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Jillian Stanford
Jillian Stanford at Sutton Ford

Jillian Stanford | Page 16

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

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4.9
1,098 Reviews

Dealership Experience

19 yrs, 2 mos

Industry Experience

19 yrs, 2 mos

4.9

1,098 Reviews

Write a Review

1098 Reviews of Jillian Stanford

January 31, 2023

Dealership Rating
Employee Rating

I was clear on the work needed and the costs. Service was kind and courteous. More

by repwilldavis30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 28, 2023

Dealership Rating
Employee Rating

My service specialist was the absolute best. She went above and beyond to help me. More

by LadyP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Eric Maymon

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Jan 31, 2023

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

January 28, 2023

Dealership Rating
Employee Rating

Excellent service thanks to Ms Melissa. She kept me informed on parts and rental service was exceedingly great!Thanks ford More

by Hopkinslinda84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Melissa LeBran , Eric Eric, Cree Lyons, Randy Mohrbach

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Jan 31, 2023

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

January 26, 2023

Dealership Rating
Employee Rating

I am completely dissatisfied with Sutton Ford I have nothing else to say. I have no more comment. More

by marysteel52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melissa LeBran , Cree Lyons

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Jan 29, 2023

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (708) 720-8125 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

January 25, 2023

Dealership Rating
Employee Rating

Courteous friendly atmosphere and great service. I have been having my car serviced there since I bought it there ten years ago. I have always been satisfied with the service. More

by samm779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez , Eric Eric, Cree Lyons

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Jan 27, 2023

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

January 25, 2023

Dealership Rating
Employee Rating

Service is great but your car is cost too much. I don’t like doing surveys. I hope this is the last one I have to do with you. More

by nhenley92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2023

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 22, 2023

Dealership Rating
Employee Rating

I love Sutton Ford. Friendly, reliable, and fast service. I will keep taking my vehicles there. More

by jeanetta79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Melissa LeBran , Eric Eric, Cree Lyons, Randy Mohrbach

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Jan 24, 2023

Sutton Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 19, 2023

Dealership Rating
Employee Rating

There was a delay, due to a quote for wrong part. They resolved that & gave me a discount for the inconvenience. Other than that, service was great. More

by kevinfhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Melissa LeBran , Eric Eric, Cree Lyons, Randy Mohrbach

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Jan 23, 2023

Sutton Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received and thank you for choosing Sutton Ford Inc.!

January 18, 2023

Dealership Rating
Employee Rating

Sutton Ford has been my savior inso many ways. First there is Jillian and Stacy, Melissa and Jamie. All are reliable, honest, helpful, and professional, especially Jillian and Stacy! More

by GHamilton2000
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Melissa LeBran

Report | Print
Jan 20, 2023

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 16, 2023

Dealership Rating
Employee Rating

Jillian is. the best. She helps me at every turn. She is a straight shooter: honest, thorough. professional,and fun, More

by GHamilton2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez , Stacey in Quick Lanes

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Jan 18, 2023

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jillian here at Sutton Ford Inc.! If you're ever in need of more help, please let us know!

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