A service advisor for Flemington BMW since 2003, Jim Hierl makes it his mission to find the best solution for the customer’s vehicle repair needs. He enjoys the interaction and finds building relationships with his customers to be one of the high points of his position at the dealership. An avid woodworker, Jim often enjoys spending his downtime working with his hands. When not in his workshop, Jim might be found enjoying the great outdoors on a variety of hiking and skiing trails or helping other as a mentor at his church. Check out what Jim’s customers have to say about working with him at Flemington BMW.
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Write a Review286 Reviews of Jim Hierl
April 12, 2013
I have three BMWs that I service with Flemington BMW simply because they are unmatched in customer service. I exclusively use Jim Hierl for any servicing needs because he is accessible, knowledgable, fa simply because they are unmatched in customer service. I exclusively use Jim Hierl for any servicing needs because he is accessible, knowledgable, fair and always willing to go the extra mile to do the job exceptionally well. More
April 11, 2013
Flemington BMW has without fail responded to my questions and requests and provided the advice and service I've needed. I trust the Customer Service Advisors (I've worked most with Jim Hierle) and rely on th and requests and provided the advice and service I've needed. I trust the Customer Service Advisors (I've worked most with Jim Hierle) and rely on them to advise me honestly. Flemington BMW is always a clean and comfortable place to wait if you don't need a loaner. Whenever I am there for service, the Client Advisor (car salesperson) I have worked with exclusively (Gerry Vaughan) always makes a point of coming over to say Hi and ask if there's anything he can do for me. I will buy from Gerry again. More
May 26, 2012
I recommend this dealership very highly as all personnel I have dealt with have been courteous, knowledgeable, affable, resourceful and intelligent and empathetic in their dealings with me. When traveling I have dealt with have been courteous, knowledgeable, affable, resourceful and intelligent and empathetic in their dealings with me. When traveling I have had occasion to deal with other BMW dealerships, however I do consistently fine Flemington BMW to be a large cut above! More
Other Employees Tagged: Byron Brisby Jr., Mike Riccardi, Mike Riccardi Jr.
May 24, 2012
I spent 6 hours in the Dealer's Show Room in December 2011 looking over the possibilities for purchasing a new BMW for my wife Denise for Christmas. Cindy Hughes (who was working with our Salesman Bill H 2011 looking over the possibilities for purchasing a new BMW for my wife Denise for Christmas. Cindy Hughes (who was working with our Salesman Bill Hinton) and I decided that a certain red BMW with a Red Bow was the one. The car was taken off the show room floor and I was allowed to drive it around the vicinity. This was going to be a surprise for Denise. Cindy, Bill and I had a "plan" to surprise Denise on Christmas Eve with the delivery of this car to our home. It sounded like a great plan and one that would 'impress' Denise. HOWEVER, after thinking about what would happen if I chose the wrong car, buying it and having it delivered I reluctantly decided to call Denise and ask her to meet me at the Dealeer that day. She reluctantly broke off her Christmas Shopping to come to the Dealer arriving around 4 PM. We told her nothing as to which car we had painstakenly picked for her. She strolled through the Showroom without even so much as looking at the beautiful Red one, went to THE MOST EXPENSIVE 750LIx and that is the one she chose. So BMW was able to increase their sales by $30,000 that day just on our purchase.....as a follow up I want to express my special thanks to the General Manager Byron Brisby, Jr for his personal involvement in helping us with what turned out to be a relatively minor problem with the 2012 750LIx that we bought. We were headed to Florida and had what we thought was an overheating problem. Byron offered to bring a car to Allentown, PA (1.2 hours) for us to use while our car was repaired. Bill Hinton our Salesman has been very helpful as indicated by the fact that we have now purchased two new 750LI vehicles from him. For this he received a gift especially crafted by Denise from us! You will have to ask him what it was. Sincerely, Norman Guilloud More
Other Employees Tagged: Byron Brisby Jr., Ed Kiley , Bill Hinton, Rebecca Kosar
May 18, 2012
This is the second BMW I purchased so have used both the sales and service end. Personnel in both areas are extraordinary with their knowledge, helpfulness and professionalism. The dealership is always extr sales and service end. Personnel in both areas are extraordinary with their knowledge, helpfulness and professionalism. The dealership is always extremely neat and clean from the garage to the showroom to the bathrooms. I would highly recommend this dealership to anyone. More
Other Employees Tagged: Byron Brisby Jr. , Bill Hinton
January 29, 2012
I have been a customer of Flemington BMW (located in Flemington, NJ) for a number of years and have found their service to be uniformly excellent. All whom I have dealt with in the service department a Flemington, NJ) for a number of years and have found their service to be uniformly excellent. All whom I have dealt with in the service department are well informed, courteous to the utmost and genuinely concerned with a customer's comfort and contentment. The dealership is clean, bright and cheery, making one's visit an outstanding experience that creates the desire to recommend others to them for sales or service. Moreover, the dealership is very ably run by its GM, Byron T, Brisby, Jr. who is both sensitive to a customer's needs and extremely concerned that a customer be satisfied with their experience at the dealership. My contact with the sales staff has always shown them to be knowledgeable, pleasant and genuinely concerned with a customer's happiness, Overall, whether buying a car there or servicing one, I have always been a very happy camper! More
Other Employees Tagged: Byron Brisby Jr., Mike Riccardi , Byron Brisby, Jr., Ron and Steve D'Argenio, Mike Riccardi, Sr., Jim Hierl, Joe Smith, Bill Wiedmuller, Danielle Nalence