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Jessica Licona
Jessica Licona at Colonial Nissan of Medford

Jessica Licona

Service Customer Client Care Specialist Hablo Espanol!

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

4.9
467 Reviews

I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)

4.9

467 Reviews

Write a Review

Dealership Experience

8 yrs, 3 mos

Industry Experience

8 yrs, 3 mos

Specialties & Trainings

Bilingual

467 Reviews of Jessica Licona

April 01, 2026

Dealership Rating
Employee Rating

Everyone was pleasant and informative. Overall was a good experience. I would go back too. More

by HCF1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 01, 2026

Colonial Nissan of Medford responded

Thank you for the five star review. We’re glad our team was friendly and helpful during your Nissan Rogue service. We look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

April 01, 2026

Dealership Rating
Employee Rating

Always get efficient and courteous service at this location even in case of emergency. Cost depends on service performed. More

by KAREN2RUSSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso , Derrick Prescod

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Apr 01, 2026

Colonial Nissan of Medford responded

Thank you for trusting us with your Nissan Leaf. We’re glad our team provides prompt, courteous support, even in urgent situations. We look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

April 01, 2026

Dealership Rating
Employee Rating

Fantastic! I brought my car in for two issues and both were covered under the insurance I purchased. They fixed it same day I brought it in. Simple and smooth p More

by erinsheehan67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

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Apr 01, 2026

Colonial Nissan of Medford responded

Thank you for sharing your feedback. We’re delighted that the issues with your Sentra were covered by your insurance plan and that our team completed the repairs on the same day. It’s great to know the process was smooth and our staff made you feel welcome. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

March 28, 2026

Dealership Rating
Employee Rating

The service department as always was very good. I received timely excellent and friendly service. More

by Wlacapria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 28, 2026

Colonial Nissan of Medford responded

It’s wonderful to hear our service team provided prompt and friendly care for your Nissan Rogue. Thank you for the five-star review and for trusting us with your service needs. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

March 21, 2026

Dealership Rating
Employee Rating

moment I arrived, she provided outstanding customer care and made the entire process smooth and stress-free. Jessica is professional, attentive, and truly goes above and beyond to ensure her clients feel co More

by Diana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 23, 2026

Colonial Nissan of Medford responded

Diana, thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Bellizia, General Manager jbellizia@nissanofmedford.com

March 17, 2026

Dealership Rating
Employee Rating

Amazing! I know I can always walk in with any car issues (without an appointment), and they always get to it in a timely fashion. They diagnose the problem, c More

by bpeixoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony

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Mar 17, 2026

Colonial Nissan of Medford responded

Thank you for sharing your experience! We’re glad our team could address your Nissan’s issues without an appointment, provide prompt diagnostics, and walk you through the repair details and costs. We appreciate the opportunity to keep your vehicle running smoothly. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

March 11, 2026

Dealership Rating
Employee Rating

Helpful and they fixed the issue for free due to their previous error. Very honest. More

by JEFFSHIRTCLIFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2026

Colonial Nissan of Medford responded

Your five-star rating means a lot. We’re glad Jessica and our team could resolve the issue on your Nissan Versa free of charge and appreciate you noting our honest approach. Please reach out if we can help again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

March 02, 2026

Dealership Rating
Employee Rating

Very friendly , professional and knowledgeable kept me up to date on what was going on while I waited More

by Rickaracka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Bellizia, Andy Bellizia, Joanne Sasso, Gerson Ruiz, Carl Tagliamonte, Jason Giacoppo

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Mar 02, 2026

Colonial Nissan of Medford responded

It’s great to hear our team provided friendly, professional, and knowledgeable service while you waited on your Nissan Murano. We’re glad we kept you updated throughout the appointment. Thanks for sharing your positive experience. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

February 09, 2026

Dealership Rating
Employee Rating

Great service as always. Took the car in when they said they would and got it done the same way. More

by luigidemarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Bellizia, Andy Bellizia, Joanne Sasso

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Feb 09, 2026

Colonial Nissan of Medford responded

Delighted to hear our Nissan service team continued to meet your scheduling needs and complete work as promised. Thank you for your ongoing loyalty. We look forward to assisting you again.

January 27, 2026

Dealership Rating
Employee Rating

The dealership did an amazing job with my car service last week! Thank you so much. More

by han.paul46
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Report | Print
Jan 27, 2026

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

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