Jessica Goodale | Page 18
Assistant Service Manager
Southern Acura Newport News
12501 Jefferson Ave
Newport News, VA 23602
208 Reviews
Write a Review208 Reviews of Jessica Goodale
November 03, 2025
The people and service were great. However, I feel charging a fee for a credit card is outrageous. A service rate of $249 is crazy on top of a diagnostic fee. I paid $1,517.95 for an a However, I feel charging a fee for a credit card is outrageous. A service rate of $249 is crazy on top of a diagnostic fee. I paid $1,517.95 for an alternator and battery...that is insane, LOL! More
Other Employees Tagged: Jessica Goodale
November 01, 2025
Very quick, very nice, Jessica returned my call twice very quickly and efficiently, recognizing my number and asking for me by name; she was amazing and very friendly. The lobby was nice and clean while very quickly and efficiently, recognizing my number and asking for me by name; she was amazing and very friendly. The lobby was nice and clean while we waited. The inspection report was easy to understand and thorough. The courtesy wash was much appreciated! More
Other Employees Tagged: Jessica Goodale
November 01, 2025
She’s always helpful. Customer service is excellent. Couldn’t ask for anyone better. I love coming to Acura. Customer service is excellent. Couldn’t ask for anyone better. I love coming to Acura. More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek
October 31, 2025
Warmly greeted and checking in was a breeze. While I appreciated the video detailing the State inspection, being presented with a repair of replacing a timing belt kit costing $2400.00 and no de While I appreciated the video detailing the State inspection, being presented with a repair of replacing a timing belt kit costing $2400.00 and no details/video showing wear and tear created distrust. More
Other Employees Tagged: Jessica Goodale
October 28, 2025
Ms. Goodale provided excellent service They provide services with a smile let me pick my car up at a later time. Explain to me what I needed fix. Thank you services with a smile let me pick my car up at a later time. Explain to me what I needed fix. Thank you More
Other Employees Tagged: Jessica Goodale
October 28, 2025
I love being able to come to my appointment and the person working on my car is already there and waiting. Live her smile, and eagerness to assist. Thank you for that. I really needed that welcome that person working on my car is already there and waiting. Live her smile, and eagerness to assist. Thank you for that. I really needed that welcome that day. More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek
October 24, 2025
We are happy with the service and will use the dealership again. The service manager was very nice and professional. again. The service manager was very nice and professional. More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek
October 23, 2025
I very happy. Jess is thorough on time and communication is excellent!! I’ll be back. Jess is thorough on time and communication is excellent!! I’ll be back. More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek
October 21, 2025
Friendly, prompt, helpful, and got me a very timely appointment. Very much appreciated. She is a gem. appointment. Very much appreciated. She is a gem. More
Other Employees Tagged: Cisco Lugo, Kevin Rafeek

