Jessica Hermida
Jessica Hermida at Smythe Volvo Cars

Jessica Hermida | Page 12

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
213 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

5 yrs, 11 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

213 Reviews

Write a Review

213 Reviews of Jessica Hermida

January 17, 2026

Dealership Rating
Employee Rating

Very efficient, and courteous. Also very knowledgeable. A very pleasant experience Kept me informed as status More

by TEDDOUGHERTY721
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Jan 18, 2026

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo Cars. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Enjoy!

January 16, 2026

Dealership Rating
Employee Rating

Appointments I make are usually relatively convenient to book and the staff is friendly and efficient. More

by KARLANDBETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Jan 16, 2026

Smythe Volvo Cars responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smythe Volvo Cars. We look forward to having you as one of our valued customers for many more years to come! Enjoy!

January 15, 2026

Dealership Rating
Employee Rating

Service did what they are expected to do. Left with service reminder not reset properly. Issue with remote start not resolved. Terrible experience with sales department. More

by MDP S90
Recommend Dealer
No

Other Employees Tagged: Jessica Hermida

Jan 18, 2026

Smythe Volvo Cars responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Kevin Flanagan

January 14, 2026

Dealership Rating
Employee Rating

Easy and efficient Jessica was thoughtful and you can tell customer experience is importantly to her. The technicians I interacted with and even the guy who got my loaner car were all polite and helpful. More

by Joannaperri5
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Jan 15, 2026

Smythe Volvo Cars responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Enjoy!

January 14, 2026

Dealership Rating
Employee Rating

It was an expedient and professional experience. I recommend this service department for any potential servicing. More

by TURTZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2026

Smythe Volvo Cars responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Enjoy!

January 13, 2026

Dealership Rating
Employee Rating

Very professional and quick and responsive They make sure that what needs to get done, gets done More

by gabic
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Jan 13, 2026

Smythe Volvo Cars responded

Thanks for sharing your experience with Smythe Volvo. We appreciate your feedback about our quick and responsive service.

January 10, 2026

Dealership Rating
Employee Rating

Customer service especially Jessica was outstanding, fees however are very expensive Overall a very good experience More

by ELAZRATION
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Jan 10, 2026

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 09, 2026

Dealership Rating
Employee Rating

Superior in every way. Jessica was great....friendly, smiling, professional, knowledgeable, efficient, honest, client focused The best dealer experience More

by MAGNANIBOB
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Jan 09, 2026

Smythe Volvo Cars responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo Cars! Enjoy!

January 09, 2026

Dealership Rating
Employee Rating

Jessica, Mark, Ryan, and Regina, went above and beyond to get my car repaired. They keep me in the loop informing me of what had to be done and explaining why it was necessary. Luckily I had an extended war More

by XC40 OSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 08, 2026

Dealership Rating
Employee Rating

Excellent service. Speedy repair turnaround. Informed service agent. Always a pleasure. Smythe is well out of my way but the professional service keeps me coming back. More

by Satisfied Volvo Cust
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Jan 08, 2026

Smythe Volvo Cars responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Enjoy!

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