Jessica Goodale
Jessica Goodale at Southern Acura Newport News

Jessica Goodale | Page 19

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
208 Reviews
4.9

208 Reviews

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208 Reviews of Jessica Goodale

October 17, 2025

Dealership Rating
Employee Rating

Wonderful place. Cisco is amazing and explains customer needs and pricing throughly. Best dealership and customer service I’ve seen More

by KPANASWITCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 17, 2025

Dealership Rating
Employee Rating

Friendly, knowledgeable, courteous. Easy to make appointments and mechanics do work in timely manner. I recommend. More

by FWCORYJR
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 16, 2025

Dealership Rating
Employee Rating

Cisco was outstanding! From the time I got there, him and other coworkers treated me amazing and I felt very taken care of. From intake then to diagnosis then at the end wh More

by T_MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Oct 16, 2025

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 15, 2025

Dealership Rating
Employee Rating

Awesome customer service from Jessica very professional knowledgeable and dedicated great time in and service time More

by hjpchief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 10, 2025

Dealership Rating
Employee Rating

Excellent service. The staff is professional, knowledgeable and personable. They know how to take care of the customer. More

by christophernorcross
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Oct 10, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 10, 2025

Dealership Rating
Employee Rating

Kevin was very helpful and customer friendly I appreciate his help for my service I strongly recommend this service center Technician was very knowledgeable More

by Sunil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Oct 10, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 09, 2025

Dealership Rating
Employee Rating

All interactions were professional and in good taste. Work was performed as expected and the team did a great job. Car was also washed which I greatly appreciated. More

by Darrel
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 09, 2025

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 09, 2025

Dealership Rating
Employee Rating

The service I received was great. The service advisor was honest and respectful towards me and the needs of my vehicle. Great job Jessica More

by SIRMILEP87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

Oct 09, 2025

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 08, 2025

Dealership Rating
Employee Rating

My initial engagement was so quick O didnt reañize there was a $20 charge for fiel treatment I didnt need. I would suggest allowing the customer to read the service details More

by Zasmith1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 08, 2025

Dealership Rating
Employee Rating

The best service here at this Acura dealership. Thank you to Jess who always makes sure everything that is needed gets done in a timely manner. I would definitely recommended services. More

by gabriellmcnair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Daryl Hoe

Oct 09, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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