Jeff Coward

I brought my 2006 Nissan Xterra in for catalytic converter replacement ahead of a required California smog inspection. Jeff in the service department made sure the parts were in stock and that the w converter replacement ahead of a required California smog inspection. Jeff in the service department made sure the parts were in stock and that the work could be completed without delays. The process was straightforward. I was provided with a loaner car so I could get to work, and the repair was completed the same day as promised. When I arrived to pick up the vehicle, it was ready to go and had been washed. Overall, a smooth and well-coordinated service experience. More

by RB Verified Customer Verified Customer

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Was greeted promptly. Jeff was efficient and informative about the repairs to my vehicle. He was courteous and clearly explained everything. Jeff was efficient and informative about the repairs to my vehicle. He was courteous and clearly explained everything. More

by MCKYSMOM98 Verified Customer Verified Customer

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Jeff is an absolute excellent person. He is very knowledgeable, friendly, and his customer service skills is phenomenal. Satisfaction Guaranteed. He is very knowledgeable, friendly, and his customer service skills is phenomenal. Satisfaction Guaranteed. More

by VERYSECRATIVE Verified Customer Verified Customer

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Jeff Coward is a great service writer. He's always been good to me. I couldn't trust my car to anywhere He's always been good to me. I couldn't trust my car to anywhere More

by MISSG131 Verified Customer Verified Customer

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Edward Gutierrez, my service advisor for over 12 years has consistently provided me exceptional customer service. I trust my car with him. I drive one hour and a half to get my serviced by him. Edward is has consistently provided me exceptional customer service. I trust my car with him. I drive one hour and a half to get my serviced by him. Edward is the only person that I trust with my car. He is a true professional in his field . He is the Best! More

by JBONILLALEON1968 Verified Customer Verified Customer

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Jeff helped me during my maintenance appointment and made the process simple. He explained timing clearly and kept communication open. Danny checked in while I waited. The visit felt organized and smooth. the process simple. He explained timing clearly and kept communication open. Danny checked in while I waited. The visit felt organized and smooth. More

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I was offered free for life oil change for my car I purchased from them one year ago to only find out I can’t use this unless I do all recommended service by the dealership that costs $800!!! Completel purchased from them one year ago to only find out I can’t use this unless I do all recommended service by the dealership that costs $800!!! Completely ridiculous scam More

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Amazing service from Jeff! ! My car is running like new now that I took it in. He was very transparent about pricing and the services it needed done. I appreciate his honesty! ! My car is running like new now that I took it in. He was very transparent about pricing and the services it needed done. I appreciate his honesty! More

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I stopped by Nissan of Tustin after a long day of work and errands, honestly expecting a stressful visit. Jeff made check-in quick and easy and explained everything clearly. Danny checked in while I waite and errands, honestly expecting a stressful visit. Jeff made check-in quick and easy and explained everything clearly. Danny checked in while I waited and made sure things were moving along. I left feeling like they genuinely cared about helping me. More

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As a single mom with a packed schedule, car problems are the last thing I need. I came into Nissan of Tustin stressed and short on time, but Jeff made check-in quick and reassuring. Danny checked in while I the last thing I need. I came into Nissan of Tustin stressed and short on time, but Jeff made check-in quick and reassuring. Danny checked in while I waited and made sure everything stayed on track. I left feeling relieved and genuinely supported. More

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