Jim McGovern | Page 3

No stress purchase experience I began my search for a new Ford Explorer on the Ford of Londonderry website and found the perfect Explorer for my wife. The description of the vehicl I began my search for a new Ford Explorer on the Ford of Londonderry website and found the perfect Explorer for my wife. The description of the vehicle and the color was so exact that my wife and I was amazed. The internet representative (Terry) responded to my request for a quote within minutes. Terry included all the Ford incentives and discounts I was eligible for as well as an estimated value for our trade. Her final internet estimate was within $500.00 of our final acceptance for purchase. Terry set up an appointment via internet to meet with a sales person. Upon arrival at the dealer I was greeted by the sales manager which he called the internet representative Terry to meet me and then I was assigned to the sales representative Bob Morissette to close the deal. Bob Morissette was very professional and had all the internet data required to close the deal. The time to close the deal was less than 30 minutes and was extremely painless. Bob made himself available to deliver the Explorer to fit our schedule. At the delivery day Bob synced my wife's cell phone with the new vehicle and spent all the time we needed to go over all the options available in the Explorer. Bob was very patient and very professional. The overall new purchase experience at Ford of Londonderry was stress free, enjoyable and satisfying. More

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Bruce is amazing. We have bought two mustangs from Bruce Great service with our salesman Bruce. Sales manager is an amazing nice guy. He is very fair in working with you on pricing. All of our fords will be Great service with our salesman Bruce. Sales manager is an amazing nice guy. He is very fair in working with you on pricing. All of our fords will be bought through this dealership and Bruce More

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If you’ve got time to waste, this is the dealership for you! I received a pretty great offer in the mail from Londonderry Ford and signed by Jim McGovern. The gist of the offer was: we’ll give you fair marke I received a pretty great offer in the mail from Londonderry Ford and signed by Jim McGovern. The gist of the offer was: we’ll give you fair market value for your current Ford, plus give you an extra $6883 on top of that if you buy or lease a new Ford. PLUS, we’ll give you $5000 in cash towards a new Ford purchase or lease and you’ll be saving money in a brand new car. I love my 2015 Ford Flex but figured hey, if I can get into a new Flex at or near the same payment, why not! The fine print on the back of this awesome offer said the $5000 was good towards an F-150 so that was kind of a bummer, but the $6883 would still be enough to put some towards a down on a new Flex. And with me adding a couple thousand more, I figured I’d be able to get the same payments. This was according to Ford’s online lease payment calculator at least. So I go into the dealership during my work day because this is a limited time offer mind you, and the kids were in school so I figured I’d save some sanity and go kidless. The salesman took my info, took my Flex for a spin and had it looked over and was working up a deal. It was pretty efficient so far. I’d been there about 30 minutes. When he came back with a lease payment of $700 a month, I was kinda surprised. First, he didn’t take into account the extra $6883 to cover the balance due on my Flex and add that to the down. Then he brought someone else over to explain why I didn’t understand the offer that was written in pretty good English, and typed so it was easy to read. I spoke with this guy for a minute and as I was getting up to leave asked to speak to the GM, Jim McGovern. “He just stepped out”, was of course his response. I told him I’d wait. He went in the back and lo and behold, Jim came with him! It’s a Thursday miracle! Jim directed his guy to plug in a few numbers to see if we could get closer, etc. and after several minutes of this, we couldn’t. We were pretty far off so either I don’t understand English, or their offer was not something they were prepared to honor. As I was leaving, I mentioned this was my third time trying to make a deal with these guys and I wouldn’t be back. I’d made deals on my first Flex and my current Flex from other dealers so I knew these numbers they were throwing around were ridiculous. McGovern claimed the prices are diffferent this year, etc. but from my limited English reading skills, the prices and rebates looked pretty similar to the prices and rebates when I leased my last Flex. The bottom line is: these guys are typical car salesmen and will waste your time. More

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Excellent All The Way! Thank you Ford of Londonderry - I love my new Ford Edge! And thank you Bruce Boutin and everyone at the dealership for good experience from start to Thank you Ford of Londonderry - I love my new Ford Edge! And thank you Bruce Boutin and everyone at the dealership for good experience from start to finish! I appreciate the time you took to go over my sales agreement, especially spend time showing me the features of the vehicle. I was glad to hear from Bruce several days later and they did have a couple of questions and he promptly answered. Thanks again! More

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Great Experience! We recently purchased a new Ford F-150. Thank you to Jim, Jeff, Chuck and Raul. They were all such a pleasure to work with and were more than accomm We recently purchased a new Ford F-150. Thank you to Jim, Jeff, Chuck and Raul. They were all such a pleasure to work with and were more than accommodating. They went the extra mile and located the truck we wanted and we had it within 3 days! We would highly recommend Londonderry Ford! We love our new truck! More

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Great experience I just purchased my second new vehicle in less than a year due to the excellent customer service I experienced from everyone at the dealership. My sal I just purchased my second new vehicle in less than a year due to the excellent customer service I experienced from everyone at the dealership. My salesperson, Bruce, is a true professional and He delivered my vehicles at the lowest price in less than a day. There was no haggling just friendly, respectful service which is very uncommon in today's society. I strong recommend Bruce and the dealership. More

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Pleasant buying experience we bargained but it was not confr This was our third purchase from Ford of Londonderry and we were not made to feel "threathened" as we have at some other dealerships in the past (Suc This was our third purchase from Ford of Londonderry and we were not made to feel "threathened" as we have at some other dealerships in the past (Such as wanting to leave but they couldn’t seem to find the person with the keys to our car.) Pleasant comfortable atmosphere. More

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Ford of Londonderry is the Best! I had a fantastic experience with Londonderry Ford! Bruce Boutin was very knowledgeable, friendly, and patient. He asked all the right questions to be I had a fantastic experience with Londonderry Ford! Bruce Boutin was very knowledgeable, friendly, and patient. He asked all the right questions to be sure I would be happy with my choice. I love my new Ford Edge. My boyfriend purchased his car from this dealership, and he was so well taken care of, we had to come back here to the people we trust. From the GM, Roger, to the Finance guy, Chuck and the owner himself, they are all wonderful and take customer service very seriously. I had received a follow up call from Bruce just a few days after buying my new car, just to be sure I was still happy with my purchase and to see if I had any questions. I love that the excellent service does not stop after the sale is completed and you drive off the lot. More

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Car buying made simple From the moment I walked in, everyone at Londonderry Ford was very helpful and made purchasing my new vehicle stress free. Bruce Boutin provided me wi From the moment I walked in, everyone at Londonderry Ford was very helpful and made purchasing my new vehicle stress free. Bruce Boutin provided me with a personal touch, making sure the process went smoothly. Thanks to you all including Jim McGovern and Roger Tallini who made the buying experience completely stress free. More

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Awesome Dealership! We have purchased quite a few new vehicles from Ford of Londonderry and have been very happy with the dealership as a whole. Our Salesman, Geoff Bate We have purchased quite a few new vehicles from Ford of Londonderry and have been very happy with the dealership as a whole. Our Salesman, Geoff Bates is the best, very experienced and professional. He and Roger Tallini have cut us many good deals throughout the years. We recently purchased 5 new vehicles from them since August 2014 and could not be happier! We only get our vehicles serviced at FOL and would never go elsewhere. Svc Mgr Lee St. Jean and Mechanic Frank Liston have been very good to us as well and treat you and your vehicle with respect. BJ Anderson and Chris Lombardi are also great to work with. From Sales to Service to Management, you can't go wrong with FOL. If you're in the market for a new vehicle, stop by and see Geoff Bates, he'll help get you the best deal on a great new ride! Faithful Ford of Londonderry customers. Kris and Steve More

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