Jessica Goodale
Jessica Goodale at Southern Acura Newport News

Jessica Goodale | Page 18

Assistant Service Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
208 Reviews
4.9

208 Reviews

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208 Reviews of Jessica Goodale

November 03, 2025

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Employee Rating

The people and service were great. However, I feel charging a fee for a credit card is outrageous. A service rate of $249 is crazy on top of a diagnostic fee. I paid $1,517.95 for an a More

by Russellgoodwin2002
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

November 01, 2025

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Employee Rating

Very quick, very nice, Jessica returned my call twice very quickly and efficiently, recognizing my number and asking for me by name; she was amazing and very friendly. The lobby was nice and clean while More

by Terry_priscilla
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

November 01, 2025

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Employee Rating

She’s always helpful. Customer service is excellent. Couldn’t ask for anyone better. I love coming to Acura. More

by PPIERCE970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 31, 2025

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Employee Rating

Warmly greeted and checking in was a breeze. While I appreciated the video detailing the State inspection, being presented with a repair of replacing a timing belt kit costing $2400.00 and no de More

by Brenda.jarvis
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

October 28, 2025

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Employee Rating

Ms. Goodale provided excellent service They provide services with a smile let me pick my car up at a later time. Explain to me what I needed fix. Thank you More

by LYNNSFRESH
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Oct 28, 2025

LYNNSFRESH responded

Service with a smile also let me pick my car up at a later time. Explain to me in a video what I needed fix. Thank you for your time and service.

October 28, 2025

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Employee Rating

I love being able to come to my appointment and the person working on my car is already there and waiting. Live her smile, and eagerness to assist. Thank you for that. I really needed that welcome that More

by Arnisescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 26, 2025

Dealership Rating
Employee Rating

Jessica was kind and helpful. My car was fixed in a timely fashion. I love that my car was cleaned before I picked it up More

by WOHLFORD_A
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

October 24, 2025

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Employee Rating

We are happy with the service and will use the dealership again. The service manager was very nice and professional. More

by COB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 23, 2025

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Employee Rating

I very happy. Jess is thorough on time and communication is excellent!! I’ll be back. More

by CARSONCLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

October 21, 2025

Dealership Rating
Employee Rating

Friendly, prompt, helpful, and got me a very timely appointment. Very much appreciated. She is a gem. More

by Rrdimattia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Kevin Rafeek

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