Jim McGovern | Page 2

F350 Powerstroke Raul was great he answered all the questions I had. I will definitely be in touch with him again for my next truck! The pricing was very fair aswell. Raul was great he answered all the questions I had. I will definitely be in touch with him again for my next truck! The pricing was very fair aswell. More

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No accountabilty Brought my truck in to get a recall fixed on the door latch freezing, the door would either open then not be able to close or just not unlock all toge Brought my truck in to get a recall fixed on the door latch freezing, the door would either open then not be able to close or just not unlock all together. I brought it in 3 times to have them fix this issue and everytime I came in it seemed the quality/pride in their work went downhill. There was grease all on the inside of the door panel, which was spotless when I dropped it off. Also there was silicon or some type of sealant oozing out next to the door handle on the outside of the truck. When this was shown to Jim McGovern (the owner of the dealership) he could have cared less and got confrontational, telling me that some people wouldn't have a problem with the issues that I showed him and that the work environment is very dirty. He then proceeded to tell me that there is no second tier level to make sure everything looks the way it did when the truck was dropped off, that once the tech put the door panel back on he (the tech) considered his job done. I will never bring my truck here for them to touch again, I don't care if it's even to put an air cap on the tire. Horrible dealership run by a guy who could care less about the customers ***UPDATE 1-15-19, Brought the truck to another dealer after issue with the door continued to happen. Regional customer service manager (Kimberly Pariag) advised me to find another dealer to work on recall issue. The truck was dropped off at Salem Ford and I was informed that the recall wasn't fully completed by Ford of Londonderry. There were gaskets/sealants that were missing to prevent water from getting into the locking mechanism. More

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Car purchases Found just what I was look for and in my price ranger , they made easy to do would go there’again ,this is the second car we have purchase there Found just what I was look for and in my price ranger , they made easy to do would go there’again ,this is the second car we have purchase there More

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Quick and easy! My wife and I were extremely pleased with Mitch and the team at Ford of Londonderry. The selection was great, the process was easy and knowledge of th My wife and I were extremely pleased with Mitch and the team at Ford of Londonderry. The selection was great, the process was easy and knowledge of the car was very high. Thanks for a (very rare) super car buying experience. More

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Excellent experience Very happy with the staff at the dealership. Went to other Ford dealerships and picked this one to buy my new vehicle. They had a good amounts of choi Very happy with the staff at the dealership. Went to other Ford dealerships and picked this one to buy my new vehicle. They had a good amounts of choices to choose from in the vehicle I was looking for. More

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Great Service I was two days before leaving for Hamilton Ontario when I notices something leaking from my rear axle. I texted Dave about my problem and he instructe I was two days before leaving for Hamilton Ontario when I notices something leaking from my rear axle. I texted Dave about my problem and he instructed me to drop the truck off and he would get it into the the shop ASAP. Dave and his team took care of everything and had the truck back to me in 1 day. Dave is very detailed orentated and kept me informed the entire time my truck was in the shop. Dave as alway has great customer service and always makes you feel like you are the only one in the dealership. Thanks Dave More

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Great Man Jim is a great man caring and compassionate and always puts the the customer first. I have personally dealt with Jim since 1993 and have purchased all Jim is a great man caring and compassionate and always puts the the customer first. I have personally dealt with Jim since 1993 and have purchased all my family vechicles from him. They don’t make a businessman like Jim anymore. Thanks Jim More

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Friendly and Fair to Their Customers - Great Service This is a good dealership to consider when buying a new Ford. They have treated me fairly and believe they treat all their customers in a consistent m This is a good dealership to consider when buying a new Ford. They have treated me fairly and believe they treat all their customers in a consistent manner. The Service Manager is very knowledgeable and also a great person to work with. More

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negligent, disrespectful, no accountability My mother, who is very inexperienced in auto sales and easily taken advantage of purchased a vehicle from Ford of Londonderry. The vehicle she purchas My mother, who is very inexperienced in auto sales and easily taken advantage of purchased a vehicle from Ford of Londonderry. The vehicle she purchased was not only advertised as a 6-cylinder, but "a refined 6-cylinder engine" and was disclosed as such in all of the paperwork, more specifically her purchase and sales agreement. Upon further inspection my father noticed the engine is not in fact a 6-cylinder, but a 4-cylinder. My parents immediately brought the vehicle back to the dealership to rectify the issue and left with no resolution. The sales team informed them to "come back on Monday when the owner (Jim McGovern) was in because he is on vacation". My parents gracefully complied and went back into the dealership on Monday, as instructed. Jim McGovern didn’t even have the audacity nor respect to address them in person and apologize for the issue, never mind appropriately resolve his dealerships' mistakes and false advertising. What was offered to them was not only unacceptable and insulting, but does not even match the price difference between a 4-cylinder and 6-cylinder engine in this class. The fact that this error occurred at all is enough to make me never want to do business with this dealership again, but the sheer lack of respect and regard Jim McGovern has for his customers, in addition to his inability to take accountability for his company's errors is beyond disgraceful. More

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From the moment we walked in the door at Ford of Londonderry My husband and I were greeted with smiles, Hellos and welcome back. Everyone involved with the sale of our new car was very efficient and wanted to d My husband and I were greeted with smiles, Hellos and welcome back. Everyone involved with the sale of our new car was very efficient and wanted to do whatever possible to make the sale for us as good as it could be. Bob Morissette ,the salesman, did an excellent job.in getting the exact car we wanted and giving all the information we needed. My husband for the first time in in life got a an " thankyou for your service" and that mean the world to him. So we thank you for your service and will continue to purchase cars from Ford of Londonderry. Sincerely, Elsie and Matt Raylinsky More

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