Jim Jermstad
Jim Jermstad at Luther Family Buick GMC
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Jim Jermstad | Page 3

Parts Consultant

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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5.0
101 Reviews
5.0

101 Reviews

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101 Reviews of Jim Jermstad

November 12, 2022

Dealership Rating
Employee Rating

Should not take five hour to put a set of tires on. Then when you get there the wrong tires are on, So with out my vehicle for two days to get new tires More

by makiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 14, 2022

Luther Family Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 30, 2022

Dealership Rating
Employee Rating

I was treated very well and was given a fair deal on my trade. Very likely to go back the next time I need a vehicle. More

by Wdr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 01, 2022

Luther Family Buick GMC responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 17, 2022

Dealership Rating
Employee Rating

I appreciate the efficiency of the service and the kindness of the staff. We all know that it is the staff that makes the service a quality experience. The Luther staff is always exceptional! Plus, More

by CFISHER5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

Oct 18, 2022

Luther Family Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 17, 2022

Dealership Rating
Employee Rating

Good service, good prices, knowledgeable staff members, excellent customer service, and the coffee isn’t bad either. More

by DJMEDIC2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Lindgren

Sep 20, 2022

Luther Family Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 11, 2022

Dealership Rating
Employee Rating

Andrew is an outstanding sales representative. He truly makes buying a vehicle an experience that is both enjoyable and easy. More

by Jason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 13, 2022

Luther Family Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 09, 2022

Dealership Rating
Employee Rating

It sitters staff that make any dealership and Robin is an outstanding service advisor. I believe the technicians are solid - but I do not know their names. Thank you Team Luther - Fargo! More

by CFISHER5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

Sep 10, 2022

Luther Family Buick GMC responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Robin and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 06, 2022

Dealership Rating
Employee Rating

Always provides great service experiences and has very knowledgeable and friendly staff . Have never had a bad experience at Luther’s More

by MARK.AKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2022

Luther Family Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 13, 2022

Dealership Rating
Employee Rating

Came in with a list of items, all were addressed quickly and explained thoroughly. Courteous service too. Good experience. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

Jul 15, 2022

Luther Family Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 08, 2022

Dealership Rating
Employee Rating

We were very pleased with this dealership. It is very inviting when you walk in the door. The staff are very friendly and the parts and service departments are exceptional. Our salesman Dale A More

by LARRYANDBRENSAF
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson , Dale Amsbaugh

Jul 11, 2022

Luther Family Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 30, 2022

Dealership Rating
Employee Rating

Very prompt and informative service. Kept me informed of what was going on during the procedure. Great customer service. Also like how personable people are and get to know your name More

by Kent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson , Lindsay at checkout

Jul 01, 2022

Luther Family Buick GMC responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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