Jim Kinney | Page 2

Took My truck in for its first oil change, and they topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was sti topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was still happy with it! Thank you! More

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I dropped my van off for a confirmed morning service appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more tha appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more than 30 minutes one day, and was assured the service manager would call back, but he never did. Jorge, Jerome, and Jim Kinney are all completely non-responsive to calls, messages, voicemail, and email. I became concerned something had happened to the van, so I decided to pick it up and take it elsewhere. When I arrived, Jim Kinney the Gen'l Manager, Jerome the Service Manager, and two other men were sitting in the service department looking at someone's kitchen remodel pictures online. There were zero customers, no one was on the phone, and no work was taking place. Jerome recognized my name, quickly scurried out of the office to the garage work area, and had someone hastily take care of the recall, which was a software update. Jim K offered a lackluster explanation about having staff issues and being aware that their service needs improvement. This is not a staff issue. This is a management issue. When two managers do not return calls and instead choose to slack off and ogle images on internet, they are setting a low level of expectation for their staff. More

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I love this dealership because of the sales department! !!!! Jason Beltran along with Jim and Jesus the GM’s have been a pleasure to work with time and time again. !!!! Jason Beltran along with Jim and Jesus the GM’s have been a pleasure to work with time and time again. More

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I refuse to disconnect a basic Unnecessary extra service that was an autolock by the computer service, They charged me $2500.00 Sorry to inspect A problem that I had already provided them the answer for! th that was an autolock by the computer service, They charged me $2500.00 Sorry to inspect A problem that I had already provided them the answer for! they tried to charge me over $2000.00 to fix something that was easily mechanically free to fix and I took my vehicle to another garage where it was fixed for free!!! I am both appalled how I was charged for an inspection service that I did not need that was pushed upon me and I had to go to another garage to fix the vehicle problem with the parking break which cost me zero dollars! Your dealership wants to charge me over $2000 to fix his problem and they refused to provide a simple mechanical solution for it, claiming they had no knowledge on how to mechanically fix my issue!!! More

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Worked with Brenda, Jim and Jason thru text messages to buy a 2023 Jeep Grand Cherokee Summit. Could not have been easier or more professional in any regard. I was in Northern Wisconsin at the time and the buy a 2023 Jeep Grand Cherokee Summit. Could not have been easier or more professional in any regard. I was in Northern Wisconsin at the time and they helped me find the right vehicle and assured me it would be available to me by the time I returned to the Chicago area a few days later. They gave me top dollar, more than I reasonably could’ve expected on my trade. I made it to the dealership to close tonight and I was in and out in very little time. They made a purchase of this size seem so simple and yet took the time to answer any question I had. Jason even anticipated a few questions he thought I’d ask and answered those informatively. these people know their stuff and they know how to treat new clients. I’ll be back ladies and gentlemen. This process could not have gone better. With deep gratitude I thank all of you. More

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When beginning discussions with their phone rep, I was promised that they had the vehicle available to lease at my price range within my zip code in Chicago and would use the value of my trade-in to make promised that they had the vehicle available to lease at my price range within my zip code in Chicago and would use the value of my trade-in to make it work with a minimal amount down to cover title registration and additional fees. Based on that conversation, I made the 35-minute drive each way to Hawk CDJ in Forest Park, IL. Upon arriving, I met with Jason Beltran, who had me start from scratch and go over everything from scratch while the sales manager Dominic Cappelluti evaluated my trade-in. After going through the figures, including trade-in value, Chicago lease taxes for my zip code, and $ down, Jason assured me that he had a vehicle in transit that would meet my needs and pricing. He shook my hand and promised to let me know when the vehicle arrived in the next week or so. Jason Beltran then sent me two follow-up emails thanking me for my visit, promising to follow up, and encouraging me to reach out with any further questions. Less than a week later, I noticed that the vehicle was being listed on their website, and I confirmed with their General Manager, Jim Kinney, that the vehicle had indeed arrived. I then replied to Jason Beltran's email, called the dealership to be informed that Jason was busy with other customers and couldn't come to the phone, and left him multiple messages with the sales team, his manager, and on his VM - but received no responses or returned calls. Dominic Cappelluti, to his credit, then took over and patiently went through the figures with me. They came to approximately double the monthly payment Jason and I had discussed. In addition, they would only offer me $1,500 toward my down payment for a vehicle that JD Power & KBB both priced in at more than $6K above the payoff as a trade-in (and, incidentally, other dealerships had just offered me certificates to honor those figures as a trade-in credit - which I showed Jason). When asked why (a) the figures Jason Beltran gave were not being considered, let alone being honored, and (b) why it was that I wasn't informed upon the vehicle's arrival, no fair answer was provided, just meaningless platitudes. I then questioned why it was that Jason Beltran was ghosting me; no reasonable answer was provided for that as well. The manager even tried to say that Jason wasn’t there that day, but when I pointed out that one of the phone reps had just spoken to him in person and Jason had told her that he didn’t have the time to talk to me then, the manager got a little tongue-tied and began grasping for excuses. It's likely that Dominic was straightforward with the pricing and that the sales department was hoping desperately to bait me in and close at a higher price point once they had me there. And I’ve noticed a lot more of that lately in many dealerships – unfortunately, it's a sign of the economic times combined with the steady degradation of integrity within the auto sales industry. If it were possible to rate Hawk CDJR with fewer than 1 star, I would do so in a heartbeat. Their treatment of me was demeaning, unprofessional, and dishonest. TWO SUGGESTIONS: 1) Do not come into their dealership without a commitment in writing; it's simply not worth the time or aggravation. 2) I’ve noticed that I’m not the only consumer to have had similar issues of this nature recently. SHARE YOUR STORIES so that ownership takes note and takes action. More

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The sales consultant , Enrique Herrera . Was very helpful and understanding. They were all able to help me out with what I need , and they all work around the small time I had . Was very helpful and understanding. They were all able to help me out with what I need , and they all work around the small time I had . More

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Customer service was amazing. Very thorough with the explanation given on the features of the car. Second time buying a car hear and will definitely buy another car from here! Very thorough with the explanation given on the features of the car. Second time buying a car hear and will definitely buy another car from here! More

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Joel was very helpful in help me find the right car for me he was professional and he knew a lot about the keep I purchase. me he was professional and he knew a lot about the keep I purchase. More

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I was very pleased with my purchase. The staff there was very friendly and helpful. They understood the assignment. The staff there was very friendly and helpful. They understood the assignment. More

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