Jessica Goodale | Page 19
Assistant Service Manager
Southern Acura Newport News
12501 Jefferson Ave
Newport News, VA 23602
208 Reviews
Write a Review208 Reviews of Jessica Goodale
October 17, 2025
Wonderful place. Cisco is amazing and explains customer needs and pricing throughly. Best dealership and customer service I’ve seen Cisco is amazing and explains customer needs and pricing throughly. Best dealership and customer service I’ve seen More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek
October 17, 2025
Friendly, knowledgeable, courteous. Easy to make appointments and mechanics do work in timely manner. I recommend. Easy to make appointments and mechanics do work in timely manner. I recommend. More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek
October 16, 2025
Cisco was outstanding! From the time I got there, him and other coworkers treated me amazing and I felt very taken care of. From intake then to diagnosis then at the end wh From the time I got there, him and other coworkers treated me amazing and I felt very taken care of. From intake then to diagnosis then at the end when everything was completed. I couldn’t ask for better. Service was awesome and the technician gave great advice as well. Everyone was friendly and kept me informed the entire way. I had no issues at all and I would recommend them to anyone for service or even buying their next car! I’m super happy about my experience at Southern Acura. Keep up the great work! Hats off again to Cisco from the second he answered the call until I got my car back. Awesome all around. More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek
October 10, 2025
Excellent service. The staff is professional, knowledgeable and personable. They know how to take care of the customer. The staff is professional, knowledgeable and personable. They know how to take care of the customer. More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek
October 10, 2025
Kevin was very helpful and customer friendly I appreciate his help for my service I strongly recommend this service center Technician was very knowledgeable appreciate his help for my service I strongly recommend this service center Technician was very knowledgeable More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek
October 09, 2025
All interactions were professional and in good taste. Work was performed as expected and the team did a great job. Car was also washed which I greatly appreciated. Work was performed as expected and the team did a great job. Car was also washed which I greatly appreciated. More
October 09, 2025
The service I received was great. The service advisor was honest and respectful towards me and the needs of my vehicle. Great job Jessica The service advisor was honest and respectful towards me and the needs of my vehicle. Great job Jessica More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek
October 08, 2025
My initial engagement was so quick O didnt reañize there was a $20 charge for fiel treatment I didnt need. I would suggest allowing the customer to read the service details was a $20 charge for fiel treatment I didnt need. I would suggest allowing the customer to read the service details More
October 08, 2025
The best service here at this Acura dealership. Thank you to Jess who always makes sure everything that is needed gets done in a timely manner. I would definitely recommended services. Thank you to Jess who always makes sure everything that is needed gets done in a timely manner. I would definitely recommended services. More
Other Employees Tagged: Cisco Lugo , Daryl Hoe

