Jim Haar

I've been trying to buy a Cadillac from Sapaugh since May of this year. At first I wasn't sure which model I wanted. So I drove a couple of different ones. I could tell my salesman, Rick Gerber really didn't of this year. At first I wasn't sure which model I wanted. So I drove a couple of different ones. I could tell my salesman, Rick Gerber really didn't seem to be in to spending a lot of time with me so I actually went to many different dealerships and drove their Cadillacs as well Just to get a better idea of what I was looking for. But I wanted to buy from Sapaugh because they are local and I live nearby. I finally narrowed it down to a used CT5 with a V6 as my target vehicle. Rick told me they didn't come in a 6. I had to tell him he was wrong because I already found some. So then he says, well they are rare and Sapaugh doesn't get them very often. A couple of weeks later, Sapaugh got one in but of course Rick didn't call me. I was watching their website and found it myself. I called him and went in to drive it late on a Wednesday evening. I called him on Thursday and told him that was the car I wanted and if they could make the numbers work, I would buy it. I already knew my credit was not a problem. Rick told me to come in on Saturday and we would work the numbers. I went in on Saturday with my Jeep all cleaned out and my title and extra key in my purse. Rick handed me a credit app, I filled it out, they ran it and he came back with a sheet of paper with a generic rate and payment written on it and hands it to me. The payment was like $1100 and the rate was 10.99%! Rick told me that that was just what they put in their to give me a basic idea. He said my credit score was great and I was approved for everything. So I was like ok... Rick was more interested in going home early than he was in selling a car that day. The showroom was dead and he told me they would close early for the day if business didn't pick up. Rick told me to go home and contact my bank to see what rate they would give me and get back to him. I didn't do that already because he told me not to in the beginning and said they would run it at my bank anyway. Needless to say, I found a used CT5V at Nissan down the street the following Wednesday. They bent over backwards to get me the payment I wanted and got me down to 5.78% on the rate. I even called Rick Thursday morning to see if he wanted to try to beat their deal because I actually liked Sapaugh's car better. I wasn't really looking for a V. I went to Sapaugh on Friday to look at numbers before going to Nissan and signing papers. I had to work with Jim because Rick was busy. In the middle of the deal Nissan called me back with an even better deal. I told Jim I was just going to Nissan because I still felt like I was throwing my business at Sapaugh and they were throwing it back at me! Jim told me to hold on and called Rick. Rick thought Jim was kidding when he said I was going back to Nissan. Jim put me on the phone with Rick and I told Rick that Nissan came back with better numbers on a more expensive car a year older even. Rick got irate and told me I had wasted enough of his time and hung up on me! Rick was not professional throughout this whole experience and kept acting like he was too busy for me every time I was in. My son even tried talking to him about ordering a 2026 CT5-6 in another month and Rick told him that Sapaugh probably wouldn't be able to get an allocation for it because they only get so many! He didn't even want to look in to it. My son is now in the process of ordering his V through Elco. Sapaugh lost out on 2 Cadillac sales thanks to their unprofessional saleman! More

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Jim Haar, my sales consultant, and his Manager did a great job during this vehicle purchase. great job during this vehicle purchase. More

by Summitt2017 Verified Customer Verified Customer

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The salesman Jim Haar was good to deal with. He was very knowledgeable about the car. As far as the dealership is concerned I feel that I was giving a good deal for my 2020 Buick. All the employ He was very knowledgeable about the car. As far as the dealership is concerned I feel that I was giving a good deal for my 2020 Buick. All the employees were very friendly and offered water while we were there waiting throughout the day. My only issue is that I bought the car June 7, 2025. I have not received the paperwork I need to get the title sent into the state. It will be one month on Monday, July 7. Almost 2 weeks ago my son contacted Jim and told him I had never received anything and he was going to check about it. Today when my son contacted him again because I do not have the paperwork I need they requested a copy of one of my other sons drivers license so they could do the GM point. On 67 my son who had GM point sent me a picture of his drivers license which Jim copied and gave to the man that does the paperwork. I was told I would receive the necessary paperwork within two weeks. Now here I am possibly going to be late and have to pay extra or a fine because I didn’t get to the DMV office to pay my state sales tax. They are supposed to overnight the paperwork but the holiday is here and I live in the country and even if someone overnight items I do not always receive them the next day. What happens if I’m sick on Monday, July 7 and can’t make it to the DMV office? If Sapaugh is that busy and can’t get the paperwork done in time to send to customers then they need to hire more help. I am very, very upset about this. More

by Cyndi Verified Customer Verified Customer

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Excellent customer service and smooth, quick process! Highly recommend! Will definitely purchase from here again! Highly recommend! Will definitely purchase from here again! More

by ABELBROOKE Verified Customer Verified Customer

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Wasn’t to happy with time frame. Had appointment for 11 on tues called that evening and they said was taking to the garage at 3. Then didn’t get to fixing till Thursday. It should o Had appointment for 11 on tues called that evening and they said was taking to the garage at 3. Then didn’t get to fixing till Thursday. It should of only been a couple hour fix and turned into a 3 day fix. More

by HARRISONBROCK09 Verified Customer Verified Customer

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I bought my last four vehicles from sapaugh! I don’t see myself buying from anyone else. I always get excellent service every time I walk through the door. Sapaugh’s sales teams, customer servic I don’t see myself buying from anyone else. I always get excellent service every time I walk through the door. Sapaugh’s sales teams, customer service, financing and service departments are always friendly, helpful, and trusted. More

by KORY.CLAYTON Verified Customer Verified Customer

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Salesperson was very professional! Salesperson when showing us vehicles was very knowledgeable. Finance person was very professional and knowledgeable!! Salesperson when showing us vehicles was very knowledgeable. Finance person was very professional and knowledgeable!! More

by RT&JM Verified Customer Verified Customer

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Great dealership and great employees with great service also very pleased with my 2025 vehicle I purchased from them this place is a well oiled machine also very pleased with my 2025 vehicle I purchased from them this place is a well oiled machine More

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Great working with Jim Haar. The family has now purchased 7 vehicles within a few years with him The family has now purchased 7 vehicles within a few years with him More

by ROCKERMOM340 Verified Customer Verified Customer

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Their men were good to work with and did not take long to change from our 2024 Yukon to a 2025 Cadillac. change from our 2024 Yukon to a 2025 Cadillac. More

by T.DOLAN Verified Customer Verified Customer

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