Jesse Bonilla | Page 20

UPDATE: See latest review. Update: Chas Sudol has righted some wrongs and for that I have updated my rating to a higher score. It does not change the experience I had prior Update: Chas Sudol has righted some wrongs and for that I have updated my rating to a higher score. It does not change the experience I had prior but it at least eases my mind as to the safety and well-being of my vehicle. Thank you Chas. This dealership put me through xxxx with my most recent purchase of a Pre-Owned certified vehicle. This is the second time I have had a bad experience here and will not be returning for future purchases. I had my vehicle for less than a week before returning with a leak underneath my car, a strong smell of gasoline, and the car running very poorly (which I mentioned during test drive and was told it’s just how larger vehicles drive and that I’m just used to driving my hybrid fusion). My CERTIFIED vehicle from Gosch Ford had a broken catalytic converter, all the clamps underneath the car were broken, and service overfilled my coolant by 2-3 inches, causing it to leak. After bringing my car back to see what was going on, it took 5 days for the used sales department to call me because the service advisor was off for a couple days so I get that… but my car was in service for 2.5 weeks and not once did service call me with an update of what was happening. I called and left voicemails, sent texts asking for updates, not a single time was a call or text returned. After trying and trying and trying for some communication, I had to drive myself to the dealership after just having surgery a week prior just to be able to get some answers. I was told several things that made the situation worse, #1 being “due to the extensive amount of miles you put on the car since you bought it, the catalytic converter probably went out” , NOTE: I live 1 mile away from this dealership and had only put 50-60 miles on it since I bought it, but from day one including the test drive I mentioned the smell of gasoline and the poor driving ability, I also can’t be to blame for the broken clamps and overfilling the coolant causing the leak.I was also told that it looked like a 3 inch rock kicked up and broke it. I would have known if this happened… #2 being that “ford is going to take care of these repairs complimentary” yet I already had the manufacturer warranty and paid $3500 for the extended warranty which means this was not complimentary. I paid out of pocket for these repairs in advance. Ford DID pay a locksmith to make a second key fob for my vehicle and when he came out to make the key, HE told me more about my vehicle and it’s features than anyone during my sale did. There was never a car tour on how to use everything when I purchased, yet a third party locksmith took the time out of his day to show me the features the car had that I had no idea about. I was never told to add my car to ford pass to get my pass points so here I am a month later with no points trying to figure out where they are. Thankfully the new car sales department helped me through this, and helped me set up CarPlay which I was told was wireless but ended up needing a cord. Although the car eventually got fixed after 2.5 weeks, every aspect of this deal was bad. The car should have NEVER been certified in the condition it was in, there should have been communication between the used sales department and the service department about the issues that were brought up, there should have been communication from the dealership to me regarding the status and condition of my vehicle, the dealership should not have tried to blame the customer for the issues they sold the car with, they should have done a tour of the car with its features, etc. There are so many more things I can say about how bad this experience is but I’m sure by now this review is too long. I do want to highlight the following people who we’re not involved in this mess and DID help me and provide great customer service: 1. Kyle and Jesse at new car sales department 2. Stuart with financing 3. Landon with new car sales department More

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Fast and efficient service. Jacob R was very professional and did a great job. Overall great experience! Jacob R was very professional and did a great job. Overall great experience! More

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Jacob R. Helped us out and was very professional. He took great care of us and our needs and was a speedy service. 10/10 would recommend! Helped us out and was very professional. He took great care of us and our needs and was a speedy service. 10/10 would recommend! More

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Kyle made my car buying so easy and fun. I'll definitely be back for my next one. I'll definitely be back for my next one. More

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The individual we came in to see was a no show. A sale and future relationship with Gosch Ford was saved, thanks to Connie stepping in with her interpersonal skills and professionalism. A sale and future relationship with Gosch Ford was saved, thanks to Connie stepping in with her interpersonal skills and professionalism. More

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Kyle was so nice and helpful. He made my new car purchase so easy. I can't recommend him enough. He made my new car purchase so easy. I can't recommend him enough. More

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Very friendly and professional. They helped me throughout the process. They made me aware of the arrival of my car and they were very flexible They helped me throughout the process. They made me aware of the arrival of my car and they were very flexible More

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Kyle was so patient and kind to us. We're very happy with the way this dealership does business. No pressure. We're very happy with the way this dealership does business. No pressure. More

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This car buying experience was light-years better than what we've dealt with at other dealers. Kyle was super fun to work with and made the process simple and easy. what we've dealt with at other dealers. Kyle was super fun to work with and made the process simple and easy. More

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Terry McDowell gave is excellent service. He got us in a F150 I was looking for. We had a F250 we traded in, they gave us $500 more than what carmax offered us. A straight forward fun experie He got us in a F150 I was looking for. We had a F250 we traded in, they gave us $500 more than what carmax offered us. A straight forward fun experience. I recommend this dealership and salesman Terry. Thank you for your great service More

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