Jeff Coward

Terrible service experience. After leaving the dealership, I noticed they had put the wrong oil in my vehicle, and the service sticker not only had the wrong type but it showe After leaving the dealership, I noticed they had put the wrong oil in my vehicle, and the service sticker not only had the wrong type but it showed the wrong mileage. I returned back to have the oil changed with the proper oil. After leaving for the second time, I noticed that oil was still dripping because the old oil had not been properly cleaned up. I also discovered that the splash guard cap had been left off and was not reinstalled, so I had to return to the dealership for a third time that same day. The service writer did not properly address my concerns, so I ultimately had to deal with the manager. A routine oil change should never result in three visits in one day and this many problems. Very disappointing experience and a complete loss of confidence in their service department. I’d like to note, that this isn’t the first time this has occurred at this dealership. More

by ELIASG Verified Customer Verified Customer

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I came in for a oil and filter change. Jeff was my C/S rep. As always, he took excellent care of me and the whole process was effortless. i appreciate his attention to detail and his at Jeff was my C/S rep. As always, he took excellent care of me and the whole process was effortless. i appreciate his attention to detail and his attentiveness. More

by ELECTPRESS Verified Customer Verified Customer

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Excellent service department----Jeff is very helpful and tells you exactly what you need or don't need. He is the one to see when requiring service. tells you exactly what you need or don't need. He is the one to see when requiring service. More

by CYBERSTATEMENTS Verified Customer Verified Customer

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hi dear i owen a nissan car for 5 years and i go to nissan in Tustin. unfortunatley i was disapointed because i the people work in service department do not honer their promise and coupon . plus nissan in Tustin. unfortunatley i was disapointed because i the people work in service department do not honer their promise and coupon . plus i did not get respect and help from customer service .. mark fard More

by ahwabc Verified Customer Verified Customer

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I arrived at my appointed time. Service Dept checked me in quickly. Car was ready when promised. Paying was easy. Jeff is awesome! Service Dept checked me in quickly. Car was ready when promised. Paying was easy. Jeff is awesome! More

by MURRAYGIRL46 Verified Customer Verified Customer

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Great service from start to finish! The staff was friendly, professional, and made the whole process easy. My car was serviced quickly and everything was explained clearly. I’m very hap The staff was friendly, professional, and made the whole process easy. My car was serviced quickly and everything was explained clearly. I’m very happy with the service and would definitely recommend this dealership! More

by WENDY Lopez Verified Customer Verified Customer

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The entire staff was courteous and attentive. I was able to get my car back in a timely manner. I was able to get my car back in a timely manner. More

by DRKLENSKE Verified Customer Verified Customer

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Service Dept. is horrible. Do not seem like the care to find or fix issues with a brand new Pathfinder Platinum I bought is horrible. Do not seem like the care to find or fix issues with a brand new Pathfinder Platinum I bought More

by DAWEEZL Verified Customer Verified Customer

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I have been a customer here for many years and always had friendly, caring and professional service in all aspects of this dealership. They have a wonderful staff of people in all areas. friendly, caring and professional service in all aspects of this dealership. They have a wonderful staff of people in all areas. More

by HALLBARBARA Verified Customer Verified Customer

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Awesome service and attention to my needs and prompt response and communication. Much appreciated. Thank you. response and communication. Much appreciated. Thank you. More

by LANCASTER.RHODES Verified Customer Verified Customer

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