Jessica Hermida
Jessica Hermida at Smythe Volvo Cars

Jessica Hermida | Page 8

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
213 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

5 yrs, 11 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

213 Reviews

Write a Review

213 Reviews of Jessica Hermida

February 20, 2026

Dealership Rating
Employee Rating

What a great experience- professional, honest and fair. Would buy again - service is excellent as well More

by Jimrer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 20, 2026

Smythe Volvo Cars responded

We’re delighted your Volvo XC60 purchase felt professional, honest and fair, and that you found our service to be excellent. We look forward to serving you again whenever you return. Enjoy!

February 19, 2026

Dealership Rating
Employee Rating

Timely and provided regular updates. Jessica made sure to give me an update every couple of days from when I dropped my car off. I am struggling with Volvo corporate, but the experience More

by giancarlo.maranzano
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 19, 2026

Smythe Volvo Cars responded

We appreciate you highlighting Jessica’s timely updates throughout your service. We understand dealing with Volvo corporate can be frustrating, and we’re pleased our team’s support made your dealer-level experience excellent. It’s great to know your visit went smoothly from start to finish. Enjoy!

February 19, 2026

Dealership Rating
Employee Rating

I would rate the service at Smyth Volvo above average. The customer attention is above average More

by JPK4ZB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2026

Smythe Volvo Cars responded

Thank you for the five-star rating. Jessica and our team are glad the service on your Volvo XC40 and the personalized attention stood out. We look forward to seeing you again. Enjoy!

February 19, 2026

Dealership Rating
Employee Rating

The team is very responsive, transparent, and provides excellent service. I highly recommend SMYTHE Volvo for your next car or for service on your current Volvo. More

by cjohnson74
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson, Abood Katib

Feb 19, 2026

Smythe Volvo Cars responded

Thank you for highlighting our team’s responsiveness, transparency, and excellent service. We’re pleased you’d recommend us for your next Volvo purchase or service and look forward to assisting you again. Enjoy!

February 18, 2026

Dealership Rating
Employee Rating

Easy and simple I appreciated the ease of the process and the transparency Thank you More

by abhay.u.nayak
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 19, 2026

Smythe Volvo Cars responded

Thank you for sharing that the service for your Volvo XC90 felt straightforward and transparent. Jessica and the team are glad the process was so simple. We appreciate you trusting us with your service needs. Enjoy!

February 18, 2026

Dealership Rating
Employee Rating

Excellent customer service. Especially Jessica-kind helpful courteous knowledgeable. Explained everything & listened to my concerns More

by Bandmom2257
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 18, 2026

Smythe Volvo Cars responded

It’s wonderful to hear Jessica provided attentive and informative support during your Volvo XC90 service. Thank you for allowing us to address your concerns clearly. Enjoy!

February 17, 2026

Dealership Rating
Employee Rating

Dealership were very helpful and they professional. Steven the salesperson was very helpful as was Regina in the service center. Jessica did cause a bit of stress and confusion when she said the issue More

by MISH.HEALY
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 17, 2026

Smythe Volvo Cars responded

Thank you for recognizing our team’s helpful and professional assistance and for your five-star rating. We’re sorry for the confusion Jessica caused about your vehicle’s issue and we appreciate the opportunity to improve our communication. Enjoy!

February 11, 2026

Dealership Rating
Employee Rating

Jessica, was a great help. The customer service experience keeps me interested in being a lifetime Volvo customer. More

by JASMINE_BELTON21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2026

Smythe Volvo Cars responded

We appreciate you sharing your experience with our service team for your Volvo XC60. It’s wonderful to know Jessica offered such helpful support. We look forward to assisting you throughout your journey as a Volvo owner. Enjoy!

February 10, 2026

Dealership Rating
Employee Rating

It went as expected. Timely responses on status and recommended work. Jessica was very professional and friendly. More

by Adavidkh
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Feb 10, 2026

Smythe Volvo Cars responded

It’s great to receive your 5-star rating and know our status updates and service suggestions met your expectations. Jessica will be pleased to hear that her professional and friendly approach stood out during your Volvo XC60 service visit.

February 08, 2026

Dealership Rating
Employee Rating

Jessica is very kind and helpful. I really appriciate her hard work. Thank you for everything. More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2026

Smythe Volvo Cars responded

We’re thrilled Jessica’s kindness and dedication made your Volvo XC90 service a positive experience. Thank you for trusting us with your vehicle.

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