Jesus Chacara | Page 4

Busy. Asst managers in service are not as customer service friendly or understand the problem fully and are so busy they forgot to call me if the part w Asst managers in service are not as customer service friendly or understand the problem fully and are so busy they forgot to call me if the part was in. The supervisors Matthew and Robert are more reasonable and know Toyotas well and make sense. The others like Jesus were frustrating to me. The wait is very long even with an appointment they said I had to wait because others were in front of me so I was angry they gave me an appointment when others were all booked in front of me. It took me 3 days to get keys done so it very frustrating. But overall Longo is the best dealer I have dealt with as upper management tries hard to make a wrong right. Other Toyota dealers have broken things during service but Longo service is honest and not nefarious. I drive over 60 miles to and fro for service. I am spoiled at Longo Lexus with my LX so Longo Toyota is not as great as Longo Lexus but it is not the fault of the people as Lexus is more expensive than Toyota for the same service. More

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Good service and Friendly and I’m come back for service again..Thanks Longo Toyota. again..Thanks Longo Toyota. More

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I don’t get any info after having my car done (just voicemail not text or email) voicemail not text or email) More

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I go to Longo Toyota because of the service I get. Every time I go there no matter how busy, I get treated like I’m the only one there time I go there no matter how busy, I get treated like I’m the only one there More

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Great professional and efficient service. JJ and David were easy to work with and knowledgeable. Recommend highly were easy to work with and knowledgeable. Recommend highly More

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Helpful, efficient, honest. Goes above and beyond to ensure customer satisfaction. Really happy with my experience ensure customer satisfaction. Really happy with my experience More

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I always have a mazing experience at Longo Toyota and the collision center also great people to rely on collision center also great people to rely on More

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Great service!! Great employees!! Always trustworthy and dependable!! Fast and efficient ! Wouldn’t go anywhere else!! dependable!! Fast and efficient ! Wouldn’t go anywhere else!! More

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Very nice to have my car service at this dealer. Friendly and helpful people. Thanks and helpful people. Thanks More

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The service was great! Very professional and fast. The service department was great, fast, and efficient. Thank you to JJ Chacara who took great care of us. Definitely will be coming back! service department was great, fast, and efficient. Thank you to JJ Chacara who took great care of us. Definitely will be coming back! More

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