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Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin | Page 11

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.8
574 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.8

574 Reviews

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574 Reviews of Jim Berlin

October 24, 2024

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Employee Rating

Did not give up on problem. Completed job successfully after another dealer could not after 3 attempts More

by EDLINDA98
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Recommend Dealer
Yes
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Oct 26, 2024

Phillips Buick GMC responded

Thank you for sharing your experience with us! We're glad to hear that we could successfully resolve the issue after the challenges you faced with another dealer. At Phillips Buick GMC, we strive to tackle every problem and provide excellent service to our customers. If you have any further needs or questions, please don't hesitate to reach out. We look forward to assisting you again! Sincerely, the Team at Phillips Buick GMC

October 23, 2024

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Employee Rating

Jim over saw my service he cares about his customers. Jim kept in touch with me and made sure the part was replaced in a timely manner. Thank you Jim More

by evypierson
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Recommend Dealer
Yes
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Oct 24, 2024

Phillips Buick GMC responded

We truly appreciate your kind words about your experience at Phillips Buick GMC. It’s great to hear that you felt well cared for and that Jim was able to ensure your part was replaced promptly. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

October 19, 2024

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This was a part replacement covered under warranty, Part was back order so had a little wait for it. Jim kept me up to date until the part came in. More

by kkane65
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Service Time
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Recommend Dealer
Yes
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Oct 22, 2024

Phillips Buick GMC responded

Thank you for taking the time to leave a review! We're glad to hear that Jim kept you informed during your warranty part replacement and that you had a positive experience with Phillips Buick GMC. We appreciate your understanding regarding the wait and hope to assist you again in the future! Sincerely, the Team at Phillips Buick GMC

October 18, 2024

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A key fob was programed and the recall airbag was replaced in a timely period More

by BELLAMULVEY
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Yes
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Oct 22, 2024

Phillips Buick GMC responded

Thank you for your positive feedback! We’re glad to hear that your key fob was programmed and the recall airbag was replaced promptly. At Phillips Buick GMC, we always strive to provide timely and efficient service for our valued customers. We appreciate your support and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

October 16, 2024

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Employee Rating

Not haven’t seen any improvement in any thing I’ve had it in for the rear seat and the dash More

by d_biener
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Recommend Dealer
No
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Oct 18, 2024

Phillips Buick GMC responded

Thank you for sharing your feedback with us. We understand your concerns regarding the rear seat and the dash, and we appreciate you bringing this to our attention. We strive for high standards at Phillips Buick GMC and want to ensure your experience improves. Please feel free to reach out to us directly to discuss this further. Your satisfaction is important to us! Sincerely, the Team at Phillips Buick GMC

October 15, 2024

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Employee Rating

Great service dep and oil change dep very easy to get apt great personal friendly More

by allures-clefts.0i
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Beserock

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Oct 17, 2024

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service and oil change departments at Phillips Buick GMC. Our team strives to provide friendly and efficient service, so it's fantastic to know we met your expectations. We look forward to seeing you again for your next appointment! Sincerely, the Team at Phillips Buick GMC

October 07, 2024

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I dealt with Jim Berlin in the service dept. and I am extremely happy with the customer service he provided. He explained everything to me and made sure I had a good experience. He went above an More

by MYRTLE_56007
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about Jim and the exceptional service you received at Phillips Buick GMC. It's fantastic to hear that he went above and beyond to ensure you had a great experience, especially with your warranty covering the service. We look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

October 07, 2024

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Great service and outstanding people. Thank you always taking good care of all of us. More

by KENNY.PHILLIPS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

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Oct 09, 2024

Phillips Buick GMC responded

Thank you for your wonderful review, Kenny! We truly appreciate your kind words about the service and our team at Phillips Buick GMC. It's our pleasure to take care of you, and we look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

October 04, 2024

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Employee Rating

The people working the Service area was very knowledgeable and extremely friendly. Fixed my problem quickly and efficiently More

by KARI92510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure who mechanic was but he was a super nice guy

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Oct 07, 2024

Phillips Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that our service team was knowledgeable and friendly while quickly addressing your problem. At Phillips Buick GMC, we take pride in providing exceptional service to our customers. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

October 02, 2024

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Employee Rating

Employees very helpful. Very knowledgeable. Limited time waiting. Place to wait very clean. Very courtrous. More

by 0712dar
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Phillips Buick GMC to be helpful and knowledgeable, and that your waiting time was minimal. We take pride in maintaining a clean and courteous environment for our customers. We appreciate your feedback and look forward to serving you again! Sincerely, the Team at Phillips Buick GMC

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