Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin | Page 12

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.8
574 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.8

574 Reviews

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574 Reviews of Jim Berlin

September 25, 2024

Dealership Rating
Employee Rating

Everyone is helpful, attentive, cheerful - oil change, service, sales persons. Would definitely recommend this dealership to everyone. Always a good experience. More

by CRON405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Bonner

Sep 26, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Phillips Buick GMC with our helpful and cheerful team. Your recommendation means a lot to us. We look forward to seeing you again for your next visit! Sincerely, the Team at Phillips Buick GMC

September 06, 2024

Dealership Rating
Employee Rating

The service manager was very professional and treated me as a valued customer. Even though I did not have an appointment the work was done quickly and the vehicle was returned in clean condition. More

by JAYVB10
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Sep 10, 2024

Phillips Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that our service manager treated you professionally and that your vehicle was taken care of promptly at Phillips Buick GMC. We appreciate your recognition of the cleanliness and efficiency of our service. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

August 25, 2024

Dealership Rating
Employee Rating

I would recommend Phillips to Anyone and Everyone. The Service Department that I Received From Jim Berlin was Outstanding. Completely Satisfied with The Handling of Taking Care of My Car, The Issue I More

by moonmission
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We truly appreciate you recommending Phillips Buick GMC to others. It’s great to hear that Jim Berlin and our Service Department were able to provide you with outstanding service and resolve the issues with your car. Your satisfaction means a lot to us, and we look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

August 22, 2024

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Jim always takes care of my service issues and I could not be happier with his knowledge and experience in getting me through the process and back on the road. More

by Tyler.jackson1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 23, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Jim provided excellent service and helped you navigate the process smoothly. At Phillips Buick GMC, we strive to ensure our customers are back on the road quickly and safely. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

August 20, 2024

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Nice dealership. Have bought many cars there.. Your dealership is very close.Stay in business. More

by billsilaghi
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Aug 22, 2024

Phillips Buick GMC responded

Thank you for your positive feedback! We appreciate your continued support and loyalty to Phillips Buick GMC. It's great to hear that our location is convenient for you. We look forward to serving you for many more car purchases in the future! Sincerely, the Team at Phillips Buick GMC

August 17, 2024

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Employee Rating

Rental without question provided. Repaired much sooner than anticipated.part was on back order could have taken a lot longer More

by JANPRAHLER
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 20, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your repair process exceeded your expectations and that you received a rental without any hassle. At Phillips Buick GMC, we strive to provide efficient service and ensure that our customers are taken care of. We appreciate your feedback and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

August 17, 2024

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Employee Rating

My questions and concerns were completely addressed. Did not ask for this service until after oil change, yet I was still able to get my issues addressed in timely manner. More

by two2jacks
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Aug 20, 2024

Phillips Buick GMC responded

Thank you for your kind words! We’re pleased to hear that your questions and concerns were addressed promptly following your oil change. At Phillips Buick GMC, we strive to provide exceptional service to our customers. We look forward to welcoming you back for any future needs! Sincerely, the Team at Phillips Buick GMC

August 17, 2024

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Employee Rating

They were extremely helpful and made the warranty process easy and took care of everything for us! More

by zhastie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Bonner

Aug 20, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Phillips Buick GMC helpful and that we could make the warranty process easy for you. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

August 17, 2024

Dealership Rating
Employee Rating

The lighting lube center told me they weren’t able to perform my work. when I asked 2 weeks before they could perform the work for me. The service center completed the work for me and within 15 minutes. More

by BlackGmcSierra21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Aug 20, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that our service center at Phillips Buick GMC was able to assist you promptly and even completed the work for free. We appreciate your trust in us and are glad we could exceed your expectations. Please visit us again for any future needs! Sincerely, the Team at Phillips Buick GMC

August 13, 2024

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Employee Rating

Always courteous and helpful with my automotive issues. Repairs are done quickly and efficiently. Thank you. More

by Encore Gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2024

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you've had such a positive experience with our team at Phillips Buick GMC. We pride ourselves on being courteous and efficient, and we're glad to know we could assist you with your automotive needs. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

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