Jesse Gomez

Terrible service experience. After leaving the dealership, I noticed they had put the wrong oil in my vehicle, and the service sticker not only had the wrong type but it showe After leaving the dealership, I noticed they had put the wrong oil in my vehicle, and the service sticker not only had the wrong type but it showed the wrong mileage. I returned back to have the oil changed with the proper oil. After leaving for the second time, I noticed that oil was still dripping because the old oil had not been properly cleaned up. I also discovered that the splash guard cap had been left off and was not reinstalled, so I had to return to the dealership for a third time that same day. The service writer did not properly address my concerns, so I ultimately had to deal with the manager. A routine oil change should never result in three visits in one day and this many problems. Very disappointing experience and a complete loss of confidence in their service department. I’d like to note, that this isn’t the first time this has occurred at this dealership. More

by ELIASG Verified Customer Verified Customer

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Jesse and his crew are very flexible and easy to work with. I would recommend them with. I would recommend them More

by dpsinc Verified Customer Verified Customer

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The entire staff was courteous and attentive. I was able to get my car back in a timely manner. I was able to get my car back in a timely manner. More

by DRKLENSKE Verified Customer Verified Customer

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Nissan of Tustin has a good service department and would recommend them to my friends ans family. recommend them to my friends ans family. More

by VERONIKA029 Verified Customer Verified Customer

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I live in Huntingdon Beach and will drive to Tustin for Jesse and the service team there. They are reliable, trustworthy and very easy to work with. Jesse and the service team there. They are reliable, trustworthy and very easy to work with. More

by dpsinc Verified Customer Verified Customer

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Awesome service and attention to my needs and prompt response and communication. Much appreciated. Thank you. response and communication. Much appreciated. Thank you. More

by LANCASTER.RHODES Verified Customer Verified Customer

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Tustin Nissan is made up of some great, professional, helpful human beings. I cannot speak highly enough regarding the Service Department and Jeff. helpful human beings. I cannot speak highly enough regarding the Service Department and Jeff. More

by WALLYWEED Verified Customer Verified Customer

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As always, I received an outstanding service at Nissan of Tustin! From beginning to end, Mr. Coward!! And of course also the excellent technicians who provided with the service my car needed. Thanks to all Tustin! From beginning to end, Mr. Coward!! And of course also the excellent technicians who provided with the service my car needed. Thanks to all of them! More

by JEUCDELET Verified Customer Verified Customer

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The only thing I was disappointed in was that a previous repair was overlooked when adding up the service needs I had to have. repair was overlooked when adding up the service needs I had to have. More

by salgalkaich Verified Customer Verified Customer

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I’ve been taking my car to Nissan of Tustin for routine service, and Jesse Gomez continues to exceed my expectations every single time. During my recent visit for an oil change and general checkup, Jesse d service, and Jesse Gomez continues to exceed my expectations every single time. During my recent visit for an oil change and general checkup, Jesse demonstrated the high standard of care and professionalism he is known for. He doesn't just check the boxes—he truly cares about his customers' safety on the road and ensures you leave 100% satisfied with the work done. Thank you, Jesse, for your incredible work ethic and dedicated customer service! More

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