Jim McGovern | Page 2

Car purchases Found just what I was look for and in my price ranger , they made easy to do would go there’again ,this is the second car we have purchase there Found just what I was look for and in my price ranger , they made easy to do would go there’again ,this is the second car we have purchase there More

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Quick and easy! My wife and I were extremely pleased with Mitch and the team at Ford of Londonderry. The selection was great, the process was easy and knowledge of th My wife and I were extremely pleased with Mitch and the team at Ford of Londonderry. The selection was great, the process was easy and knowledge of the car was very high. Thanks for a (very rare) super car buying experience. More

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Excellent experience Very happy with the staff at the dealership. Went to other Ford dealerships and picked this one to buy my new vehicle. They had a good amounts of choi Very happy with the staff at the dealership. Went to other Ford dealerships and picked this one to buy my new vehicle. They had a good amounts of choices to choose from in the vehicle I was looking for. More

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Great Service I was two days before leaving for Hamilton Ontario when I notices something leaking from my rear axle. I texted Dave about my problem and he instructe I was two days before leaving for Hamilton Ontario when I notices something leaking from my rear axle. I texted Dave about my problem and he instructed me to drop the truck off and he would get it into the the shop ASAP. Dave and his team took care of everything and had the truck back to me in 1 day. Dave is very detailed orentated and kept me informed the entire time my truck was in the shop. Dave as alway has great customer service and always makes you feel like you are the only one in the dealership. Thanks Dave More

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Great Man Jim is a great man caring and compassionate and always puts the the customer first. I have personally dealt with Jim since 1993 and have purchased all Jim is a great man caring and compassionate and always puts the the customer first. I have personally dealt with Jim since 1993 and have purchased all my family vechicles from him. They don’t make a businessman like Jim anymore. Thanks Jim More

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Friendly and Fair to Their Customers - Great Service This is a good dealership to consider when buying a new Ford. They have treated me fairly and believe they treat all their customers in a consistent m This is a good dealership to consider when buying a new Ford. They have treated me fairly and believe they treat all their customers in a consistent manner. The Service Manager is very knowledgeable and also a great person to work with. More

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negligent, disrespectful, no accountability My mother, who is very inexperienced in auto sales and easily taken advantage of purchased a vehicle from Ford of Londonderry. The vehicle she purchas My mother, who is very inexperienced in auto sales and easily taken advantage of purchased a vehicle from Ford of Londonderry. The vehicle she purchased was not only advertised as a 6-cylinder, but "a refined 6-cylinder engine" and was disclosed as such in all of the paperwork, more specifically her purchase and sales agreement. Upon further inspection my father noticed the engine is not in fact a 6-cylinder, but a 4-cylinder. My parents immediately brought the vehicle back to the dealership to rectify the issue and left with no resolution. The sales team informed them to "come back on Monday when the owner (Jim McGovern) was in because he is on vacation". My parents gracefully complied and went back into the dealership on Monday, as instructed. Jim McGovern didn’t even have the audacity nor respect to address them in person and apologize for the issue, never mind appropriately resolve his dealerships' mistakes and false advertising. What was offered to them was not only unacceptable and insulting, but does not even match the price difference between a 4-cylinder and 6-cylinder engine in this class. The fact that this error occurred at all is enough to make me never want to do business with this dealership again, but the sheer lack of respect and regard Jim McGovern has for his customers, in addition to his inability to take accountability for his company's errors is beyond disgraceful. More

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From the moment we walked in the door at Ford of Londonderry My husband and I were greeted with smiles, Hellos and welcome back. Everyone involved with the sale of our new car was very efficient and wanted to d My husband and I were greeted with smiles, Hellos and welcome back. Everyone involved with the sale of our new car was very efficient and wanted to do whatever possible to make the sale for us as good as it could be. Bob Morissette ,the salesman, did an excellent job.in getting the exact car we wanted and giving all the information we needed. My husband for the first time in in life got a an " thankyou for your service" and that mean the world to him. So we thank you for your service and will continue to purchase cars from Ford of Londonderry. Sincerely, Elsie and Matt Raylinsky More

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No stress purchase experience I began my search for a new Ford Explorer on the Ford of Londonderry website and found the perfect Explorer for my wife. The description of the vehicl I began my search for a new Ford Explorer on the Ford of Londonderry website and found the perfect Explorer for my wife. The description of the vehicle and the color was so exact that my wife and I was amazed. The internet representative (Terry) responded to my request for a quote within minutes. Terry included all the Ford incentives and discounts I was eligible for as well as an estimated value for our trade. Her final internet estimate was within $500.00 of our final acceptance for purchase. Terry set up an appointment via internet to meet with a sales person. Upon arrival at the dealer I was greeted by the sales manager which he called the internet representative Terry to meet me and then I was assigned to the sales representative Bob Morissette to close the deal. Bob Morissette was very professional and had all the internet data required to close the deal. The time to close the deal was less than 30 minutes and was extremely painless. Bob made himself available to deliver the Explorer to fit our schedule. At the delivery day Bob synced my wife's cell phone with the new vehicle and spent all the time we needed to go over all the options available in the Explorer. Bob was very patient and very professional. The overall new purchase experience at Ford of Londonderry was stress free, enjoyable and satisfying. More

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Bruce is amazing. We have bought two mustangs from Bruce Great service with our salesman Bruce. Sales manager is an amazing nice guy. He is very fair in working with you on pricing. All of our fords will be Great service with our salesman Bruce. Sales manager is an amazing nice guy. He is very fair in working with you on pricing. All of our fords will be bought through this dealership and Bruce More

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