Talia Zavala

Title: Deceptive Electronic Signing Tactics & Immediate EV System Failure I am writing this review to warn all consumer car buyers, especially those utilizing state assistance or clean vehicle grants like EV System Failure I am writing this review to warn all consumer car buyers, especially those utilizing state assistance or clean vehicle grants like DCAP, to stay far away from Nissan of Tustin. This dealership engaged in predatory financing practices and delivered a dangerously defective vehicle.I arrived at the lot with an explicit pre-approval letter from my own credit union. The finance department aggressively refused to honor my outside funding and forced me into their own indirect lending network with Arrowhead Credit Union. During the electronic signing process, they utilized specialized "half-screens" to actively obscure, hide, and manipulate the transaction numbers and back-end add-on costs. They refused to provide physical paperwork for me to review and instead forced me to leave with a flash drive.Worse, only 57 miles after driving off the lot, the used 2023 Nissan Ariya suffered a catastrophic electrical failure. The dashboard began flashing "Service EV System" and "EV System Off" warning codes, rendering the vehicle entirely unsafe and non-functional.The transaction is currently un-funded. Arrowhead Credit Union, the Driving Clean Assistance Program (DCAP), and Nissan Corporate have all been formally notified of the dispute. Management is actively stonewalling and refusing to voluntarily unwind this transaction or return my 2013 Toyota Highlander trade-in.A formal enforcement case has been opened with the California DMV Investigations Division (DMV Case Reference: 202509-31054004), alongside active complaints with the CFPB and Nissan Corporate (Case #57100687). I will fight this transaction until it is completely rescinded. Do not trust their electronic signing process. AS FOR A PRINT OUT BEFORE YOU LEAVE DON'T ACCEPT THE FLASH DRIVE More

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Do not buy from this location! I purchased a vehicle from them on JUNE 8th 2026 and they have not completed the necessary paperwork for registration. I have gone to their office an I purchased a vehicle from them on JUNE 8th 2026 and they have not completed the necessary paperwork for registration. I have gone to their office and spoken to manager PIER (thats what he said his name was) many times and they always say the same thing that they completed it yet they dmv tells us they have not. Went back to request new temporary plates since the ones we have expired per the DMV and they refused More

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You guys aske me to return the car so what you espect from me as feedback from me as feedback More

by ANDYTREVINOANDANDY Verified Customer Verified Customer

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I am So Thankful and Grateful for Adam and Talia and support staff for all they did to make my Experience and outcome even more than I thought possible ❣️ I have had unbelievable experiences with other support staff for all they did to make my Experience and outcome even more than I thought possible ❣️ I have had unbelievable experiences with other dealerships unfortunately !!! Appreciate everything even when I was so hesitant to go back to a dealership I am So Very Happy with my New Nissan Rogue Love It Thank U Again Adam and Talia ❣️ More

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I bought a pathfinder at Nissan of Tustin after searching for a new vehicle for more than 5 months. I saw a dealer discount that applied with a great financing option on this vehicle and made an appointment. for a new vehicle for more than 5 months. I saw a dealer discount that applied with a great financing option on this vehicle and made an appointment. Talia Z was the saleswoman who set up my appointment and helped me with the buying experience on my day of purchase. She had the vehicle waiting for me upon arrival, proceeded to show me all the features and we discussed the numbers. She did a great job of explaining discounts and total cost, along with different financing/cash options. We took the vehicle for a test drive and she encouraged me to test out the features. I am satisfied with the service from Talia and the dealership. I decided to make the purchase and the rest of the process was pretty standard. Warranty options, service packages, etc. are all offered and once decided on, the final purchase was made. Overall, it was a great experience and I would recommend Talia when looking at a new car at Nissan of Tustin. More

by jakemoon Verified Customer Verified Customer

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I was an original owner of the Leaf in 2011. It is still running but I wanted to get the latest 2026 Leaf as I love the design and the improved range. Talia was very helpful as we decided on the It is still running but I wanted to get the latest 2026 Leaf as I love the design and the improved range. Talia was very helpful as we decided on the best model and color and made the purchase easy! Also, Summer in finance helped navigate the purchase nicely. I recommend Nissan of Tustin. More

by RobP Verified Customer Verified Customer

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