Jim Agur
Jim Agur at Skyline Ford

Jim Agur | Page 5

Fixed Ops Manager

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

Contact Me
4.5
182 Reviews

Dealership Experience

5 yrs, 7 mos

Industry Experience

41 yrs, 9 mos

Languages Spoken

English English

4.5

182 Reviews

Write a Review

182 Reviews of Jim Agur

September 05, 2024

Dealership Rating
Employee Rating

Smart guys that think out of the box! When the part was not available right away, they got the right guy and had me running that day. More

by EWHOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez, John Marr, Mel Wangler, Jenny Thomas, Ben Wade , Gavin Lawson, Sterling Wallace

Sep 19, 2024

Skyline Ford responded

We like to think outside the box! Thank you for choosing Skyline Ford!

September 02, 2024

Dealership Rating
Employee Rating

Efficient and quick. Very professional and courteous. They even came to my home, so very convenient! More

by mrschappy2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 01, 2024

Dealership Rating
Employee Rating

There is a definite lack of communication. The person I was working with went on vacation didn't let me know did not give me an alternate person to deal with I had to call and ask for the mana More

by lemnberri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gavin Lawson

Sep 19, 2024

Skyline Ford responded

We sincerely apologize for the oversight of not informing you about your service advisor going on vacation and for not providing you with an alternate contact. This is not the standard of communication we strive to maintain, and we are addressing this internally to ensure this doesn’t happen again. The discovery of a dirty razor blade in your truck is particularly concerning, and we take this matter very seriously. That should never have happened, and we are reviewing our procedures to prevent this kind of carelessness in the future. We also apologize for the new issue with the locks after the wiring work was completed. We regret that your attempts to reach the manager and Gavin have gone unanswered. We understand your decision to seek service elsewhere, but we would still appreciate the opportunity to make this right. If you're open to it, please contact us directly so we can address these issues to your satisfaction.

September 01, 2024

Dealership Rating
Employee Rating

Excellent care of my truck and listening to my concerns and questions. Highly professional staff. More

by TINKERSMOM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 30, 2024

Dealership Rating
Employee Rating

It was a great experience and I will continue to do all my services at Skyline Fird! More

by NICELYDUNNWANGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2024

Skyline Ford responded

Thank you for choosing Skyline Fird!

August 24, 2024

Dealership Rating
Employee Rating

Sales is a great bunch of guys , but the paperwork has turned it into an excessively long process. Service dept is top notch. Need a bench outside so I can enjoy fresh air while waiting More

by SCHMITZTIMBER
Recommend Dealer
Yes

August 24, 2024

Dealership Rating
Employee Rating

Art is THE MAN. He did a great job of helping after a secondary issue developed on my car after it was in for service. They owned the issue and made it right, and al More

by Djorgenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez, Nicholas Philips , Korey Miller

August 20, 2024

Dealership Rating
Employee Rating

The service I received was fast, easy and done in a very helpful and polite manner. More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Marr, Jenny Thomas

August 14, 2024

Dealership Rating
Employee Rating

Skyline is great at keeping me informed about what my vehicle needs and when it should be done. More

by L.GOULDSMITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez, John Marr, Nicholas Philips , Gavin Lawson

Sep 25, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 06, 2024

Dealership Rating
Employee Rating

Skyline and its service team are fantastic to work with. I drive an hour and twenty minutes because they are worth it. More

by kelliversteeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez , Gavin Lawson

Sep 25, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

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