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Jim Monahan

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Jim Monahan

Jim Monahan | Page 17

Service Writer

Rizza Cadillac Buick GMC

8425 West 159th Street
Tinley Park, IL 60477

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342 Reviews

Overview Reviews (342) Inventory (344)

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342 Reviews

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342 Reviews of Jim Monahan

April 28, 2022

Dealership Rating

Employee Rating

It was a positive experience! I can recommend this dealer to other people. I am satisfied! I can recommend this dealer to other people. I am satisfied! More

by MSZCZYPULA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 29, 2022 -

Rizza Cadillac Buick GMC responded

We cannot thank you enough for your wonderful review of Rizza Cadillac Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 27, 2022

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Employee Rating

They did the recall work only to find out it effected other parts. They took care of the other issue promptly and so far so good other parts. They took care of the other issue promptly and so far so good More

by Samgurgone

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 28, 2022 -

Rizza Cadillac Buick GMC responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 24, 2022

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Employee Rating

Hard time getting our vehicle fixed. Days of no one even looking at it while we rented a car Days of no one even looking at it while we rented a car More

by PATTYMOODY01

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: John Howard

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Apr 26, 2022 -

Rizza Cadillac Buick GMC responded

PATTYMOODY01, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Rizza Cadillac Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 22, 2022

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Employee Rating

Always quick when I bring my car in and Jim in service always knows the answers to all my questions! They are the best! always knows the answers to all my questions! They are the best! More

by Phernandez549

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 25, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 18, 2022

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Employee Rating

Excellent service from the time I walked in until the time I left! I can’t think of the man who greeted me at the door but his customer service skills are phenomenal, keep him around! My service date was time I left! I can’t think of the man who greeted me at the door but his customer service skills are phenomenal, keep him around! My service date was 4/16 More

by WARTISHA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Howard, Becky Aboswielem , Candace Kostial, Danielle O'Connor

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Apr 20, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 15, 2022

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Employee Rating

Jim was great deal with. Very helpful and kept me informed every step of the way Very helpful and kept me informed every step of the way More

by earns75

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 18, 2022 -

Rizza Cadillac Buick GMC responded

April 12, 2022

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Employee Rating

The service center was awesome from start to finish. Everyone was courteous. They explained what was going on with my car and the price for the repairs was reasonable. My car is running smoothly again. Everyone was courteous. They explained what was going on with my car and the price for the repairs was reasonable. My car is running smoothly again. More

by DA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Howard

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Apr 14, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 09, 2022

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Employee Rating

Great service! ! Advisor James was very accommodating in adding an additional warranty repair that wasn’t additionally scheduled. ! Advisor James was very accommodating in adding an additional warranty repair that wasn’t additionally scheduled. More

by Craig

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 12, 2022 -

Rizza Cadillac Buick GMC responded

Hi Craig and thank you for your kind words. We are very happy to hear that James was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 03, 2022

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Employee Rating

Oil change was supposed to take 1 to 1. 5 hours. It took 2.5 hours. That's entirely way too much time for this. Also, they charged me an additional $12 for "shop fees and disposal"; 5 hours. It took 2.5 hours. That's entirely way too much time for this. Also, they charged me an additional $12 for "shop fees and disposal"; For my entire life, this has never been added to my bill at any location I've been to for service. They seemed to have an issue with washing my car as they clearly did not want to. It's included in the service, yet they were trying to convince me I don't need it (which I did and didn't cause for a convincing). I almost left without my car lock key because they forgot to put it in the car. I'll have an extremely difficult time coming back. More

by Jay Q

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

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Apr 05, 2022 -

Rizza Cadillac Buick GMC responded

Jay, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 03, 2022

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Employee Rating

Still not fixed - check engine light still on . Disappointed. GMC had my car for a full day and never looked at it. Second day did things to it and still not fixed Disappointed. GMC had my car for a full day and never looked at it. Second day did things to it and still not fixed More

by PATTYMOODY01

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

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Apr 05, 2022 -

Rizza Cadillac Buick GMC responded

Patty, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Apr 09, 2022 -

PATTYMOODY01 responded

I would like some money back from a service that was not needed$787.00. Transmission fluid changed & a throttle cleaning. Then 2 days that I payed for a rent a car & I had made appointments and the service department didn’t even look at the car. Again wasted our money. I am thoroughly disgusted at the way we were treated and never will I recommend your dealership.

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