Jim Dengal

My diesel Ram 2500 was repaired under warranty and has not failed as of 5 Mar26. That is wonderful. However, as best as I can tell, this Dealership and Ram nation-wide management failed to repair this not failed as of 5 Mar26. That is wonderful. However, as best as I can tell, this Dealership and Ram nation-wide management failed to repair this truck in a realistic time frame When I made the appointment stating the symptoms for the work order, I asked him to confirm with the parts person parts were available, He confirmed any diesel parts needed were available. I was told It couldn't be worked on for 6 days. Once I brought the truck in, it took me several calls over 3 or 4 days to be told it had not even been brought in yet. Then over the next few weeks, awaiting parts. Then, maintenance could not begin, awaiting another two parts. Then, DEF injector could not be removed, another week awaiting that part. My point is, poor parts management fleet wide! They told me of similar parts unavailability fleet wide regarding a 3500 dually. Maintenance management, Hiring enough diesel mechanics, and fleet-wide management based on stocking enough spare parts based on fleet-wide emissions statistical failures, contributed to this unacceptable customer service. This truck was well built, serves a nation-wide customer need. Feel free to contract me for further customer service details, 585-737-1038 More

by MJCOUGLER Verified Customer Verified Customer

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Very helpful in fixing my issues. They also went above and beyond by providing round trip rides to by office. I feel really good about my Jeep purchase at Vision! They also went above and beyond by providing round trip rides to by office. I feel really good about my Jeep purchase at Vision! More

by EM.NEVINGER Verified Customer Verified Customer

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Outstanding, as always! I love dealing with Jimmy at the service desk. He is so welcoming Ron his crew run a tight ship. A great people. I even got to speak to the mechanic I love dealing with Jimmy at the service desk. He is so welcoming Ron his crew run a tight ship. A great people. I even got to speak to the mechanic Will again the Wagoneer runs so smooth because of them. More

by knightowl1 Verified Customer Verified Customer

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It took about four months for my part to arrive, but I was given loaners to use. was given loaners to use. More

by lhowe890 Verified Customer Verified Customer

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Great service department very helpful, the manger is amazing and is always willing to help! I recommend this dealership to anyone with a Jeep or dodge vehicle. amazing and is always willing to help! I recommend this dealership to anyone with a Jeep or dodge vehicle. More

by 19.marisa.kyle Verified Customer Verified Customer

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Best dealership service department in the town , with the best professionally trained technicians. Ron Kyle & Astrit Gaxha are Phenomenal best professionally trained technicians. Ron Kyle & Astrit Gaxha are Phenomenal More

by SHAHIDHARSHAD Verified Customer Verified Customer

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Awesome service and even better people Always take care of me in a timely manner! of me in a timely manner! More

by RAMnck94 Verified Customer Verified Customer

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Had an appointment to get my vehicle inspected. I was there a few minutes early and the man at the service desk got me signed in right away. I waited in the clean customer lounge while they inspe I was there a few minutes early and the man at the service desk got me signed in right away. I waited in the clean customer lounge while they inspected the vehicle, which was completed quickly. More

by dennishyback Verified Customer Verified Customer

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Vision CDJ has been my dealership not only for sales, but also service since 2007. I wasn't happy when the dealership was sold, and I no longer knew any of the Service Writers except Jim. I thought I would h also service since 2007. I wasn't happy when the dealership was sold, and I no longer knew any of the Service Writers except Jim. I thought I would have to consider another dealership, but thankfully, Ron Kyle, returned as the Service Mgr, and I was so happy to see that Brendon also returned when I was there for my appointment yesterday!! I have completed faith in them and the mechanics in the shop. No need to go elsewhere. More

by fburt Verified Customer Verified Customer

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Staff welcomed me and they were responsive and timely. The Service Manager is always respectful and helpful. It was as always a great visit. My advice is you continue to reinforce with all personnel who The Service Manager is always respectful and helpful. It was as always a great visit. My advice is you continue to reinforce with all personnel who interface with customers to engage customers as soon as they enter your facility. It creates a lot of goodwill. Thank you. More

by sankarsewnauth Verified Customer Verified Customer

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