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Jessica Hermida

Overview Reviews (244) Inventory (294)

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Jessica Hermida

Jessica Hermida | Page 24

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9

244 Reviews

Overview Reviews (244) Inventory (294)

Dealership Experience

2 yrs, 2 mos

Industry Experience

6 yrs, 3 mos

Languages Spoken

Portuguese

Spanish

4.9

244 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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244 Reviews of Jessica Hermida

December 19, 2024

Dealership Rating

Employee Rating

Jessica did ann awesome job looking after me today and team overall was very helpful team overall was very helpful More

by oturnbull

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Regina Krauza

Jan 06, 2025 -

Smythe Volvo Cars responded

Great review! Thank you for the compliments toward Jessica and our service department. We appreciate your business.

December 19, 2024

Dealership Rating

Employee Rating

Jessica was very helpful and polite. Came with a tire problem and was addressed right away. Thanks again. Came with a tire problem and was addressed right away. Thanks again. More

by Iva.locorriere

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Regina Krauza

Jan 06, 2025 -

Smythe Volvo Cars responded

This is a good way to describe Jessica. She is helpful and polite and her customers say this in our reviews. Thank you for taking the time to share your experience. We appreciate your business.

December 17, 2024

Dealership Rating

Employee Rating

Jessica was excellent in evaluating my unique tire problem She researched the problem offered solutions and quickly executed the plan. It is clear how others at Volvo respected her and her leadership problem She researched the problem offered solutions and quickly executed the plan. It is clear how others at Volvo respected her and her leadership Bravo. Outstanding More

by Artmatuschat@gmail.com

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 06, 2025 -

Smythe Volvo Cars responded

Jessica is a strong member of the team in our service department. Thank you for these kind words. We appreciate your business.

December 17, 2024

Dealership Rating

Employee Rating

Jessica was fantastic with great attention to detail and very personable! This dealer is top notch for sales and service very personable! This dealer is top notch for sales and service More

by Dbivona

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 06, 2025 -

Smythe Volvo Cars responded

Thank you for posting this wonderful review about Jessica and our service department. We have a great team and great customers like yourself. We appreciate your business.

Dec 17, 2024 -

Dbivona responded

The reporting and detail given for any issues with vehicle is fantastic along with a video summary! Jessica was an awesome service rep from start to finish as well which makes it much more pleasant when having to wait for a vehicle to be serviced.

December 06, 2024

Dealership Rating

Employee Rating

The level of professionalism David showed me was great! ! I really appreciate the customer care given to me. ! I really appreciate the customer care given to me. More

by joshuasekamwa

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alon Katende, Sabrina Benigno, Santiago Piriz, David Mensah

Dec 09, 2024 -

Smythe Volvo Cars responded

This is a great five star review. Thank you for taking your time out of your day to share your experience with our sales team.

December 06, 2024

Dealership Rating

Employee Rating

Everyone is always friendly and responsive to customer needs/requests. I’m a returning customer. needs/requests. I’m a returning customer. More

by MB

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Dec 09, 2024 -

Smythe Volvo Cars responded

Thank you for the five star review. Those are probably the two best traits of a good service advisor, being friendly and responsive. We appreciate your business.

December 06, 2024

Dealership Rating

Employee Rating

Excellent service, kind, and courteous customer service. Jessica Hermida was the best she had me in and out with pleasure! Jessica Hermida was the best she had me in and out with pleasure! More

by lynnepeters1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 09, 2024 -

Smythe Volvo Cars responded

Jessica provides excellent service with a smile. She is a valued member of our team. Thank you for taking the time to post these Kind words. We appreciate your business.

December 05, 2024

Dealership Rating

Employee Rating

My experience was exceptional! David was patient and thorough in explaining all of the features of my new Volvo. I keep forgetting the name of the woman that helped with my fl David was patient and thorough in explaining all of the features of my new Volvo. I keep forgetting the name of the woman that helped with my fleet vehicle but she was excellent too. More

by jennifer.grimsich

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: David Mensah

Dec 09, 2024 -

Smythe Volvo Cars responded

Thank you for taking the time to post this five star review. We hope you have many safe and happy miles in your new car. We appreciate your business.

December 03, 2024

Dealership Rating

Employee Rating

Easy, smooth process. I received timely help, and had a pleasant waiting experience. My issue was fixed. I received timely help, and had a pleasant waiting experience. My issue was fixed. More

by nschwartz_4

Workmanship

Service Time

Recommend Dealer

Yes

Dec 09, 2024 -

Smythe Volvo Cars responded

Easy and smooth is what everybody wants when they bring their car in for service. Jessica does an excellent job in delivering that experience. Thank you for posting this great review.

December 02, 2024

Dealership Rating

Employee Rating

There are no words to describe how fabulous Jessica was! Her customer service, friendliness, and attention to detail were truly amazing. She made the entire process of getting a new tire seamless and went a Her customer service, friendliness, and attention to detail were truly amazing. She made the entire process of getting a new tire seamless and went above and beyond! More

by Dana.Zack

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 09, 2024 -

Smythe Volvo Cars responded

Jessica is an awesome person and a strong member of our Service team. It is rewarding for all of us to read a review like this. Thank you for taking the time to post it.

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