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Jessica Goodale
Jessica Goodale at Southern Acura Newport News

Jessica Goodale | Page 11

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
181 Reviews
4.9

181 Reviews

Write a Review

181 Reviews of Jessica Goodale

December 16, 2025

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Employee Rating

Always professional, friendly, and caring. Straightforward advice for what repairs are priority and which can be deferred. More

by ralphurch
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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December 16, 2025

Dealership Rating
Employee Rating

Great service and very attentive. Took 2.5 hours but may have been short staffed. Appreciate the service. More

by CHRISTYHALSEY1
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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Dec 16, 2025

Southern Acura Newport News responded

We appreciate your feedback and are eager to better your return experience.

December 14, 2025

Dealership Rating
Employee Rating

All in all very satisfied. We would recommend Southern Acura for both service and purchase of a car. More

by jandakoch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

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Dec 16, 2025

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 14, 2025

Dealership Rating
Employee Rating

The item in need of repair was covered under warranty as expected Have a nice day More

by Ipedalslow
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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Dec 16, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 14, 2025

Dealership Rating
Employee Rating

It was very good. I was not expecting it to take a few days and I was given a loaner which was so helpful. Thank you! More

by Lanekashera
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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Dec 16, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 14, 2025

Dealership Rating
Employee Rating

They were professional, efficient, flexible and courteous. They helped me update my appointment and kept me on time. Great job. More

by JDCOOK1025
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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Dec 16, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 13, 2025

Dealership Rating
Employee Rating

The service team is amazing and much appreciated. The waiting area could be spruced up a bit more. More

by SHIRLEY.BUCHANAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2025

Southern Acura Newport News responded

Thank you for taking the time to provide us with this feedback.

December 11, 2025

Dealership Rating
Employee Rating

It was a great experience. Jessica was very nice and explained everything Everything was done in a timely manner More

by jackiebagby
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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Dec 12, 2025

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

December 11, 2025

Dealership Rating
Employee Rating

The service department is awesome. They know how to take care of their customers and are fun to just talk to to get general knowledge of vehicles, etc.. More

by christophernorcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek , Daryl Hoe, Jessica Goodale

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Dec 12, 2025

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

December 10, 2025

Dealership Rating
Employee Rating

Clean the snow for me Clean the snow for me off my car. Coffee was good. More

by DELORNS
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

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Dec 12, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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