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Jessica Licona
Jessica Licona at Colonial Nissan of Medford

Jessica Licona | Page 2

Service Customer Client Care Specialist Hablo Espanol!

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

4.9
266 Reviews

I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)

4.9

266 Reviews

Write a Review

Dealership Experience

6 yrs, 4 mos

Specialties & Trainings

Bilingual

266 Reviews of Jessica Licona

April 05, 2024

Dealership Rating
Employee Rating

It was an outstanding customer service experience. Nice waiting room with a place to work. More

by lrusso1
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Recommend Dealer
Yes
Helpful
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Apr 05, 2024

Colonial Nissan of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

April 01, 2024

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Employee Rating

All the parts were well taken care off and verified by the professional. I got to know the problems with my car. More

by menumsubba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Bellizia, Joanne Sasso

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Apr 02, 2024

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

March 29, 2024

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Employee Rating

Colonial Nissan is a great dealership. I have been treated so well there, from the day I bought the car up until now More

by dianes1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso , Jonathan

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Mar 30, 2024

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

March 29, 2024

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Employee Rating

I leased and bought several cars here and have serviced them all with Colonial. They do a great job and are good to work with. More

by lmillner
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Helpful
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Mar 30, 2024

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

March 29, 2024

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I love that they offer a Lyft so I could go home until the service was finished. The service staff were very personable and professional. More

by GRETCHENBOK
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Helpful
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Mar 30, 2024

Colonial Nissan of Medford responded

Thank you, Gretchen, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

March 28, 2024

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Great service. Friendly staff. Quick turnaround to get in and out in time for work. More

by bertschjason
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Helpful
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Mar 28, 2024

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

March 28, 2024

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Employee Rating

Super expensive and not worth it , find another dealer to go too. I got my car fixed in New Jersey and they didn’t fix my issue, the place in Medford charged me 200$ just to look at my car! In total I spent More

by brendanmcgonagle842
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Nilo Oliveira, James Bacon, Mike Simon, Joanne Sasso, Jonathan Casiano, Hervin Barrientos

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Apr 02, 2024

Colonial Nissan of Medford responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Alex Chase, Service Manager achase@nissanofmedford.com

March 27, 2024

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It was a pleasure relaxing waiting for my Nissan Kicks to b serviced by the dyn-O-mite service kids! A++ More

by Shelly66
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Casiano

Helpful
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Mar 28, 2024

Colonial Nissan of Medford responded

Shelly, We are pleased to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

March 22, 2024

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Employee Rating

Service department was professional and helpful. All work completed in a timely and on quote. More

by CBENSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Helpful
Report | Print
Mar 22, 2024

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

March 21, 2024

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Employee Rating

Service, as usual, was excellent. And they met (and over-achieved) on the timing. Thank you. My only complaint is that I get multiple surveys for the same service. This is my 3rd surv More

by anthony.bevilacqua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Mar 22, 2024

Colonial Nissan of Medford responded

Thank you so much, Anthony, for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

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