Jessica Hermida
Jessica Hermida at Smythe Volvo Cars

Jessica Hermida | Page 9

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
213 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

5 yrs, 11 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

213 Reviews

Write a Review

213 Reviews of Jessica Hermida

February 08, 2026

Dealership Rating
Employee Rating

When I leave this dealership, I feel confident that whatever was done was done right with the greatest of professionalism. Thank you SMYTHE Volvo. More

by FRANKENUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2026

Smythe Volvo Cars responded

Thanks, Frank, for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

February 06, 2026

Dealership Rating
Employee Rating

Friendly, helpful and thorough Jessica was very friendly and kept me updated on my status. This was a dead battery so I had no appointment and it was handled very promptly More

by Kennedyjk
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 07, 2026

Smythe Volvo Cars responded

It’s wonderful that Jessica could swiftly handle your dead battery even without an appointment and kept you updated every step of the way. We’re happy you felt supported and got back on the road so quickly. Thank you for trusting us with your Volvo.

February 06, 2026

Dealership Rating
Employee Rating

Smooth and timely pick up and delivery. Very good customer interaction. Beats the competition by miles! More

by guisado.raul
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 06, 2026

Smythe Volvo Cars responded

We’re glad to hear the pickup and delivery of your Volvo XC60 went smoothly. Jessica and our service team appreciate your kind words about the interaction. Thank you for choosing us over the competition, and we look forward to helping again.

February 06, 2026

Dealership Rating
Employee Rating

Everyone was helpful from the moment I pulled for service to when my car was serviced. Pleasant dealership and excellent customer service. More

by Fparfait1
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 06, 2026

Smythe Volvo Cars responded

We’re delighted our team made every step smooth, from your arrival through the service process. It’s rewarding to know the dealership felt welcoming and the assistance was excellent. Thank you for trusting us with your Volvo.

February 06, 2026

Dealership Rating
Employee Rating

When I arrived at Volvo, I went up to one of the associates desks and I was immediately greeted by a warm smile. Jessica introduced herself and asked me what I needed. I explained to her that the si More

by Jazmin S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2026

Smythe Volvo Cars responded

We appreciate you taking the time to share your fantastic service experience. Jessica was happy to secure the loose side windshield trim on your Volvo XC40 and walk you through the steering wheel adjustment. It’s great to hear the process was efficient, and we look forward to helping you again.

February 06, 2026

Dealership Rating
Employee Rating

Jessica was very helpful. She explained the service and even noticed some things were done in my prior visit and took them off the bill. I received a loaner and the car was re More

by JRSWIFT
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 06, 2026

Smythe Volvo Cars responded

It’s wonderful that Jessica clarified the service details and applied credit for previous work. We’re pleased the loaner vehicle and your Volvo were ready right when expected. Thank you for trusting our team with your service needs.

February 05, 2026

Dealership Rating
Employee Rating

Quick response, quickly address my cars problem, very professional service provider and mechanics Friendly as always More

by ERIKWANG815
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 06, 2026

Smythe Volvo Cars responded

Thanks for sharing your experience. We’re glad our team addressed your Volvo XC90 Hybrid issue quickly and provided professional and friendly service. Please let us know if there’s anything else we can do for you.

February 04, 2026

Dealership Rating
Employee Rating

People were very friendly and greeted you with pleasure The place was clean and service was fast More

by Bryan.susen
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 05, 2026

Smythe Volvo Cars responded

Thank you for highlighting your Volvo XC90 service. We’re pleased Jessica and the team provided a warm greeting, and that our facility’s cleanliness and swift service met your needs. We look forward to welcoming you back.

February 02, 2026

Dealership Rating
Employee Rating

Jessica was very friendly and helpful. She answered all of my questions and was very professional. More

by john
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 02, 2026

Smythe Volvo Cars responded

Thank you for sharing your positive experience with Jessica. We’re glad she could answer all your questions and provide professional support. Please let us know whenever we can assist with your Volvo again.

February 02, 2026

Dealership Rating
Employee Rating

The rep saw me standing there and helped me quickly and found a coupon for me since I lost mine. I appreciated that! But I noticed that every other customer there got someone coming up to them to tell them More

by URISHAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2026

Smythe Volvo Cars responded

Thank you for your review. Quality customer service is always our number one priority, and we appreciate your candid feedback. Thank you again for choosing Smythe Volvo Cars! Enjoy!

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