my Forester and it was done within an hour. Great customer lounge and service. Thanks to TWS🙂 More

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Typically very responsive. This visit was frustrating. Did not hear back for a day or so and had issues checking out when finished. Hope it was just “computer issues” as I was told. Did not hear back for a day or so and had issues checking out when finished. Hope it was just “computer issues” as I was told. More

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Another very pleasant experience, courteous and very professional. They took very good care of my car and I was in and out in a short period of time. professional. They took very good care of my car and I was in and out in a short period of time. More

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On time, very courteous, and very thorough with all the information I needed. Love hanging out in the comfortable waiting room and enjoying the coffee bar. information I needed. Love hanging out in the comfortable waiting room and enjoying the coffee bar. More

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Lou was very patient and understanding.Explained the Lou was very patient and understanding. Explained the vehicle controls an features as well as the purchasing process. The service department was ver Lou was very patient and understanding. Explained the vehicle controls an features as well as the purchasing process. The service department was very prompt in taking care of our needs. More

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Tom Wood Subaru is the best for service. Todd VonBlon is extremely knowledgeable regarding automotive technology. The staff at Tom Wood Subaru really works to keep the car at it's best. extremely knowledgeable regarding automotive technology. The staff at Tom Wood Subaru really works to keep the car at it's best. More

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Nice people but very unorganized. Went in for a recall part. Said on the recall letter it would take roughly an hour. Made a 9:00 appt. 2 hrs later still not started..2/1/2hrs later they finished. Said part. Said on the recall letter it would take roughly an hour. Made a 9:00 appt. 2 hrs later still not started..2/1/2hrs later they finished. Said they lost the paper wrk in the system...? Not that many cars there so I couldn’t figure out that reasoning/excuse. Even though I had a 9:00 appt didnt mean they would work on it at 9.... it was just a time slot. Why make an appointment if it means nothing????? More

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Transmission slipping. Diagnostics determined transmission trash. Called corporate, no help; Car has 150,000 miles. Warranty only good up to 100,000. All the services I let you perform on my Suba transmission trash. Called corporate, no help; Car has 150,000 miles. Warranty only good up to 100,000. All the services I let you perform on my Subaru Legacy and you guys kick me to the curb. Of course if I give $8,000 you will put in a new transmission . xxxxxxxx CVT!! More

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