Jessica Aguilar

I dealt with amber Cuellar she was the best I will recommend her to my friends and family recommend her to my friends and family More

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What should have been an exciting day turned into a complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. Here goes…I called ahead and spoke with Jessica, who assured me she would take care of everything for my visit. That didn’t happen. When I arrived, she did not greet me or assist me at all; I was handed off to Perla, who was fine, but that was not the issue. I made it clear from the start that I wanted to pay cash for the vehicle listed at around $31k and I had this agreement in writing—through text messages and paperwork. To make matters worse, when I got there, the car had been pulled up for me, but someone else was taking it for a test drive. I was not even able to take it for a spin, despite Jessica pulling it up just for me. I came prepared with a cashier’s check and even paid $1,100 for insurance on the vehicle. I was ready to make the purchase and drive away. Then, I was informed that the deal was no longer valid and that I would need to pay an additional $3,000. They claimed a mistake had been made online and that they wouldn’t make enough profit. This kind of dishonesty and greed is a real problem. I firmly believe that because I was a cash buyer, they were unwilling to honor the agreement. When I expressed my frustration, I felt threatened with being escorted from the dealership. This experience completely ruined my day and my excitement. I have been shopping for this car for months, and to learn that I would not be getting it because of their dishonest practices is beyond disappointing. I left the dealership feeling rejected, with my cashier’s check for me to return and my funds frozen, adding to the stress I already experience with car dealerships. Not to mention, I carry a full coverage policy on this car now, that I don’t own. Unbelievable. My experience at Bell Honda reflects a significant lack of professionalism and respect for their customers who are about to make a huge purchase. I hope you take this feedback seriously, as this treatment is completely unacceptable and EXACTLY WHY PEOPE HATE DEALERSHIPS. I will tell every soul that will listen about this experience, warning them of this kind of thing. Bell Honda is not the place to have a great experience. They were trying to squeeze extra money out of of me right at the very end. Sneaky, bad practice. Poor character. The GM should call me personally. More

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They're very organized, efficient and communicate very well. They give good recommendations and helped answer all my inquiries. well. They give good recommendations and helped answer all my inquiries. More

by Jonathan Lovell Verified Customer Verified Customer

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I made an appointment to have my headlights replaced apparently through your AI receptionist and when I got there three days later, they did not have them in stock nor did they have them ordered. My ser apparently through your AI receptionist and when I got there three days later, they did not have them in stock nor did they have them ordered. My service tech was great, but I feel like the AI is awful customer service. More

by heidiluvswine Verified Customer Verified Customer

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Ok experience. There is discrepancy with online price point and when in person. Lack of transparency. They did honor the online price, but was a hassle There is discrepancy with online price point and when in person. Lack of transparency. They did honor the online price, but was a hassle More

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Human was pleasant and Profesional. However I worked mostly with Voz and he was awesome. Truly an asset to Bell Honda. Proficient, personable, knowledgeable. I would recommend him to However I worked mostly with Voz and he was awesome. Truly an asset to Bell Honda. Proficient, personable, knowledgeable. I would recommend him to others More

by J.VANDERWERFF Verified Customer Verified Customer

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Noticed problen made repairs. . diognostic said I needed a new catalitic converter It did not Once the intake was fixed problem was sloved. . diognostic said I needed a new catalitic converter It did not Once the intake was fixed problem was sloved. More

by warnest2 Verified Customer Verified Customer

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Service at this facility is topnotch. Every time with anyone of their service menbers is excellent. Very communicative and informative. I have been servicing my car with them for five ye Every time with anyone of their service menbers is excellent. Very communicative and informative. I have been servicing my car with them for five years. More

by VJVANDERMEER Verified Customer Verified Customer

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They were great and helped me with all my questions. They made it quick and easy! They made it quick and easy! More

by Dallas Sitzler Verified Customer Verified Customer

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The best experience I’ve ever had thank you to Bell Honda for everything! I will definitely return. for everything! I will definitely return. More

by XAVIER_GRIGG3335 Verified Customer Verified Customer

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